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“Great Hotel, Outstanding staff and service--needs some updating and need more English speaking staff”

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InterContinental Yokohama Grand
Ranked #4 of 125 Hotels / Ryokan in Yokohama
Certificate of Excellence
Reviewed 20 October 2013

Just stay here for a business conference (2nd time). This hotel is in a great location and right on the water offering beautiful views and easy walk to restaurants and stores. Their service is outstanding and the staff does a great job, however most of them do not speak ANY English making it a challenge just on simple things like ordering breakfast or using the gym. They try very hard, but I am a bit surprised that an International Hotel like this has staff with no English skills that have to interact with the staff--it is in every area. The rooms and hotel are very clean and well kept, but they are also very dated and in need of some updating,

Room Tip: Ask for a water view
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  • Stayed: October 2013, travelled on business
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Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 October 2013

This is my first stay at InterContinental after I join the ambassador program but it leaves me very bad experience.

First, I seek help from hotel staffs to book shuttle bus to airport, but none of them wanna help. All of them ask me to call the bus company directly, but I believe this should be arranged by hotel especially yokohama grand is a high-end hotel.

Second, because I am an ambassador of IHG, hotel should upgrade my room, but the hotel didn't upgrade my room to a superior room which is defined as a room one category higher than purchased.

This is the worst hotel experience I have ever had in Japan.

Room Tip: Sea view room does not worth the extra money cost.
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  • Stayed: October 2013, travelled as a couple
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3  Thank adanme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Yokohama Grand, responded to this reviewResponded 5 November 2013

Dear hhchen,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in our products and services.

Sincerely,

Dhan M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

I stayed three nights at this hotel.

I bought a sea view club room and being a Royal Ambassador member didn´t get any upgrade.

My opinion:

1.- Executive floor Club is not great. Breakfast is not great quality with just few options, however the personnel is great and willing to help at any time. They are just waiting to service and help. Great people at this club. I requested information about where to buy a Japanese knife and they gave photocopies of all kind of usefull things and even a map

2.- Rooms are cleaned but not great.

3. Bed and pillows are quite comfortable. Rooms are quiet.

4.- Location of the Hotel is perfect, close to a mall (just 100 mt) and close to anywhere. In front of the marina

5.- Not worth to take a sea view room. View to the city is even better. Sea view is mostly Industrial area

6.- If you like to run my advise is you go trough the sea side. You can easily find a 10KM track

  • Stayed: October 2013, travelled on business
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Thank Jos8Toledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

Travelled with my parents to Japan and stayed 2 nights at Intercontinental Yokohama Grand.

The Hotel's location is quite good and easy to reach by subway. However, the check in process was rather slow and some staff were not fluent in English.

I was lucky that the lady who checked me in speak well English, so although it was slow, but it was at least smooth.

On there other hand, my parents were not that lucky, the gentleman who checked them in, was not very fluent in English and struggled with the check in process. Not quite what you would expect from an intercontinental Hotel, it took my parents over 20 minutes to complete their check in.

I also asked a staff at the reception about the free IHG Ambassador movie, but the gentleman struggled to understand me and just keep apologising, I eventually gave up.

Both rooms are clean, but a bit outdated and also felt a bit stuffy.
The carpets in both rooms were not in good condition.

The size of the Deluxe rooms were reasonable, but bathrooms were rather small.

In contrast to the check in process, the check out process was very efficient. While I was queuing, they took my room number and the invoice were prepared and ready.

From my point of view, the price I paid probably justify my experience at this hotel….but considering this is an Intercontinental Hotel, it was rather disappointing. You would expect more from an Intercontinental Hotel.

On the other hand, If you lower your expectation and ignore the fact that it is an Intercontinental hotel, then the hotel is not bad.

I have noticed that a reward night for this hotel is 50,000 IHG points per night, I would therefore recommend IHG members paying bay cash not points here.

Stayed: June 2013, travelled with family
Thank YL_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Yokohama Grand, responded to this reviewResponded 24 October 2013

Dear YL_UK,

Thank you for sharing your recent staying experience with us. We are committed to providing our guests with the quality services and facilities. We sincerely regret we fell short of our goal in this instance. We appreciate your taking the time to advise us of your dissatisfaction by sending your review, we'll try our best to look after your concerns and step towards improvement of our services.
Thank you again and looking forward to serving you in future.

Regards,

Brenda J.
Case Manager
IHGCare

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Reviewed 9 October 2013 via mobile

I stayed at this hotel on business for 3 nights. The breakfast western buffet was really nice with great choice. The hotel has free wifi in the rooms and in the lobby. The staff were helpful and friendly. The rooms are a good size however the beds are a little uncomfortable and the duvet was not high quality. There are shopping malls and great restaurants close by in the mall. I recommend the round sushi restaurant on the 4 th floor in the station building. Overall for value I would recommend this hotel.

  • Stayed: October 2013
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Thank Yorkiee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

Stayed 2 nighst at the hotel.

Travelled by subway to Minatomirai station and from there less than 10 mins' walk to the hotel. Its actually quite easy to get to the Hotel from the station.

The lobby was really nice and the front desk service was great! The room we were in had a fantastic view of the Yokohama Cosmo World and the surrounding. The Cup Noodles Museum was only a stoné throw from the hotel! The room itself (Deluxe Room) was not fantastic but comfortable and spacious.

Nearby the hotel there were many shopping malls. Simply not enough time to go through all of them! As far as food is concerned, there's lots to offer!

The only thing I found lacking was convenience store. There was one near the hotel but it closed at 11pm. 711 was quite a distance away.

Overall, I enjoyed staying at this hotel for its convenient locations and great view!

  • Stayed: September 2013, travelled with friends
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Thank sawbear1608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

As other Trip advisor contributors said, the quality of the hotel is not bad, though you expect more from an Intercontinental Hotel. A not so modern room, with a burn patch in the carpet, was the disappointing aspect. A lack of sound-isolation between the rooms was at times quite disturbing. The service, and willingness to assist, from every member of the personnel was outstanding.

Stayed: September 2013, travelled on business
1  Thank theodeby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Yokohama Grand

Address: 1-1-1 Minato Mirai, Nishi-ku, Yokohama 220-8522, Kanagawa Prefecture
Phone Number:
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama > Nishi-ku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Yokohama
#4 Romantic Hotel in Yokohama
#4 Business Hotel in Yokohama
#4 Luxury Hotel in Yokohama
#10 Family Hotel in Yokohama
Price Range: £96 - £325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Yokohama Grand 4*
Number of rooms: 594
Official Description (provided by the hotel):
The Minato Mirai area is the face of the cosmopolitan City of Yokohama in the 21st century. Opening in 1991, InterContinental Yokohama Grand is the first in Japan to be operated directly by the InterContinental Hotels Group chain. Since then, the hotel, with its majestic shape of a yacht's full sail, has become a proud symbol of Minato Mirai. We invite you to enjoy a relaxing stay in the hotel's elegant space surrounded by blue sea. ... more   less 
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Also Known As:
Intercontinental Yokohama Grand Hotel Yokohama
Inter Continental Hotel Yokohama
Inter Continental Yokohama
Yokohama Inter-Continental

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