We stayed for 2 nights and enjoyed some aspects of the hotel but were disappointed overall. We really should have stayed only one night as that would have been plenty. Firstly, the male receptionist was surly and unsmiling. We arrived about 12 midday and knew it would be too early to check in so we left our bags and went exploring. Our room was 205 and has seen better days. Wallpaper torn and knocked around in places. Mattresses (Japanese style for sleeping) were stained and needed replacing. The elderly lady who showed us to our room was delightful but the one who looked after us in our room reeked of cigarette smoke and was not very tolerant of our inability to speak or understand Japanese. From other reviews I can understand your experience depends on who looks after you.
We had the breakfast without dinner package so I can't comment on the dinner. The breakfast was an experience I couldn't repeat for our second day. We are used to a light breakfast and the raw fish, cooked fish and tofu was not to our western tastes but I can appreciate the experience. The problem is that there is no alternative and we cancelled the breakfast the following day. You are still expected to pay for it whether you have it or not and that is fine however, even a bowl of cereal or a piece of toast would have been appreciated. I know some will say that is the ryokan experience but after trying it you should be able to have an alternative.
We had a view out to the river but there is work going on at the Hakone Suimeisou and we had scaffolding on our balcony minimizing our use of the balcony and the view. We booked a private onsen but to be honest, I think they are best experienced in the cooler months as we felt as if we were being lightly poached. The onsen should have a beautiful view but once again this was partially obscured by the scaffolding. The television is programmed to turn on at 7am as a wake up call whether you want to wake this early or not. We also had some cockroach company in our room which was a concern.
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