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“Mostly Typical Airport Hotel - With a Nice Twist”

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ANA Crowne Plaza Hotel Narita
Ranked #4 of 30 Hotels / Ryokan in Narita
Reviewed 7 June 2014

With an early flight to Guam I prefer to stay at Narita instead of the long train trip from town. Especially as the rainy season has started.

Picked the Crowne Plaza, as Platinum IC hotel member I usually like their hotels. This Crowne Plaza is mostly typical of airport hotels everywhere - the hotel sees heavy occupancy, hard use with high-frequency comings and goings, and stupidly high room service prices. Breakfast here is ¥3300 - US$32. Obscene.

My room was large, clean, with terrific internet service but unfortunately almost no English-language television. In may places the English channels are being replaced by the Chinese.

However this hotel has one unexpected touch that rescues it from the rest. In the lobby is a FamilyMart shop, a Japanese convenience store chain. And unlike the gouging that occurs in many hotel shops, the pricing in this store looks to be the same as in town locations. Meaning a soft drink is $1.30.

Room Tip: Either facing the airport or not. A little aircraft noise on the front side, but hotel very quiet.
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  • Stayed: June 2014, travelled on business
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3  Thank JimmyMc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 11 June 2014

Dear JimmyMc,


Warm greetings from Crowne Plaza ANA Narita and thank you for your very kind words regarding your recent stay with us, which we have also shared with our management team.

Thank you again and we hope to welcome you back again soon to our hotel.

Sincerely,

Hotel Manager

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273 - 279 of 924 reviews

Reviewed 4 June 2014

Used by ANA Airline cabin crew, this is an excellent hotel for anyone needing accommodation for Narita airport. Free airport pick-up (on an hourly schedule) and also has free coach to nearby large shopoing and eating area, Aeon Mall, plus railway station for trips to Tokyo itself, which is about an hour away by train. 15 minutes from Terminal 2 to hotel by coach.

Hotel rooms are large by Japanese standards, smaller than an US hotel room though, but perfectly good for two people with very comfortable beds, tea/coffee making facility, mini bar/fridge and an in-room safe. No noise from nearby airport even though we could see planes on the runway. Couple of eating places in hotel, plus a mini-market shop. As an IHG member I had a free drink, & free use of the gym, but swimming pool is chargeable. Staff were very organised and friendly, and excellent English spoken. No hesitation in recommending ANA Crowne Plaza for anyone travelling to Japan for a cruise.

Just take free shuttle to Airport, buy a return ticket to Yokohama from the JR Travel Centre in either terminal, take train to Yokohama. Change to Minato Morai Subway Line, initially a bit confusing within a very busy station but ALL signs are also in English, and pay 210 yen to the fourth stop and it's a ten minute walk to the Cruise Terminal. Take a left out of the station, then left again, and you will see the ship from the corner. Good pavements on which to wheel cases. Plenty did it, saving significant sums on cruise transfers.

Room Tip: 15th Floor...great views. Quiet, too!
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  • Stayed: June 2014, travelled as a couple
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1  Thank Academical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 11 June 2014

Dear Academical,

Thank you for choosing to stay with us on this visit to Narita and we are delighted to receive your positive comments regarding our great location, guest room and our service. We are delighted to hear that you had an enjoyable stay!

We look forward to welcoming you back on your next visit to Narita.

Sincerely,

Hotel Manager

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Reviewed 27 May 2014

Spent one night before going to Tokyo

Traveled with a 15month old baby, and we thought that heading to Tokyo after 10 hours flight was too much. So we booked this hotel

--- the good
- service: staff was very friendly and attentive.
- nice breakfast, got the back room to give us more space, and save us from the funny look when the baby girl cried. Well done!
- nice bed, had a good sleep
- good size room
- true non smoking room
- shuttle to/from airport is fine. Mind you need to show your passport when heading to the airport - keep it handy.


-- so not so good
- bathroom is ok. but would need some work

  • Stayed: May 2014, travelled with family
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1  Thank axelgfrsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 2 June 2014

Dear axelgfrsyd,

Thank you for sharing your feedback with us. We greatly appreciate your positive comments on the Crowne Plaza ANA Narita and are pleased to know that you enjoyed staying with us. We hope to welcome you and your family back again soon.

Sincerely,

Atsushi Goto
Hotel Manager

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Reviewed 7 May 2014

Spent five days here in early May 2014. Appreciated the free shuttle bus to and from the airport. Staff at front desk were very efficient and had me checked in smoothly. Hotel was clean and my non-smoking floor was great with the room free of any cigarette smoke (sometimes not the case in other hotels).

Room was a good size for Japanese hotel rooms. Had the king size room. Bed was comfortable and the choice of pillows was great. All amenities in the room, from tv to refrigerator, operated just fine. Good size closet contained a room safe.

Ate a curry lunch at Ceres on the first floor and the curry was top notch. Also, had the dinner buffet on a Holiday and was happy with the selection, given the price.

Parking was great at 300 yen per day. Also the Family Mart kept me well stocked with convenience items during my stay.

All in all a great time. As I was travelling throughout the Chiba area (Urayasu, Makuhari, Inoubuzaki, etc) this hotel was a perfect place to stay. Using the hotel and free city shuttle to get around was a plus as well.

Room Tip: Double paned windows kept out the noise of the airport and ground services.
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  • Stayed: May 2014, travelled as a couple
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1  Thank honpros808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 15 May 2014

Dear honpros808

Thank you very much for staying with the Crown Plaza ANA Narita.
We greatly appreciate your positive comments especially on our front desk staff, guest room and dining facility.

We hope to welcome you back again soon.

Atsushi Goto
Hotel Manager

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Reviewed 6 May 2014

A pleasant surprise when at the last minute I found myself needing a hotel for the night. Three excellent restaurants, lots of menu options. Hotel is very clean and the staff is outstanding. Rooms are very comfortable, beds excellent with choice of pillow type. Beautiful pool, and an amazing massage experience. No shopping however a very nice family mart in the hotel. The one drawback is WIFI is only available in the lobby. Will stay there again.



Stayed: May 2014, travelled on business
Thank jrheger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 15 May 2014

Dear jrheger

Thank you for your feedback on your recent stay with us. We are absolutely delighted to receive your positive comments on our guestroom, restaurants and spa.

We hope to welcome you back to Crowne Plaza ANA Narita on your next visit to Japan.

Sincerely,

Atsushi Goto
Hotel Manager

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Reviewed 28 April 2014

We stayed two nights at the Crowne Plaza Narita and found it a beautiful hotel. The service was very good, the room was superb and the food was also very good. We both agreed we had never slept in a more comfortable bed. A free shuttle bus to the airport(10 mins) and on to the Skyline Express train (35mins) and we arrived in the center of the museum area of Tokyo.
A very good hotel for a stopover.

Stayed: April 2014, travelled as a couple
1  Thank johnelstonnapier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 2 May 2014

Dear johnelstonnapier,

Thank you for sharing your feedback with us. We greatly appreciate your positive comments on the Crowne Plaza ANA Narita and are pleased to know that you enjoyed staying with us.

Please do not hesitate to choose our hotel again on your next visit.
We hope to welcome you back again soon.

Sincerely,

Atsushi Goto
Hotel Manager  

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Reviewed 27 April 2014

Nice wonderful hotel with good Japanese servise standered. WiーFi is no problem to connect. Restaurant of this hotel were changed from several years ago. Very Posh one on top of floor and very poor one on bottom. Actually, I had dinner at Lobby lebel restaurant with quite expensive priced FROZEN FOOD. disappointed.

  • Stayed: February 2014, travelled on business
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Thank VeryFrequentTravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this reviewResponded 2 May 2014

Dear VeryFrequentTravelle,

Thank you for sharing your feedback with us. We sincerely appreciate your positive comments on our service and hotel cleanliness. Thank you also for your comments regarding your experience in our restaurants, which we have shared with our Food and Beverage Manager and Executive Chef for review and immediate attention.

We hope to welcome you back to Crowne Plaza ANA Narita on your next visit to Tokyo.

Sincerely,

Atsushi Goto
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 30 Hotels / Ryokan in Narita
Price Range: £51 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 390
Official Description (provided by the hotel):
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza

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