We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A special place to relax and enjoy natue and onsen, away from the busy town”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Hotel Green Plaza Hakone
London, United Kingdom
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“A special place to relax and enjoy natue and onsen, away from the busy town”
Reviewed 8 June 2013

From Odawara station by car, it's about an hour drive to Hotel Green Plaza. It is a nice drive up the winding roads of the mountain. You can take trains and ropeway as well, which offer leisurely and scenic views. The hotel is not in a 'central' area, but offers access to the ropeway, which you can take to trains/other ropeway lines. It is in a very peaceful area in the mountains, away from the town, where you can enjoy a nice outdoor onsen, taking in views of Mt. Fuji.

The hotel lobby is lovely and upon arrival, we were greeted with a welcome drink. The hotel staff are very helpful and professional. We saw a wedding taking place at the hotel that day, so there are banquet style rooms as well as a wedding planning office.

The hallways of the hotel feel a bit dated, but the rooms are clean and comfortable. As we were travelling with older relatives that have knee problems and difficultly sitting on the floor on the Japanese seats, we requested for some chairs with legs which arrived promptly. The room comes with yukata, personal hand towel (to take to the onsen bath) and socks. The bath/shower in the bathroom is small, but we used the onsen bath, so that was not an issue.

The onsen is highly recommended! There is an indoor and outdoor bath. The outdoor bath offers a stunning view of Mt. Fuji, weather permitting. While we were there, it seemed like in the morning and around 5pm would be an ideal time to go to the baths (either the clouds burn out, or roll in and covers the view otherwise). For the women's bath, sake is offered outside during certain hours, while you enjoy soaking in the bath and the Mt. Fuji views. Unfortunately, the men's bath does not offer sake due to a prior incident, possibly involving a rowdy and drunk male. It is best to behave properly and respect others in the bathing area.

Right outside of the onsen entrance, there are massage therapists as well, you may book an appointment or walk in, first come first serve. They are professional and it was very relaxing after the bath!

The breakfast service was grand, they have everything from Japanese traditional items to Continental items, suitable for all. The dinner service is very nice as well, changing daily. Nice wine, beer and sake offerings including locally brewed ones.

The hotel has a garden that allows you to see Mt. Fuji on a clear day. The ropeway stop is just behind the hotel which allows you to go to the bottom where the lake is and it can go up the other way as well and it will take you to another ropeway you can transfer to go further down to the town. There are quite a few museums in that area, which you can go by car or taxi (Venetian glass museum, art museums, antique museums..etc)

A special place to relax and enjoy nature and the views.

Room Tip: A room with a Mt. Fuji view is 3000JPY extra. It is quite a stunning thing to look at when you wake...
See more room tips
  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank motraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

361 reviews from our community

Traveller rating
    107
    163
    67
    13
    11
See reviews for
171
93
13
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
West Vancouver, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 June 2013

Our expectations for this property were quite high, based on good reviews here so we booked a night here as a bit of a splurge in the middle of our three week Japan trip. It was the most expensive single night accommodation of our entire trip.

The journey to Hakone was very interesting and the location is great (right at the top of the gondola) but the hotel itself was a little dated and seemed reminiscent of a by-gone era. It didn't have the overall "wow factor" we were expecting, given the high cost. The room itself was comfortable and nicely decorated in dark wood tones and Japanese features. We were on the "basement" floor, the approach to which felt very basement-like, with painted concrete stairs etc. We had a private outdoor bath which was pleasant, but again, nothing outstanding. It seemed like they weren't trying very hard. For example, the outdoor (public) onsen fell short of the photos on the website as it looked like it hadn't been cleaned in some time. The glass doors were a bit grotty, there were spider webs on the pillars, residue from the hot springs around the edges, and weeds in the adjacent garden (which overlooked Mt. Fuji, unfortunately not seen by us during our stay due to overcast weather). To us, it just looked like a periodic power washing and maintainance would have done wonders to spruce it up.

Despite these things that stuck out to us, it seemed like many Japanese couples and families were enjoying themselves tremendously so it's possible we were simply not able to appreciate the advantages of the hotel. The service staff at dinner did try very hard to serve and communicate with us and we appreciated their efforts to explain the food items and point out the sunset view of Mt. Fuji during dinner. We tried to enjoy the features and charming culture overall, including for example the self-playing piano in the lobby (Beatles songs on a loop) etc. The wifi was a little spotty, only available in the lobby.

I would look at alternative accommodation in the Hakone area if we were to return.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kjourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 May 2013

March 16 2013 was my second stay at Hotel Green Plaza. Both times I have found it to be a highlight of a visit to Japan. (The photos at the website do it justice: http://www.hgp.co.jp/language/english/sp/) The Japanese-style room is spacious, with complete amenities, and the futons are very comfortable. The onsen is indoor and outdoor. Sipping saki as you watch the sun set behind Fuji- san while ensconced among the rocks in the steamy water is heaven. Some rooms have private Japanese baths. The meals were good. However, the service was absolutely amazing. We left to go on down the aerial cable from Ubako and had taken the boat to Hakone-machi before I realized I had left my wallet in the hotel room. We were booked on a train 2 hours later and couldn't go back to the hotel. I phoned the hotel in a panic. While I waited, a helpful person went up to the room and retrieved my wallet, and then arranged for someone to deliver it to me in Hakone-machi! About 25 minutes later, a young man arrived with my wallet. I was overwhelmed. He must have driven the winding roads very quickly down the mountain!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Culturist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 May 2013

I stayed at this hotel for 1 night. My friends and I arrived on Christmas Day (2012) and we took the cable car rides and numerous trains up. We had the traditional Japanese Tatami rooms. The rooms were quite spacious and came with a small seating area. They had some yummy traditional Japanese snacks on the table when we arrived. The view from the room was average as we were facing the parking lots. We had advanced booking for Christmas dinner. 2 choices were given: Western(5-course) and Japanese (10-course). It was more towards a fine dining experience and the food was delicious. They had a special Christmas performance by the staff. Most of the guests were Japanese and the staff were Japanese-speaking so we could not understand what they were saying. However, it was still an enjoyable experience listening to the music and the action that was going around. The Japanese bathrobes are available in the rooms and along the corridor so you can just grab them when you are on your way to the onsen. The view from the female onsen was awesome. Go in the morning and you can see Mount Fuji from there.Fantastic view! When we left, the staff were helpful and called cabs for us as we were in a hurry to catch our train. They made it a point to inform the cab drivers about it and they drove down in such a high speed that we were so nervous throughout the entire ride. Thanks for the help of the staff that we made it on time!

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OSH0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, Vermont
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 8 April 2013

This was a full service resort with both Western and Japanese rooms. Our large Tatami Room consisted of a suite with sleeping area, eating area and entrance. It included large TV, refrigerator, clock, yukata, bath supplies and tea set. Room was very clean and all facilities worked well. WiFi only available in lobby. Lobby had piano bar and several shops.

Location very good - right by Ubako Ropeway station, BUT it stops at 5PM and if you are late, you need to deal with taking a bus, instead.

This is a onsen (Hot Spring) resort. The bath area has both indoor and outdoor bathing. The mineral water from the spring was quite warm and soothing.

Our plan included both dinner and breakfast served in the dining room overlooking the garden. Dinner was a part-Japanese and part-Continental cuisine and it was great. Breakfast was a Japanese/Western buffet.

You get a tremendous view of Mt. Fuji from the bath and our room IF... the weather cooperates. Unfortunately, it didn't that day.

Staff was extremely helpful. We got stranded 3 miles down the road in Togenai and they picked up up and rushed to get us into our room and into dinner. That level of service more than made up for some difficulties we had in travel.

This is a first rate Hot Spring Resort. It is expensive, but worth the experience for a night in the Hakone area.

Room Tip: The rooms on the Fuji side are more money and spectacular, but only if the weather cooperates. Japan...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank w1sj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, Massachusetts
Level Contributor
104 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 3 April 2013

I stayed at the Hotel Green Plaza Hakone for one night (March 31, 2013). Based on the reviews I really had high expectations. The reality was rather underwhelming (except for the price, which was most definitely overwhelming). But first, the good:

1 - By Japanese standards, the rooms are quite large. We had the "East-meets-West" room which offered actual beds with a raised traditional tatami area with a low table and seats.

2 - The staff is great.

3 - The on-site onsen is a pleasant way to relax after a day exploring Hakone. However, be careful leaning against the rocks as mineral formations have formed on the rocks where the water surface meets the air and the rocks can be extremely sharp.

4 - The location is fun. I must admit one of the draws for me was that we would arrive at the hotel via rope-way (a ski-lift). If you're looking to be in the heart of things, though, this is not the location for you. The weather was a bit dreary so we couldn't see Fuji-san, but things did clear up enough the next day to see the closer, shorter, mountains and it's quite beautiful.

Then there's the "not so" Bad.

1 - Everything is so dated. It was all quite functional, but the materials were well-worn. The bedspreads were of a durable material and such a dated pattern/style that they appeared as if they were from the 1980's or 1990's. The desk area was made of wood and had knicks and scratches along the edges. The carpeting in the room and in the common area hallways looked old and worn. The hotel still uses actual keys instead of key cards. But in a hotel with an onsen, it would have been nice to have a universal card (or even bracelet) that could be used to access your room, elevator, and onsen lockers.

2 - The breakfast buffet was so crowded that you had to wait to get in. And this was on a Monday morning. I can't imagine how bad it would be on a weekend.

3 - The bathroom. For a hotel room as large as this was (again, by Japanese standards), the bathroom was the same as you'd find in an urban business hotel. It was miniscule and dated.

4 - The towels you use in your bathroom are the same towels you must bring to the onsen. They really should have separate towels for the onsen.

Finally, the Ugly

There is just one thing to list here, and this is, by far, the biggest reason for the poor review. The cost to stay at this hotel is obscene. At 17,000 yen per person per night (about $180 per person), you can do MUCH better. With two of us in the room we paid over $380 for a room that looked and felt as if it were in the 1990's. I've spent $100 for rooms in major cities in Japan that were in better shape than this "resort" style hotel.

Yes, the room comes with dinner and breakfast. And both were quite tasty. But the dinner portions were tiny (see my photos of the meal, including the main course...but seriously, the main course came with a single peapod and a single piece of cauliflower the size of my thumbnail). The onsen was nice, but much smaller than you'd expect for a property of this size. The bathroom was tiny and borderline unpleasant.

There really was so much potential here. I've stayed in more hotels than I care to remember in my life and this is the only time I've ever left feeling ripped off. And it's not because it's a bad hotel (it's not). At $180 TOTAL (not per person), this review would most definitely take a different tone and have a higher score because there was value to be felt. But for $380 I expect at least a little bit of luxury. Unfortunately, there is nothing luxurious about this hotel.

Room Tip: My biggest tip to travelers to find a good room would be to stay elsewhere (at least until the hotel...
See more room tips
  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank snarl71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 December 2012

To get straight to the point, the view, service and rooms were very nice. We took the bus from Hakone-Yumoto station (bus stop #1) to ubako bus stop, about a 45 minute ride, and then about a 3-minute walk to the hotel. Upon arrival, we were greeted by a very helpful doorman, free welcome drinks, and a quick check-in to our room. We reserved a Japanese style room with a view of Mount Fuji and enough space for about 4 layed-out futons. As some reviewers have mentioned here, the rooms aren't new in comparison to luxury hotels in major city centers, however, ours was very clean and well maintained. We personally enjoyed it as part of our experience at this traditional Japanese-style hotel. One thing I may add is the food here doesn't match up to quality standards of other hot springs resorts like such. We opted for the Japanese style 12-course meal. Unfortunately, the dishes seemed precooked or prepared before our arrival. What should have been fresh, hot dishes were cold or at room temperature. I think the waitress might have been aware of this, as she seemed rushed to take our dishes away the instant we finished them to just as quickly serve the next one. The abalone included in our course was fishy and the duck meat in the hot pot had a slight gamey smell to it. The presentation of the dishes were pleasing, though. Everything was colorfully displayed and looked very appetizing. Unfortunately, it snowed the December day we stayed so there was no Mt. Fuji view to be had. The snow, however, was nice to watch from the warmth of the hot spring baths. There were two small sized baths for each side women's and men's. One indoor and one outdoor. They might feel a bit crowded at peak times as many of the hotel guests are sharing these same baths. Otherwise, very nice. The water was set at a comfortable temperature to relax in for a while- not scalding hot, but not too low. Wifi is only available in the lobby near the check-in counter, but if you have a smartphone it may also be used to access the internet from anywhere in the hotel. Let me add, the breakfast buffet was very good and included many of the usual luxury hotel Eastern and Western favorites. Dinner was at the Hananowa restaurant and breakfast was at the Ramages, also both very nice (pictured on the hotel's website). Overall, this hotel was decent, and has a lot of potential. However, I would stay again only if we received a better deal than we did on the room price or plan. Oh, and also if the darn snow didn't block the view of Mt. Fuji!

Room Tip: Room #s 2301-2311 have a view from Mt. Fuji, are Japanese tatami-mat style, much nicer, and larger t...
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank yekoms e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hakone-machi hotels
Gora Onsen
Laforet Club Hakone Gora Yu no Sumika
Hakoneyumoto Onsen
Hakone Pax Yoshino
Hakone Pax Yoshino
#23 of 242 in Hakone-machi
308 reviews
Hakoneyumoto Onsen
Hakone Manatee
Hakone Manatee
#7 of 242 in Hakone-machi
143 reviews
Show Prices
Show Prices
Show Prices
Tounosawa Onsen
Fukuzumiro Ryokan
Fukuzumiro Ryokan
#2 of 242 in Hakone-machi
257 reviews
Sengokuhara Onsen
Mount View Hakone
Mount View Hakone
#3 of 242 in Hakone-machi
180 reviews
The Prince Hakone Lake Ashinoko
#29 of 242 in Hakone-machi
482 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Green Plaza Hakone? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Green Plaza Hakone

Property: Hotel Green Plaza Hakone
Address: 1244-2 Sengokuhara, Ashigarashimo-gun, Hakone-machi 250-0631, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Sengokuhara Onsen
Hotel Style:
Ranked #31 of 242 Hotels / Ryokan in Hakone-machi
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Green Plaza Hakone 3.5*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ctrip TA, Rakuten, JAPANiCAN, Odigeo, Priceline, TripOnline SA, Agoda, Hotel.de, getaroom.com, HotelQuickly and Cancelon so you can book your Hotel Green Plaza Hakone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing