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“Good Job Hilton!”

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Hilton Tokyo Narita Airport Hotel
Ranked #2 of 33 Hotels / Ryokan in Narita
Certificate of Excellence
Reviewed 20 August 2014

I had the best view of Tokyo's skyscrapers, best dining options although pricey than most Hilton hotels in New York yet very courteous staff. One of the reasons I stay here is because they have a bus that has direct ride to Narita airport, very convenient for guests. Starbucks is also a short walking distance at the hotel and 7 eleven is just close to the adjacent hotel building but they also have a convenient store in the basement which is an easier access if you need something quick. I had the best experience in Tokyo. More power to the management team!

Room Tip: request for a hotel on the top floor with a view on the city proper :) Use your HHonors reward
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Marjo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 19 September 2014

Dear Marjo
Thank you for the lovely headline and good review however as we discussed this review is for Hilton in Tokyo.

Regards
Clifford Olson, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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933 - 939 of 2,421 reviews

Reviewed 20 August 2014

We stayed here one night before taking the flight back home. Hotel offers good Hilton basics for an affordable price, less than 8000yen per night.
Rooms are clean but a bit shabby. Breakfast was included but basic. Wifi not free, except in the lobby. Lobby was being repaired so it was very noisy.
Airport shuttle is nice but doesn't run after around 10pm so we couldn't use it.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Villes751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 25 August 2014

Dear Nilles
Thank you for the headline of Good Value, we appreciate that.
I do apologize that in June we were painting the ceiling in the lobby. I know the scaffolding moving noise was terrible and when we discovered it we put a stop to it. Painting should not have been a noisy issue! I'll know better next time!.
Thank you
Clifford Olson, General Manager

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Reviewed 18 August 2014

Easy shuttle back and forth, comfortable room, attractions are a short cab ride away. Great place to experience a short stay near Tokyo if you can't get downtown. The staff was very helpful and the food was pricey but good.

  • Stayed: April 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank Gentry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 20 August 2014

Dear Katy
Thank you for the positive comments.
Regards
Clifford Olson, General Manager

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Reviewed 17 August 2014

We stayed at this hotel for a good night's sleep whilst in transit. The shuttle bus was convenient to and from the terminal. The room and bed was comfortable, and it was quiet. Breakfast was good.
When we turned on the air conditioning, the room smelt bad, as if previously used by smoker. It might be worth to check if you can get a non-smoking room, if available.
Although we booked believing wifi was included- our reservation was "Queen bed, fast internet and breakfast" the hotel wanted to charge a large sum for each item connected to the internet. The charge for use of the swimming pool was also substantial.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Profpaulo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 20 August 2014

Dear Paulo
Thank you for positively describing so many good experiences with us.
It appears from your comments you booked a inclusive package but billing was incorrect- as we cant track a guest name from this site, please contact me on gm@hilton-narita.com, so I can look into this.
FYI, once you have purchased WIFI in the room, you can use as many devices as you want for no extra charge.
Regards
Clifford Olson, General Manager

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Reviewed 15 August 2014

I have stayed at this Hilton, many times in the past. When you arrive in the summer months. It seems the room air conditioners are always off. This is irritating after a long journey, to arrive in your warm room. Sometimes it takes two hours to cool the room. I also believe this is part of the problem when it comes to smelly rooms. Warm moist rooms breed mold and mildew. They also seem to have a problem with people smoking in rooms also.
RL

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 20 August 2014

Dear Ron,
Thank you for your feedback. I appreciate the comments and we are looking into this issue. It has been exceptionally hot this summer and when no one is in a room, the system defaults to a "sleep" mode, which does cause the room temperature to increase. With the aircon on and the fan on high, it should cool much faster than two hours. I am sorry this made your arrival uncomfortable.
Again, thanks for bringing this to my attention.
Regards
Clifford Olson, general Manager

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Reviewed 15 August 2014 via mobile

The hotel is a short shuttlebus (free) ride from Narita airport. From check in to checkout the staff were absolutely courteous and efficient with excellent English. We received an unexpected free upgrade, the room had lovely views over a lush woodland. The room service was really reasonable and delicious. The bathroom was pretty basic compared to other hotels we have stayed in in Tokyo, but this was more than made up for with the size and quality of the room. There is plenty of hanging space, an iron and full sized ironing board in the closet, massive drawers ( a first as far as we are concerned in Tokyo! ). We loved it!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Suelinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 20 August 2014

Dear Sue
Thank you for the delightful review. We do get a lot of positive comments on the size of the room, as compared to other hotels. It certainly helps with repacking of bags before a return home!
We look forward to welcoming you here again one day.
Regards,
Clifford Olson, General Manager

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Reviewed 13 August 2014

The hotel is a quick ride by complimentary bus from the airport. The staff are very friendly and efficient. The standard rooms are of a decent size and very clean. The food in the Terrace Bar (where I ate dinner) and breakfast was of a high standard. They do have dinner promotions, but these are between certain times of the day and represent very good value. Unusually (at least my experience in Japan), there was a lot of choice at the breakfast buffet.

The gym is very large and reasonably equipped. The indoor pool is of a good size, though set up for lane swimming when I was there.

Overall a very good airport hotel. I'll definitely return.

Stayed: August 2014, travelled on business
Thank Angliskai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this reviewResponded 20 August 2014

Dear Angliskai
Thank you for the informative review. I appreciate you taking the time to list so many positive comments. In particular the food packages in the Bar, are a great value and something we have been promoting to ensure our guests have a choice of dining cost options.
I am delighted you are planning to return- we look forward to it.
Regards
Clifford Olson, General Manager

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Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita 286-0127, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Narita
Price Range: £99 - £410 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
Reservation Options:
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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