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InterContinental Yokohama Grand
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Reviews (1,830)
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372 - 377 of 1,830 reviews
Reviewed 16 July 2014

Intercontinental is located on the Bay of Yokohama. Most rooms have a view over the bay towards Tokyo. If you are a club member, they take even more special care of you. Rooms are large and bathrooms very well equipped. The hotel offers a wide range of restaurants, however there are hundreds of restaurants and bars in the vicinity.

Room Tip: Beware: if there is an event in the nearby exhibition centre, you might wait up to one hour for your breakfast.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank GlobalOZtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We spent three nights at this hotel, because we traveled from the east coast of the U.S., close to 7,000 miles, to attend a wedding of a non family member. No, the wedding was not at the hotel, but we stayed there, because we are Ambassador Club members and expect a certain quality of service when we travel and where we stay. Also, our son, who lives in Nagoya, Japan, recommended the hotel. There is one suite on every floor, right in the peak of every floor and they charge a premium to stay there. We were first placed in the suite on the 27th floor. The suite was large, but it was very moldy and smelled foul. My wife started coughing hysterically from the mold, took an allergy pill and had to leave the room for a few hours. I opened all of the windows in the suite to ventilate the place, called house keeping to bring up an air purifier. When my wife returned she still could not enter the room, so I called and asked to switch to another suite. They placed us in the suite on the 28th floor, one floor above. That suite was also moldy, but it was not as bad as the suite on the 27th floor. Both suites smelled as if they had not been occupied in a long time. The beige carpeting on the floor in the suites had stains in several locations. Both suites, on the 27th and 28th floor appeared tired and in need of a major makeover. After several more hours of additional ventilation my wife decided to stay in the suite on the 28th floor, and we slept in the living room with the windows opened. This hotel may be rated as a 5 star hotel, but it is run like a 2 star joint. The views from the suite are absolutely beautiful from all angles, but that is meaningless if the room is not comfortable.

This hotel is very well located, right next to the Pacifico Convention Center and physically the hotel is impressive from the outside. The hotel is 30 years old or more and is in desperate need of an overhaul in management, a major makeover of the rooms and a change in the thinking of management as to how to best treat their Ambassador Club members properly. There were several outside consultants at the hotel evaluating different aspects of the management of the hotel. I met and asked the food and beverage consultant why the hotel did not offer their Ambassador Club Premium Guests a hot buffet in the evening, in the Club Room, like other hotel chains. He said that there is no kitchen in the Club Room; however, in the mornings they do serve a full breakfast. So, in reality there is no excuse. I said cook the food in the restaurants kitchen, and put a few cans of sterno under a server and the foods can be kept hot. I believe that someone is well aware that the management of this hotel is seriously lacking in multiple areas, and they may be attempting to find some solutions, because the problems are very obvious. In the meantime, we the Ambassador Club members, have to suffer or stay at another hotel.

All eight of us had lunch at the Italian restaurant at the hotel, and the food was decent. Nothing special about the food, except there was a good variety of choices.

I sincerely hope that the management of this hotel will fully address all of the areas where this hotel is lacking, sooner rather than later. We plan to return to Yokohama next year, since our son will be getting married, but we will not be staying at the Intercontinental Yokohama Grand.

I had to delay my review of this hotel experience by several weeks, because of medical reasons.

Room Tip: Don't stay at this hotel, go to another hotel in the area.
  • Stayed: May 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank travelace71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at InterContinental Yokohama Grand, responded to this reviewResponded 1 August 2014

Dear travelace71,

Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details.

Thank you again for your comments, and continued loyalty as an IHG Rewards Club Ambassador member.

Sincerely,

Connie D
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014

Nothing says "Welcome to Japan" like a warm bottom! But the heated toilet seat isn't the only thing that this Intercont has going for it. It sits right on the waterfront of Yokohama Bay and many of the rooms have great views over the bay. The lobby is as grand as the name suggests, and the staff are very friendly and helpful.

The room we stayed in was large (though I think we got upgraded) and well appointed, and the bathroom was also large if a little dated.

The location is around 25 minutes from Haneda, but I guess you'd only come here if you were actually doing something in Yokohama so maybe that doesn't matter.

The hotel is very close to some good shopping malls and the underground, and breakfast is easy to come by if you prefer not to eat at the hotel. Starbucks is a 10 minutes walk away.

Room Tip: Rooms with a view over the bay are very nice. We were in 2110.
  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
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Thank Keith R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

IHG definitely got it right with this hotel!! By far exceeded our expectatons! Beautiful views, impeccable service and perfect location. Highly recommend for anyone traveling to the area. Very convenient to many attractions you will want to visit.

Room Tip: Definitely want to ask for a higher level room (we were on the 23rd floor), with a bay view!
  • Stayed: July 2014, travelled on business
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1  Thank Kristie923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Betautiful Hotel on the waterfront in downtown Yokohama. Easy to reach by subway..connected to queens shopping mall.
Our room was one of the smaller ones with great view of Yokohama waterfront and harbour bridge.
Outstanding service of staff. Great breakfast selection with European andJapanese cuisine BUT around $30 per person VERY expensive. The rooms are a bit old and look tired...spots on carpet flooring, AC not really very cold bathrooms ought to be updated considering the price you pay per night.
Otherwise ver pleasant!

Room Tip: Usage of pool extremely expensive because it does mot belong to hotel
  • Stayed: June 2014, travelled on business
    • Value
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3  Thank mannks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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