I am writing because I am puzzled by the review. Maybe the review did caused the service to improve. We reach the inn a couple of hours early and are allowed to leave our luggage there. The room is nice and view fantastic as it overlooks the lake. The internet is free but modem is not wireless and has to be shared. Breakfast is good and dinner is good though expensive, hence we decided to explore other places for dinner after the first day.
The owner is helpful and conversational and recommended us onsen that is lower than market price. He drove us back and forth. As I was not feeling that well on my last day of stay, he even offered to drive us to a bus stop with indoor shelter in the morning.
All I can say is I did not experience any thing negative about the place and would consider staying there again.