I booked for a night stay at the Annex of Senkei for 5 persons and paid good money for it, but only arrived to realize that they have allocated a room in the plaza inn for us instead of the annex. We tried communicating this to the reception lady who apparently don't speak English and could not understand us at all. The room is okay, but most of the stuff are worn-out and requires renovation. The hot spring just feels like a pool with warmer than regular temperature water and it was nothing special. I definitely would not go again and am sure there are better hotels elsewhere in Hakone. The so called restaurant in the hotel is more like a canteen in high school and the food is not spectacular. Just enough to get by.