We got in late and opted to spend a night at this hotel as it had good rates and airport transport. We had flown standby without reservations, it was raining and the night we spent there was very nice. The downstairs restaurant had a nice menu, the next morning we took the free shuttle to the town of Narita and while it was raining hard, it looked very appealing. Hotel rooms were fine, the toilet amused us, Japan seems to have high tech or pits... Grounds there are lovely, even in the rain. Staff was helpful, breakfast was great.
To get into the city we took the shuttle back to the airport and opted for the bus (as it seemed less intimidating), a long trip. On the way back we took the train - highly recommend that option. Even if you are new to Japan there is always someone to help. We found that through our entire stay.
Then we spent a couple weeks in Tokyo and Osaka. Based on our rain drenched view of Narita and good experience at this hotel on the trip out, we choose to spend our last night there as well. That is where the hotel ratings dropped, would have given it a 4 before. Again, got good price, but when we arrived (by train) we found the hotel was taken over by tour groups. All the restaurants were closed, we finally got into the Japanese place - food was not great, prices outrageous. But again it was raining and we were pushing it to take the last shuttle into town. Next day we had to check out before our flight. Breakfast this time was marginal, nowhere to plug in my laptop in the lobby. Used their pay for use terminals to check flights and kept getting kicked off.
On the plus side, we took the first shuttle into Narita that morning and saw the most wonderful temple and grounds of the whole trip. If we had it to do over, would stay in the town I think, although the hotels there were not so good a deal.
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