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“Idyllic setting and great onsens!”

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Hakone Hotel Kagetsuen
Letterkenny, Ireland
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Idyllic setting and great onsens!”
Reviewed 27 August 2013 via mobile

Stayed here overnight! Easy check- in, although they had to go fetch an English speaking member of staff. Rooms are clean and spacious but did smell a little musty! We'd a fab view looking out over the mountains! It's very close to Lake Ashinoko for the scenic boat trip and the ropeway. We didn't have food as we thought it was a bit overpriced at 5000yen eachso instead ate at a small restaurant nearby for 800yen each. We availed of the private onsen which was great....hot...but relaxing! The hotel was definitely much better than we had expected and I wouldn't hesitate to stay again!

  • Stayed August 2013
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3 Thank SandraDee86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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80 reviews from our community

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Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Paris, France
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 August 2013

The 4 of us stayed here and the staff were friendly and courteous - if a little confused that foreigners should be staying there. It's definitely a hotel that usually has Japanese visitors only, but don't let that put you off. The service is fine, the staff are friendly and the food is great. (just make sure you're on time for breakfast though).
Don't miss out on the onsen (hot-springs bath) - private baths are available for residents - so much better than the communal baths. If you've never wallowed with your partner in hot sulphurous waters after a long hard day then you're missing out on one of the greatest pleasures this world has to offer!
Yes, there are onsen in other places, but this is one of the things that makes this otherwise fairly ordinary hotel a cut above the rest.
The location is great, just a few minutes from Lake Ashinoko with (if you're lucky) great views of Mount Fuji. Also near to the Hakone "ropeway", cable cars and Owakudani, the "Great Boiling Valley" (try the black eggs).
If you're driving, use the Ashinoko Skyline road for some magnificent views.
All in all, an above average hotel, with tennis court, ping pong and mini golf! - the beautiful location and the hotel's own hot springs baths elevate this place to the next level. It's not 5-star by any means - but you come here to see the landscape not the bedroom, don't you?
I recommend this place totally.
Have a good stay!

  • Stayed August 2013, travelled with family
    • Value
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Helpful?
2 Thank xmasswim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2013

We were expecting the worse for this hotel after reading the other reviews but were pleasantly surprised. We had a very smooth check in and although accidently booking a room for just one person we were informed we could both squeeze in the room for a small added cost. We planned on spending as little time in the room as possible so this was fine by us. It was a very snug fit for two very tall people but we found it fine in the end.

Room was very dated and we were given a view of just trees as oppose to the lake and Mt Fuji but this room cost a fraction of all the others we had looked at. The two things which redeemed the hotel were the free breakfast and private onsen. The breakfast ran from 7.30am till 9am i think and was great. It had all the usual Japanese food (smoked fish, rice, weird meat and pickles etc) BUT surprisingly also lots of Western food (pancakes, croissants, rolls, toast, fruit, eggs, bacon, sausage etc) We'd get up at 8am, fill our bellies and stagger back to bed for an hour.

The private onsen were a really great experience. We were a a bit scared of trying the communal ones so were really happy to play about in one without locals glaring at us. there are 4 private ones which you don't need to book. We just turned up and there was always one available. You put all your clothes in a little basket and have a wash before entering the onsen. The water was boiling hot and took a while to get into to but it was worth it. Lovely way to end a hard day of sight seeing.

  • Stayed March 2013, travelled as a couple
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Helpful?
3 Thank LozH365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2013

はじめての箱根でどこに泊まるか悩んだ末、一人1万円程で泊まれるここにしました。
年末で、入口に「空室なし」と書かれていたので混んでいるかなと思ったら、4つある貸切風呂も朝夕の食事前(18時、7時くらい)も一分も待たずに入れてよかったです。
食事処もすいていたので、人が少なかったのかな?

夕食は口コミをみてあまり期待していませんでしたが、思ったより、というか、普通においしかったです。
宿泊当日の午前に電話でアレルギーを伝えたところ、それも快く別の料理に変更してくれました。
全体的に肉を使った料理より野菜や魚を使った料理が多く、ヘルシーだと思います。
とにかく量が食べたい!という人には少し足りないかも。
ただし私はものすごくお腹いっぱいになり、普通に外食するよりは格段に多いと思います。

禁煙でなかったのと、タオルをかえてくれない(一度使ったタオルをフロントに持って行ってもかえてくれないです。知らなかったのでびっくり。)ことだけちょっとマイナスでしたが、時間無制限の濁り湯貸切温泉に、費用対効果は高いです!


I stayed here with my boyfriend in the end of the year.
I chose this hotel because of their 4 free private onsen (hot spring) bathes which you can use whenever you want. Other hotels don't have private ones, or tend to charge per an hour.

I was expecting to wait for other people to use private bathes, but we didn't have to wait at all. If you've never tried Japanese Onsen bath because you feel embarassed, I recommend to try out private ones. Same for families or couples who want to be in a same bath (I think they were big enough for 5 people.)

Dinner was a Japanese traditional full course. They changed pork to seafood for us without any problem. If you have something you don't eat, talk to them in advance.

The only thing I didn't like about this place was that they didn't have a non smoking room.

Overall, it was a great hotel for this price! I would stay here again if I had a chance.

  • Stayed December 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Snowgirltokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sendai, Japan
Level 6 Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 2 January 2013

We stayed in this hotel for one night between Christmas and New Years in December 2012 while exploring the Hakone region. Overall it was a very good hotel but I would recommend Hotel Hakone Powell (which I previously reviewed and which is directly across the street) instead of this hotel for a more tradition Japanese experience at half the cost. While this hotel itself was much nicer than HHP, my husband and I really liked HHP's room more. The highlights of this hotel included the private baths and massage chairs.

Pros:
- There are private baths that are free to use. This is especially nice for couples, families, or people who what to try the Japanese onsen experience but are shy about being naked in front of others. There are 4 private baths that are available to use. The water was not very hot so I didn't enjoy it that much; however, there may have been a way to control the temperature and I was just not aware of it.
- There are also public baths available for men and women.
- There are massage chairs and foot massage machines available to use free of charge near the baths. I really enjoyed this after a day of sightseeing!
- The rooms were very clean and free of odors.
- The staff is friendly and helpful.
- The hotel is next to the W, V, and T bus stops (get off at the Minami-Onsenso stop and it is directly in front of you).
- Toiletries and yukata robes were provided.
- We got to the hotel early, but were able to keep our luggage there while we went sight-seeing. When we checked in later, our luggage had already been taken to our room.
- There was a karaoke room and rec room with ping pong and games available to rent.
- Snacks, drinks, and souvenirs are available for purchase in the lobby (though at elevated prices).

Cons:
- The bed and pillows were hard and not very comfortable (but that's Japan for ya).
- There was no hair dryer in the room (but there were some in the public baths).
- It is more expensive than other hotels in the area, but not necessarily worth the extra cost.
- Limited storage space

Tips:
- Make sure you know what time the buses stop running! We almost didn't make it back to the hotel because we forgot to check on bus times. I think the latest one came back to the hotel around 9 pm.

Room Tip: - If you plan to go during peak travel times (Dec 23-Jan 5, last week in March, or in August), be su...
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  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank lt1168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 4 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 29 April 2012

The best thing about this hotel is the 4 private onsens available. Many people miss out the onsen experience in Hakone because of embarrassment or self-conscious about being naked in public. The truth is that the Japanese don't view nudity in the way others do. For them it's the same as sunbathing in a swimsuit.
Having said that, I couldn't bring myself to strip in public, so me and my wife got the private onsen. Private onsens are first-come first-serve basis, so you may have to wait a while but not too long cos there are 4. Doesn't cost extra. All onsens public and private are included in the room cost so enjoy them as much as you can for as long as you can. We paid around $125 for a night, which is slightly more than other hotels with only public onsen but way cheaper than other hotels with private onsens.
The onsen is an amazing experience. The sulfurous water pool is quite big and the water is quite hot around or even more than 60 degrees Celsius. You have to shower first beside the pool before stepping in the onsen water and you're not supposed to wet your towel or any clothing in the water. Bathe buck-naked :) There are quite a few rules for onsen etiquette. After the initial discomfort, you will feel incredibly relaxed and refreshed. The shower also has body scrubs and lotions. Be sure to shower off the lather before you step in the onsen again. You can stay as long as you like but generally 15-20 minutes is all I could handle because the water is incredibly hot. The thumb rule is to step out when you can feel the tip of your nose sweating. Dunno how true it is, but that's what I did.
There's nothing near the hotel, but its 2 bus stops away from the cable-car station and few stops away from Hakone-machi town. The food in the hotel is extremely expensive so it's best if you eat from the town. The hotel does have a hot food vending machine where you can get some food for 300 yen. The rooms itself are small and unremarkable, but the room is not what we're in Hakone for, are we? Enjoy the day viewing Mt. Fuji and spend your evenings relaxing in onsen. Or even your mornings as well ;)

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
7 Thank Vikram R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2010

As a solo traveler, I recommend this place to experience the mountains of the Hakone region and Japanese spring baths. It is quite a journey to get there (train-switch back train, cable car and bus!) for it takes all morning/afternoon (estimate 5 hours traveling). However, the cable car/gondola give amazing views of Mt. Fuji and the region.
Day 1: Plan on spending most of the time traveling to your destination and the rest of the evening for dinner and Japanese hot spring Day2: Spend the next morning relaxing in the hot spring before check out at 11am and then head back on the bus to Yumoto. The hotel does offer dinner and breakfast, but if you are adventurous and don't want to spend the 5,000yen on dinner, there is the Tozan bus service which runs until 9pm right outside the hotel. You can take it about 8 stops in the Odwara direction and eat the local cuisine. I ate the best homemade curry gyoza for 1,100 yen! Like most of the hotels in Hakone, this hotel is situated in the middle of the mountain. If you decide to walk to places it is quite a hike and quite cold (in the winter). ie. nothing around except mountain and other hotels.

About the hotel, the staff is very pleasant. There was one English speaking staff, but I get the feeling she is the only one and was off for the next few days. The rooms are very clean and typical Japanese/Western. There are two communal hot spring baths (ladies and gentleman) and 4 private baths which are first-come first serve. The private hot spring baths make it worth the trip (I found these on the second day) Be sure to read up on Japanese bath etiquette before you go!

If you only have a week in Japan, I would recommend a tour-guided bus to one of the Hakone hotel/springs for the day. Traveling there will eat up all your time.

  • Stayed February 2010, travelled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank frequentflyer2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hakone Hotel Kagetsuen

Property: Hakone Hotel Kagetsuen
Address: 1244, Itari, Sengokuhara, Ashigarashimo-gun, Hakone-machi 250-0631, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Ashinoko Onsen
Amenities:
Restaurant
Hotel Style:
#18 Onsen Hotel in Hakone-machi
Price Range (Based on Average Rates): £
Number of rooms: 65
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Also Known As:
Hakone Hotel Machi

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