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“Nice hotel”

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Marroad International Hotel Narita Airport
Ranked #14 of 30 Hotels / Ryokan in Narita
Oxon
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice hotel”
Reviewed 19 May 2014 via mobile

I stayed at the hotel for five nights, very handy for the airport. The room we stayed in was a little compact but not complaining, the breakfast was good with a good variety. The staff were very helpful on arrival and throughout the stay. The shuttle is also very efficient. The two things that let this hotel down were the windows were quite grubby on the outside, and for a hotel with what must be about 800 rooms there is no wifi which to many people is a big thing, I think for the amount of travellers here this could be supplied, if these two things were sorted I would have given it a five.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Nigel-St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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597 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 May 2014

For my group of 6 on a package tour, we did not encounter any rude staff as we do not have to deal directly with them since we have a local guide to take care of things, checking in and out is a breeze with no hassle. Believe it must be a communication problem that other guests are facing as most Japanese in the service sector can only manage a smattering of spoken English. Anyway, found room clean with fresh towels and ok toiletries, toilet with no unpleasant smell, good enough for a night's stay. In fact we ended up with another night's stay before our departure. Available free bus shuttle to and from the AEON shopping mall for food and shopping. The breakfast spread was good and sufficient for me and group, overall, not a bad experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jenniferkwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 April 2014

We stayed at the Marroad International Hotel Narita for one night after we first landed in Narita. We were leaving to head west the next day. The airport shuttle took us to the hotel which was helpful and there were shuttles to take us back and forth to the Aeon Mall. The hotel was located next to the airport and we could see planes landing from our room. The room was a reasonable size but the bathroom was disgusting. The bathroom smelled of urine and I couldn't get used to the odour. No free wifi!! There were large busloads of tourists staying at the hotel so it made for a crowded experience when we checked out the next morning. The hotel was convenient but nothing to really rave about. The highlight of the hotel is the front lobby.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanadianFoodie31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, England, United Kingdom
Level Contributor
189 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 6 April 2014 via mobile

Not great, unhelpful reception staff. Biggest disappointment was lack of wifi. Only available in reception/ lobby. Unwilling to explain despite good command of English. For an international hotel close to the main national airport in a technologically advanced country, I would have expected more service.

Stayed April 2014, travelled on business
Helpful?
3 Thank Jonny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Narita hotels

Fredericton, Canada
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 March 2014

I booked this due to its close proximity to the airport at Narita. It looks nice from the outside and the lobby is very nice as well but once up on the floor for my room I noted it was dated and old looking. Carpets need replacing, fresh coat of paint and wallpapering. The same goes for the room, needs an update. Restaurant on the top floor has a nice view and food was good, did not get to take in bar but looked nice. Overall I rate this place as average but would stay here again for one night.

Room Tip: Get a room with a view of runways and airport, much better then backside view.
See more room tips
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MatthewS4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Mateo, California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 February 2014

The front desk employees very arrogant, unfriendly, not helpful.
Bathroom very dirty, stains all over,
Room very small, breakfast very expensive.
I really had very bad experience at this hotel, i treated very bad from the from desk employees. even the manger of the hotel was very rude,

Room Tip: Don't stay there
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mahamtchl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 15 February 2014

The place is old and everything looks like it's been water damaged. Everything in the rooms and the floors looked and felt unclean. Toilet had a significant mould and damp smell. People were nice. Would not recommend, try to avoid as there are many hotels near Narita airport.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mattycq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marroad International Hotel Narita Airport

Property: Marroad International Hotel Narita Airport
Address: 763-1 Komaino, Narita 286-0121, Chiba Prefecture
Region: Japan > Kanto > Chiba Prefecture > Narita
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 30 Hotels / Ryokan in Narita
Price Range (Based on Average Rates): £
Hotel Class:3 star — Marroad International Hotel Narita Airport 3*
Number of rooms: 800
Reservation Options:
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Also Known As:
Marroad International Hotel Narita

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