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“Disappointing Experience At A Very Isolated Location”

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Hakone Sengokuhara Prince Hotel
Toulouse, France
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Disappointing Experience At A Very Isolated Location”
1 of 5 bubbles Reviewed 19 September 2013

We stayed here twice for one night each, two years apart.
Not trusting first impressions we decided to give it a second try!
First, the property is very isolated. There is nothing nearby and you are a captive customer.
The included dinner was a set meal; no menu. You had to accept what was presented. Don't like it; too bad! Breakfast buffet by contrast was very good!
The rooms were very shabby and dirty and in need of a good spring cleaning.
This was our most disappointing experience in over six weeks in Japan.
As mentioned by another guest, it seems to be an excellent location for golf, but otherwise forget it and look elsewhere. It is a disgrace to the Prince chain.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TemboOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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132 reviews from our community

Traveller rating
    22
    75
    26
    5
    4
See reviews for
47
41
2
5
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
706 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
3 of 5 bubbles Reviewed 31 March 2012

Hotel was highly recommended, found it shabby, the only great thing were the golf facilities (that's if you play golf).
The only WIFI was in the lobby area.It rained the whole time we were there.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elliot Lake, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 4 November 2008

We stayed here on Thursday 23rd October and it was a most disappointing experience. Rooms were very shabby with stained carpet and furniture with varnish/paint worn away to bare wood.

Friends in Japan made this reservation on our behalf. The only option was room plus breakfast and dinner.

The property refused to honour or recognise our Prince Club International Membership.

The dinner coupons had a stated value of 6300 Yen. What a joke this turned out to be. "Dinner" was an unappetising set menu with absolutely no choice or selection offered. Lump it or leave it! The buffet breakfast was however good. This property is part of the Prince Hotel Group but it is NOT the Prince Hotel Hakone. Anyone contemplating a visit to Hakone should carefully consider their options. Don't accidentally stay at the wrong property! There are two different Prince Hotels in Hakone!

  • Liked — Peaceful location
  • Disliked — Shabby rooms; Deceptively misleading prepaid dinner
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Tembo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakone Sengokuhara Prince Hotel

Property: Hakone Sengokuhara Prince Hotel
Address: 1246 Sengokuhara, Ashigarashimo-gun, Hakone-machi 250-0631 , Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Sengokuhara Onsen
Amenities:
Bar / Lounge Free Parking Restaurant Shuttle Bus service
Hotel Style:
Ranked #40 of 242 Hotels / Ryokan in Hakone-machi
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hakone Sengokuhara Prince Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
A magnificent mountain range on the outer rim of the Hakone crater and Sengokuhara Highland - Hakone Sengokuhara Prince Hotel is nestled in the majestic beauty of nature that offers the best of her charm each season. Enjoy youself in the peace and privacy of the classic rooms and onsen blessed with natural water. ... more   less 
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