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“Very Pleasant Stay”
Review of Tenseien

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Tenseien
Certificate of Excellence
Shanghai, China
Level 5 Contributor
95 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Very Pleasant Stay”
Reviewed 30 August 2013

We enjoyed our stay at the Hotel Tenseien very much. I travelled with my girlfriend and it was a very charming and romantic destination. There are lovely gardens, ponds, and even a waterfall on the hotel grounds which all were very beautiful. We did book a private onsen each night of our stay so we could enjoy that time together. It was a very reasonable surcharge for this option. We did not eat at the hotel, so I can not comment about the food. Also, there seemed to be very few rooms available with a king size bed, we booked a room with two beds and just moved them together for a relatively comfortable sleeping experience. If English is the only language you speak they have staff that will be able to communicate everything you need to know and there is also plenty of written English on the signs and hotel info. I would recommend this place to anyone wanting a quality onsen experience in a nice hotel that is budget friendly.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
London
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 August 2013

Very nicely finished room with comfortable bed and bathroom. Extremely clean. Excellent rooftop onsen with fantastic hot stone tubs, jacuzzi style onsen and sauna and steam room.

I speak limited Japanese and the staff were not helpful or very welcoming. Dinner was average buffet quality, although the steak was very good. Breakfast was good, although 10am checkout may be early for some.

Worth the money.

Stayed August 2013, travelled as a couple
Helpful?
1 Thank HL0011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2013

For a Westerner, Tenseien was a great experience in cultural emersion. A classic Ryokan, be prepared to remove your shoes the moment you step in the door (there are shoe lockers available). The spa/bath facilities for the men are on the top floor with the women's facilities on the floor below.

The western style rooms were comfortable with nice furnishings.There is a wired LAN connection available and also a desktop hooked up to your television. The buffet also had great options for both dinner and breakfast: a good balance of adventurous and safe choices.

Room Tip: Make sure to pick a Western or Western/Japanese style room if you would like to have a bed!
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jake W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2013 via mobile

This lovely hotel is situated amongst beautiful waterfalls and a well manicured forest!
Traditional Japanese bath house is a lovely touch which is a nice way for someone from the west to experience some Japanese culture!
The rooms were very comfortable and the staff extremely friendly and always helpful!
Food was very good value with a fantastic range to suit all tastes!
I would recommend this hotel to anyone!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level 4 Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 July 2013 via mobile

Stayed in Western/Japanese room which meant we had double the space. Modern, well-run version of Ryokan with onsen baths. Kimono provided as you arrive. Dinner buffet style was freshly cooked and tasty. Breakfast reasonable.
Worth a night or two to enjoy this uniquely Japanese experience. Short walk(12mins) to Hakone-Yumoto station that provides access to Fuji viewing spots.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JstcaMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penang Island, Malaysia
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 May 2013

My wife and I live in Tokyo and decided to go for an trip to an onsen close to home. Hakone is the most easily accessible destination when using public transportation (train) from Tokyo. This does make however that it can be extremely crowded when you go there on a Japanese National holiday. We liked the walk from the station to the hotel and back. The shopping street gives you a nice impression of the various souvenirs and Japanese sweets.
The Tenseien hotel is, in our view, pretty similar to other onsen hotels in Japan we stayed at. We opted for a room with Western beds as we tend to sleep better than on futons (thin mats on the tatami floor). The room we had consisted of two halves: one half had the Western beds, the other half had a tatami floor. We would have felt the room rather cramped if we would only have had half of it.
The onsen, on the top floors of the building, are spacious and clean. The temperature of the water was slightly cooler than at other onsen hotels, which we liked.
We were not impressed by the buffet dinner and buffet breakfast. The buffet dinner consisted mainly of cold dishes, there were only a few warm dishes. The queues at each of the stations were very long which constantly interrupted your dinner experience. Also at breakfast were the queues long.
We both took a massage and liked it very well. The staff were well-skilled.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NLinTKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
181 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 246 helpful votes
Reviewed 9 April 2013

We have done the spa experience before in Japan, and really enjoyed it. Apparently going to the spa is a local custom -- where the Japanese stay at a spa hotel, eat,drink, and spend the entire day bathing. When visiting Hakone, I wanted to do the typical touristy Hakone loop, but I also wanted the spa experience. This fit perfectly.

They have a men's and women's spa, with indoor/outdoor pools. Sit and watch the sky and the mountains. The spa is open all night, which means if you can make it there at midnight or 1 am, you'll see the stars and maybe even have the place all to yourself.

The hotel is newly renovated, and the minute you step in you take off your shoes and you are 'home'. You pick your yukata (robe), and everyone is wearing the hotels' robes. Look in the closet, and you'll also see toe socks and a winter robe. So it feels very comfy as everyone is dressed similarly and Japanese-style.

Besides an outdoor/indoor spa for both men and women separate, Tensein has a lovely garden where you can feed fish and birds. We walked around the garden in our yukatas and took pictures -- better than paying for it at some touristy place!

We had the buffet dinner, which was good. But if I were to stay for more than one night, I would not get it twice. You can also book the room without dinner, but you have to go on a japanese website like jalan or japanican. (These websites have more options in general, btw)

The hotel was a 10 minute walk to the station, or you can take a bus for 100 yen - which I'd recommend if you've got luggage. We also stayed at Hotel Okada, and this place is much much better (newer). My partner wanted to come back to this place and stay a couple of days, and he never wants to go anywhere.

By the way, it is far to Gora (Hakone center) if you take the 40 minute stuffy romance train, but you can take a bus for 20 minutes! The buses run more frequently, and are much faster. Do the train once, then switch to buses. The bus route isn't that obvious, so you'll need to know when to get off - having a GPS would be handy.

Stayed April 2013, travelled as a couple
Helpful?
2 Thank HappyBelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tenseien

Property: Tenseien
Address: 682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
Hotel Style:
#4 Romantic Hotel in Hakone-machi
#6 Spa Hotel in Hakone-machi
#21 Best Value Hotel in Hakone-machi
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Tenseien 3.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Tenseien Hotel Hakone-Machi

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