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“Good Service and Courteous Staff”
5 of 5 bubbles Review of Hilton Tokyo Bay

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Hilton Tokyo Bay
Ranked #7 of 24 Hotels / Ryokan in Urayasu
Certificate of Excellence
Singapore, Singapore
1 review
“Good Service and Courteous Staff”
5 of 5 bubbles Reviewed 15 December 2013

I always admire the good and courteous service of the hotel staff. I strongly recommend those with family members to stay in this hotel. The shutter service is on time and regular for Disney Resort or JR station.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Soon Seng H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 25 December 2013
Thank you for your recent stay at Hilton Tokyo Bay. We endeavor to provide refreshing hospitality to each and everyone of our guests during their stay.
We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our staff were able to make your stay comfortable.
Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
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syd
Level Contributor
105 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

I stay here to get away from the hustle and bustle of being right in the centre of Tokyo. The staff are always friendly and helpful, and the place is always lively and happy. (must be from the disney magic happy dust!)
The convenience store is open 24 hours which makes it very convenient and there is free bus that takes you to the train station. (Very easy to get to Tokyo from Maihama), you can also catch the monorail to Bayside monorial station (you need to to buy a monorail ticket..think it was Y250 for 1 ride) but it's a magical experience especially if you ride at the front (but beware, you need to be quick and beat the many kids who also have their hearts set on riding at the front!)
One thing to note is the hotel only takes Cash for the airport bus tickets and also cash only if you want to buy Disney tickets from them. So be prepared to have cash!
Great hotel and I can't wait to go back.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stugs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 25 December 2013
We sincerely appreciate your positive review of your experience at Hilton Tokyo Bay, our team members strive to deliver quality service to each and every guests and comments like yours encourages our team to do better.
Thank you once again for taking the time to comment. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 8 December 2013

Overall, great stay. Staff were friendly & helpful, rooms clean & spacious (great air con), very handy to Disney parks (either free shuttle bus to local mall or zip across the road to a monorail station to water park). Buffet was breakfast was good value, general meals were ok but bit pricey - for a quick snack, the lobby convenience store or patisserie was excellent, or for local authentic good value meal, eat at the mall. Great drinks machines tucked away in the smokers room by the convenience store - wonderful iced coffee. Reception can also exchange money.

Very handy to be able to zip back to hotel in afternoon for a rest, then return for night rides.
Didn't use the hotel spa, but did use the indoor pool - free, just a boring small pool but nice to cool off in for kids.

We got a really good value deal for 3 nights stay so pretty happy but I wouldn't pay the full rack rates as they are very expensive.

Two HUGE negatives to be aware of:
1. Lovely huge outside pool is not free AND it closes at 6pm - this really sucks when you return hot from the parks and would love an early evening cooling relaxing swim.
2. Taxi from the airport is horribly expensive; trains are cheap but bit daunting on first time to think about navigating 3 stops & changes with kids & baggage early evening after a 12 hour flight. The airport shuttle/limo bus is the perfect alternative BUT it ends at 5pm so if you fly in after this time, it's not an option.

Would I stay here again? Maybe as hotel & staff were great, but I'd look first for a hotel with a pool that stayed open longer & was free.

Room Tip: Overlooking the pool area & ocean are nice.
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AngelaY69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 16 December 2013
Thank you for your positive comments.
We were delighted to learn that you enjoyed your stay in our hotel and appreciate your feedback regarding our team member’s service skills.
Your comments about the outside pool opening time and pricing have been discussed with the team members and management of the Hotel.
Feedback is an essential part of our efforts to continuously improve our services and facilities.
Be assured that all feedback is taken very seriously and shared amongst the management team and the team members alike for improvement and further review.
We hope that you will consider us again for your next visit to Tokyo and Tokyo Disney Resort, and wish you a good day ahead.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
109 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 4 December 2013

We stayed again here this summer but I'm just now getting around to reviewing all of our hotels.

We have no stayed at this property at least four times and we really like it. It is super convenient to the parks, even more so than the Ambassador Official Disney Hotel! The Disney Monorail is about a 3 minute walk from the front of the hotel.

The hotel can arrange your park tickets, help you with luggage transfers, private transfers, and so much more. All of Japan is super friendly and this hotel is no different.

Meals at the hotels restaurants tended to be very expensive. Good food and options, but we ate at the parks, Ikspiari, or Tokyo most of the time.

There are many different room types so do your research to decide what type and location you want. We travel with our six year old daughter and she always insists on the Happy Magic Room as it's super cute and comes with many nice touches. All of the rooms we've ever stayed in here have been large, clean, and well maintained.

Decent sized convenience store in the hotel as well as a Disney Store, and other small shops for snacks and souvenirs.

Already booked to come back here again in March!

Room Tip: Many different room types, look online to see and choose what you like!
See more room tips
Stayed June 2013, travelled with friends
Helpful?
1 Thank ThemeParkReviewTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 16 December 2013
Thank you for your loyal patronage to the Hilton Tokyo Bay.
We all appreciate your kind comments about our staff and our convenient location. We were very pleased to hear that you found our staff helpful and our facilities convenient.
This will be shared amongst all the management and the staff.
We thank you again for your patronage and look forward welcoming you back on your next visit to Hilton Tokyo Bay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SAN FRANCISCO, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

Hilton is a five star hotel conveniently located in the disney resort. I got the breakfast package and was happy because breakfast was $33.00pp weekday & $39.00pp on the weekends). The food was good & had great selections. Please Be ware that some disney hotel did not include drinks (no refills) with your meal but hilton did. The only drawback was the room temperature were away too warm for us. WE EVEN GOT A FAN FOR OUR ROOM, BUT did not help too much. AVOID disney over the holidays mainly on Friday, Sat, & Sun cause the average wait time for rides, food, and character photos were up to 1 TO 2 HOURS. I do recommend the Hilton Bay Hotel for the travelers that want to be in the disney resort and can take advantage of the great value when they offer it.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jennie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 16 December 2013
We want to thank you for your kind review of our hotel and let you know that your positive comments will be shared with our team.
While we truly appreciate your compliments regarding our breakfast food selections, we were very sorry to hear of your troubles with the room temperature in your room.
We have relayed your comments to our relevant departments to check into and find ways of improving our services to our guests.
Thank you again for taking the time to comment thoroughly on your stay in Tokyo as it helps us greatly in understanding how best to serve our guests. We very much look forward to welcoming you back in the near future, and wish you a great day ahead.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2013

If you're taking the magic room, it's only 3-5th floor so don't bother about park view as it can't be seen. We were not told about that, so all we saw was carpark carpark carpark. As for Ocean Mt Fuji view instead.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Bang Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo Bay at Hilton Tokyo Bay, responded to this review, 12 December 2013
Thank you for your recent stay at Hilton Tokyo Bay.
We endeavor to provide refreshing hospitality to each and everyone of our guests during their stay.
We hope that you will consider us again for your next visit to Tokyo and Tokyo Disney Resort, and wish you a good day ahead.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 1 December 2013

We stayed for two nights and it was a tottal rip off. The cost was Y27000 and Y44000. For theese prices we expect some service. But there was nothing. Every Toyoko-Inn Hotel has more service. No bagage help at checkin, no restaurant reservation service at Disneyland (it's a partner hotel!!!) no frree wifi in the room, Y600 for a simple box to send home clothes...
And the room...well, nothing special.
We really don't feel welcome at this hotel.

Room Tip: If you go to Disneyland, take a hotel wich is a bit furter away. Cheaper and the all have free Disne...
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heinz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hamish Watts - Director of Operations at Hilton Tokyo Bay, responded to this review, 3 December 2013
Thank you for your candid feedback regarding your recent stay at our hotel.
Our room rates are based upon market availability. We were disappointed to learn that you felt our service standards were lacking and our team will use your feedback to improve the overall level of services offered.
We look forward to the opportunity to demonstrate our improvements should you visit Tokyo Bay again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo Bay

Property: Hilton Tokyo Bay
Address: 1-8 Maihama, Urayasu 279-0031, Chiba Prefecture
Phone Number:
Region: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Urayasu
#6 Luxury Hotel in Urayasu
#9 Family Hotel in Urayasu
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Tokyo Bay 4*
Number of rooms: 801
Official Description (provided by the hotel):
Hilton Tokyo Bay is the official hotel of Tokyo Disney Resort. The iconic, crescent-shaped hotel is situated on the eastern shore of Tokyo Bay and is just 20 minutes from central Tokyo. ... more   less 
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Also Known As:
Hilton Tokyo Bay Hotel Urayasu
Hilton Hotel Tokyo Bay
Hilton Hotel Urayasu
Hilton Urayasu
Urayasu Hilton
Hilton Tokyo Bay Japan/Urayasu

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