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“Great airport hotel!”

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Hilton Tokyo Narita Airport Hotel
Ranked #2 of 30 Hotels / Ryokan in Narita
Certificate of Excellence
Cedar Crest
Level Contributor
252 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
“Great airport hotel!”
4 of 5 bubbles Reviewed 19 November 2013

We enjoyed a very nice one-night stay at the Narita Hilton. The hotel shuttle is very prompt for pickup and return to the airport (the hotel website provides a written timetable). Once at the hotel, check-in was quick and efficient. We enjoyed a spacious room that was very quiet despite the hotel being close to the airport. In room amenities included complementary coffee, tea and bottled water. There's also an ice machine at the end of each floor. Our rate included an excellent buffet breakfast. It featured Asian and Western foods including both hot items and cold items. There was also a "made to order" egg station. We think the hotel provided an excellent value and we will book it again when we next need to stay near Narita Airport.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ExcellentAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 26 December 2013
Dear EA
Thank you for the great write up. It is appreciated.
I look forward to meeting you when next you stay in Narita.
Clifford Olson General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,137 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Washington, United States
2 reviews
4 of 5 bubbles Reviewed 19 November 2013

The Hilton was just what I needed for an overnight stay between international flights. The shuttle service was reliable and efficient, and the check-in/check-out processes friendly and efficient. The swimming pool was outstanding for lap swimming, and the 24-hour fitness center fully adequate. Although a bit dated, the room was clean, comfortable, and functional. I was surprised that internet and pool access both required an additional fee, but I probably would have chosen the hotel anyway, and would book there again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frances S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 26 December 2013
Dear Francis
We appreciate the kind review.
FYI< since your stay we have done work in the gym and locker rooms, including new floors, new equipment and a general spruce up!
We look forward to meeting you when next you travel to Japan.
Regards
Clifford Olson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 18 November 2013

We stayed here the night before an early flight and all-in-all the hotel served its purpose, the staff were friendly and dinner was fine. The one issue we did have was that one of the cups in the room had lipstick marks, which makes you question the general cleanliness.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TaiFighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review, 26 December 2013
Dear Tailfighter
Thank you for taking the time to review our hotel on Tripadvisor.
. Please accept our apologies for the dirty cup in your room, I have met with housekeeping and reviewed the issue to ensure it never happens again.
We look forward to meeting you when next you travel to Japan.
Regards
Clifford Olson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast Australia
Level Contributor
102 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

After a long flight this hotel was a welcome reprieve, close to airport.
Frequent shuttle service from NRT airport & brisk check in procedure.
Room was spacious with a pleasant view of airport & surrounding area.
Sound proofing works well in the room & comfortable bed to sleep.
Bathroom on the small size, though ok for overnight stay
The busy restaurant for breakfast was spacious & well adorned with a large selection of food.
Pleasant & polite attentive service from all the staff.
Return shuttle service was on time & very clean coach.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AussieScott70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 16 November 2013

Nice hotel, close to airport, and great breakfast buffet. Good size room and very friendly staff.
Far from the city and attractions. Have shuttle bus to and from the airport.
Nice gym .Good for short stay.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidh285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
114 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 15 November 2013

Pro:
They have a free shuttle bus service to/from: the Airport, Narita train station, and Aeon Mall
There are sauna, hot bath, gym, and a big indoor swimming pool at the basement

Con:
The room is kinda tiny, but maybe it's very common in Japan
They have a cable, but no Wi-Fi in the room (in the lobby, yes)

It could be a good place to stay if you need to be close to the airport for a night.
Narita is not close to Tokyo, and there is not much around.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Serge_G_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sri Lanka
Level Contributor
118 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 bubbles Reviewed 14 November 2013

Hilton Diamond, guest for 4 nights November 2013. this is not typical of the vast array go hotels I have stayed in Japan

The good:
The room size is fantastic, was getting sick of dog boxes in most Japanese hotels, location near airport, gym is amazing, breakfast quite good, plenty of seating, happy hour a good deal approx $USD 5 for Kirin beer and $USD 5 for house wine, convenient location to NRT, Narita township not far away is a great little town to visit of you have a few hours to kill, what else? I can't think of anything else. TV was good, finally a hotel in Japan that has CNN and BBC and a few other english speaking channels. Loads of desk space in my room, o great to work from. The bed was fantastic and the new linen is a winner. The bathroom toiletries in the small bottles ( rather than huge tubs in most cheap Japanese hotels )

The not very good:
The flight crew guests, I think they are the only other guests, '000's of them from all walks of life, lots of lisping going on, a lot of noise from them throughput the place especially the Americans, really loud, wow!

The internet speed is ridiculously SLOW, for a Hilton and for Japan, this is by far the worst, I think there are so many Yanks trying to use at the same time, it is crazily slow.

The staff are strange, having been there for 4 days, I honestly can say I never saw one smile, not a single one, which is so untypical of my experiences around Japan. Japanese can't be helpful enough, wonderful people in fact, but not here. I guess when they are dealing with self-important flight crews ad-nauseum day in and day, out they have any politeness beaten out of them. There was one exception, a senior wait staff lady was absolutely delightful.

I had a car, they tried charging me ¥ 400 every time I went in and out of the cark park, I insisted it states ¥ 400 per day and after much hissing they agreed, bit annoying arguing with me about it but hey, what was I to expect from this lot.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robdubluu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo Narita Airport Hotel

Property: Hilton Tokyo Narita Airport Hotel
Address: 456 Kosuge, Narita 286-0127, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Narita
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
Reservation Options:
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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