Yes, I realize you visit for the hot springs. And their hot springs are wonderful. And so are their meals. The buffet dinner and buffet breakfast the following morning were outstanding. But I give it four stars because the rooms are small, the pillows hard as rocks, and the bathroom is something you might find in a Western RV - very small. And finally, truly disappointed that a luxury hotel of this reputation would not have someone at their registration desk who spoke even a little English. It's pretty obvious that the hotel doesn't cater to Westerners, and that's a shame.
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