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“LOVED this hotel!” 5 of 5 bubbles
Review of ANA Crowne Plaza Hotel Narita

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ANA Crowne Plaza Hotel Narita
Ranked #4 of 30 Hotels / Ryokan in Narita
South San Francisco, California
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“LOVED this hotel!”
5 of 5 bubbles Reviewed 3 July 2012

My adult son and I traveled to Narita and when we first checked into the Ana Crown Plaza, we were given 1 bed. (single beds are commonly pushed against the wall in Japanese hotels and seem smaller than a USA full sized bed, I have learned) Being a PC member, I re-approached the front desk and they immediately upgraded us for free to a 2 bed suite. The room was VERY nice and very up-to-date. There is free wi-fi in their lobby which features full breakfast/lunch/dinner buffets at a reasonable price. (breakfast=2500Yen, lunch=1500Yen, dinner=3000Yen) We also ate a regular dinner meal there and it was superb. There are airport shuttles and also hotel-to-city hotels (FREE) that run very regularly (usually by the hour - get a paper schedule to take with you) and efficiently. If you don't already know - it is impolite to "TIP" in Japan. Every single staff member in every situation that I dealt with them in was super nice, courteous and friendly. We had an amazing stay at Ana Crown Plaza! Domo Arigato!

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aimster9870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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800 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Columbus, MI
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 23 June 2012

Despite many business trips to Japan, this was the first time to stay close to the airport.
Unfortunately we just missed one shuttle bus, so had to wait 30 minutes for the next. The journey was then another 15-20 minutes.
Check-in was efficient, probably helped by being a PC member.
There is a convenience store in the lobby, which was great for grabbing a snack - it was late, and I was too tired to eat in the restaurant.
The room was OK - the bathroom especially was quite dated and overdue for a renovation. The bed was comfortable though, and the wifi was fast & free.
Breakfast was good, and a little cheaper than equivalent Tokyo area hotels. The room itself was also good value overall.
Shuttle back to the airport was a little quicker as it didn't have to overshoot & U-turn!

  • Stayed June 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
181 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 3 June 2012

As with most hotels at Narita Airport-you get the shuttle bus and there is a free shuttle into Narita town. Very good sofar.The staff at checkin are very helpful and there is a nice feel of luxury in the lobby.We found our room rather strange as one side of our queen/double bed was hard against the wall-so the person lucky enough to be sleeping on that side had to climb over the other to go to the bathroom or whatever during the night....We were there two nights and it was OK-but for the price would have expected a bit better.I stayed another nite on the way back to Australia...and it was a similar rooom on the 15th floor-bed against the wall... very strange I would have thought for Crowne Plaza...or Intercontinental Hotel Group.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank geebee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y.Yamakami, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review, 5 June 2012
Dear Geebee01

On behalf of the management of ANA Crowne Plaza Narita, I would like to deeply thank you for chossing us among the many hotels around Narita.
I truly appreciate your honest opinion since its through the guest comment that we are truly able to discern the needs of our guest.
In saying so I treat all comments and concerns from our guest seriously.
I will be speaking with the housekeeping manager to see what further action could be taken to solve the problem you experienced.
Please allow us to have the opportunity to rectify your impression about our hotel.

Looking very much forward to serving you again in the future.

With warm regards
Yamakami
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
137 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed 14 May 2012

I have picked this hotel as I had an early morning flight from Narita. The airport shuttle from airport /where I arrived by Narita Express/ and next morning to the airport worked out perfectly. The check in was swift and very friendly. The non-smoking room was really non-smoking and rather big compared to other Japanese hotels. The room was clean and modern, a 4 star standard. As I arrived rather late, I did not try any restaurants - but there is a small store in the hotel lobby where you can buy drinks and snacks - the prices are the same as in similar stores all over Japan.
The hotel staff were very friendly and had very good English. Next time I have an early flight from Narita or arrive late in Tokyo, I will choose this hotel again.

Room Tip: My room 1530 did not face the highway / airport and was very quiet.
See more room tips
  • Stayed May 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Boris2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y.Yamakami, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review, 16 May 2012
We thank you for choosing to stay with us during your visit.
On your next visit please try one of our restaurants. One of the popular among the guest is the Teppanyaki located on the top floor, where the chef cooks on top of the hot plate. A unique Japanese style.
We also are trying to implement a new schedule for the shuttle to downtown Narita City based on the comments from the guest.
We are striving ever to make the guest stay as comfortable.

Looking very much forward to serving you again.

Regards
Yamakami
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
1 review
5 of 5 bubbles Reviewed 9 May 2012

I would like to thank Teruna Sato, Yoshi Shirozuka and Ide for being so kind and friendly. Thanks for your help and contribution to make my surprise real for my daddy. It is great that this hotel has such a professional staff. Thank you.
(Sevda Uykan)

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sevda u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y.Yamakami, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review, 16 May 2012
One behalf of the Hotel Management and also the names mentioned in your comment, I would like to take this opportunity to thank you for taking time to respond to this site.
It was our great priviledge to be of help since this is our mission to satisfy the guest needs and wants. We are striving our best to go a step ahead to meet the needs of our guest.
Such a positive comments from our guest will surely move our staff to continue to provide the best service.

Looking forward to serving you again in the near future.

regards
Yamakami
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
508 reviews
167 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
3 of 5 bubbles Reviewed 27 April 2012

It's and older building but public spaces look nice. As a Priority Club Platinum member I was upgraded to a twin room which seemed to be partly updated recently. However, it was small (how would the regular rooms be like?) and the bathroom was the absolute minimum. Oldfashioned style, very narrow, no separate shower, just an old bathtub with a curtain. The window in the room is not fitting tightly. You will hear the highway and moisture will collect around the window over night.
The breakfast room looks nice and modern but there are too few choices and the quality of the food ist not what you would expect from this hotel category. You have to decide in advance to book breakfast, otherwise it will cost more. Internet (through cable) will also cost extra.
There is a gym but it looks like a repair shop. At least the machines are ok. It is also hard to find (maybe they are ashamed of it?): Go to 2nd floor by elevator, turn to the right, leave the building to an outside platform, go down the steps to ground floor, the gym will be at the right.
They claim it will be just a 10 minutes bus ride from the terminal to the hotel. The reality is it takes almost 30 minutes from terminal 1 and there are just 2 rides per hour. It took me almost one hour to get there after arriving at the train station! (If you arrive by Narita Express train get out at Terminal 2 because it will be closer to the terminal and will save you time.)
At checkout they were not able to print my company address on the receipt although they had it on file.
Bottom line: Low value for the money. Next time I'll look for alternatives.

  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y.Yamakami, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review, 9 May 2012
On behalf of our entire staff here at ANA Crowne Plaza we apologize for the concerns you have about your experience at this hotel.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

Yamakami
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new jersey
Level Contributor
93 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 25 April 2012

We had an early flight out of Narita so needed to stay near airport. We needed to do this twice on our trip to Asia. Part of this hotel has been renovated so the interior condition was better than the part not renovated. The place has a convenient store (Lawson's) near lobby. We did not eat at any of the restaurants in hotel because seemed pricey. An option is to take shuttle bus to airport and eat there. However, you have to be aware of bus schedule because if you miss the bus you might have to wait 25 minutes for the next one. The shuttle bus to hotel is about ten minutes.

Room Tip: The rooms on left side of the hotel are newer.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank going_there_now
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Y.Yamakami, フロント オフィス マネージャー at ANA Crowne Plaza Hotel Narita, responded to this review, 9 May 2012
On behalf of our entire staff here at ANA Crowne Plaza we thank you for your business.
We are now under the consideration of increasing the frequency of free shuttle bus to down town Narita, so that they are much more convenient for the guest.
We hope to see you again when your travels bring you back to the area!

Sincerely,

Yohei Yamakami
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ANA Crowne Plaza Hotel Narita

Property: ANA Crowne Plaza Hotel Narita
Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels / Ryokan in Narita
Price Range (Based on Average Rates): £
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Official Description (provided by the hotel):
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza

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