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Yokohama Bay Sheraton Hotel and Towers
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Reviews (999)
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All reviewstrain stationspg platinumwest exityokohama baytakashimaya department storecompass restaurantunderground mallnarita expressyodobashi cameraconvenient locationbreakfast buffet isexcellent locationdirect accesstop floorgreat shoppingclub floorbusiness trip
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Reviewed 8 May 2014

The fact that I forgot I stayed at his hotel sort of sums it up. We had a corner room which was average in size, bathroom was larger than the japanese average but very utilitarian The view was average but could see the bay bridge in the far distance. Don't get me wrong there was nothing wrong with the hotel it's clean, efficient, conviently located, staff helpfull etc. but there was nothing about the place that would make me want to come back. On the plus side they did let us check in early, it's next to the shops and a huge train station. It's a no nonsense business hotel though they charge for wifi

  • Stayed: April 2014, travelled with family
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Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded 11 May 2014

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future.
We look forward to welcoming you back again at Yokohama Bay Sheraton Hotel & Towers.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

Stayed in this Sheraton at early of April. Location is great, close to Metro station and few shopping malls. In room decor is a bit old fashion but cleanliness is satisfied. Varity of breakfast is limited and food quality is in average.

  • Stayed: April 2014, travelled with friends
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Thank Alison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded 27 April 2014

Thank you for reviewing our hotel. We are happy to hear that our guest rooms met your expectations during your stay. As you said, our location is in the heart of midtown. With many attractions in walking distance and transit lines close by, getting just about anywhere is easy and simply. We hope you will choose our property the next time you stay in Yokohama.

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Reviewed 18 April 2014

this was my first stay here, i usually stay at sheraton miyako, in tokyo. This place is much better. although its 20 minutes further on nex, the station is right beside the hotel, so the time including transfers is about the same. Lets face it nothing is close to narita. But this hotel is only 20 minutes from haneda. The furniture and drapes are a little dated but the beds and pillows were comfortable, there is a club lounge which is nice. Breakfast is very substantial and delicious. this is my new go to hotel in tokyo area.

  • Stayed: April 2014, travelled as a couple
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Thank curbarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded 21 April 2014

Thank you for being our Royal Member and your amazing review! We are thrilled that you enjoy staying with us so much.
Providing prompt and attentive service is a top priority so we couldn’t be happier that it was a highlight of your stay. We are delighted you enjoyed your guest room, the location and the breakfast buffet. It will be our pleasure to welcome you back soon!

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Reviewed 13 April 2014

Great service first of all! It's in a great location near the train station. There are list of shops around the station when you walk out of the hotel. You'll never go hungry or bored walking around. It's also cheaper to stay here instead of Tokyo and it's only 20 minutes away. The concierge even helped me with my luggage from the hotel to the train station without tipping. Tipping not permitted in Japan and can get them into trouble.

  • Stayed: March 2014, travelled on business
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1  Thank hrdabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded 16 April 2014

Thank you so much for taking the time to write this fantastic review. I agree our location is perfect with easy access to great shopping. Your kind words regarding the service of our concierge are greatly appreciated. It is so wonderful to hear that our concierge was able to make your stay more memorable. We look forward to sharing them with our team. We hope to hear for another stay in near future!

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Reviewed 11 April 2014

We spent a night here because it was our way to Kyoto. Checked in at 7pm. Check in was super fast. Went to concierge for recommendation to eat. She gave all the options within the hotel, It turned out that they all were booked, then she started talking to us rudely as if it was our fault. We left and made our own reservations. The room we got was tiny but clean.

  • Stayed: April 2014, travelled with family
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Thank mobashirm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this reviewResponded 16 April 2014

We sincerely thank you for choosing Yokohama Bay Sheraton Hotel & Towers for your stay in Japan and also thank you for taking the time to share your thoughts and experience. We have taken note of your valued comments, and we are sincerely regretful to note that you had a poor experience with our concierge whilst at our Hotel. We sincerely apologize about this and please be assured that we take all feedback very seriously. We hope you will come back here again in the future. We would appreciate another opportunity to be of service you. With kind regards.

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