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Hotel JAL City Kannai Yokohama
Ranked #9 of 113 Hotels / Ryokan in Yokohama
Certificate of Excellence
Vancouver Island, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good price...”
Reviewed 15 April 2014

Stayed here 2 nights in April. We had to ask people for a location, was a bit difficult to find. Room price was really cheap for 2 night, We paid about 13,000 yen for 2 nights. Room was really small but neat and clean. It had air cleaner? I wish there was coffee in the room! they only had green tea. Location was good just hard to find this hotel but really close to China town, about not even 5mins walk, convenience store is a minute away! We asked for direction to go somewhere and front desk printed out the map for us! One negative thing, domestic phone call wasn't free... but really good price and clean room.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huay0824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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854 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Pago Pgo
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 March 2014

This is our second visit and this time instead of two nights..we were here for nearly a week. I like the convenience of this location: Close to Nihondori station of the Tokyo Metro, walking distance to Motomachi and Chinatown, and the cruise ship terminal / pier.

The rooms are typically small in the Japanese manner, but well equipped, clean and quiet. The bathroom is a godsend after a long day around town and the tub is big enough for a westerner to get comfortable. Have I mentioned how CLEAN these rooms are?! The refrigerator is a nice amenity, as are the yukata robes to put on after a long soak.

The staff is very professional and helpful, although English isn't the native language...they do a fine job. Room rates are reasonable and I will stay here again!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2014 via mobile

Stayed here for two nights in late Feb. Found the rooms to be small but clean and functional. The service staff were polite and helpful. They kindly allowed us to check in earlier than usual because we got in quite early to Yokohama. Its also conveniently located near Minatomirai subway station which takes you to the main vein of the city, and walking distance to the seaside and Chinatown so its easy to find food even late at night. My only complaint is it would have been nice if there was free wi-fi in the rooms. A small thing but could go a long way to making customers happy.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank Seto88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bugis, Singapore
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 February 2014

The room was clean and quite functional, not to small for a room in Japan too.
However, the service standard is quite erratic. It seems like you can get good service only if you are lucky with whoever you get at random. Some of them were good, a couple were downright rude.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AdelineWWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose del Cabo, Mexico
Level Contributor
167 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 February 2014

I spent my birthday at this hotel. the hotel is great. great service, nice rooms. really clean and great location if you are in yokohama becasue it is really close to a subway station but NO WI FI in the rooms???
I do not understand this at all. How hard can it be to add this small detail to this great experience! I really recommend this hotel but just consider the wi fi...

Room Tip: ask for a room with free wi fi
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorenia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ogmore-by-Sea, United Kingdom
Level Contributor
292 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
Reviewed 26 January 2014

5 minutes' walk from Chinatown, the train station and the port, the JAL is a compact contemporary hotel which is great for a short stay in Yokohama. The room was small but very comfortable, great bed and linen, quiet and had a pretty en-suite with excellent power-shower and was well equipped with toiletries. We didn't eat at the hotel as there are plenty of restaurants right on your doorstep. It's also convenient to catch a metro train to the large malls offering ample food and shopping. It was clean, bright and we experienced good service.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank AllisonTuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 December 2013

This review is for Hotel JAL Kannai's front desk customer service instead of hotel itself. My sister and I stayed at this hotel on Dec 7 & 8 for 2 nights. When we brought in our luggage on Dec 7 for luggage storage early that afternoon, the female staff that helped us was warm and polite. However, things turned 360 degrees when we checked in later that night.

There were two male staff on duty at the front desk when we checked in around 9-10pm. The gentleman (who speaks good English) that did the check-in for us was not polite and rather rude. There was no smile, no greeting (as it is an extremely common and important gesture to greet and say "welcome" to any incoming customers) and no "Thank You" when handing over our room card. And I was the one said "Thank You" when I took the room card from him. When entering the elevator, I asked my sister, "What the heck is his problem? And what's up with his bad attitude?" Maybe he was having a bad day, but it is extremely unprofessional and I think he needs to be re-trained for customer service.

The next morning when we went downstairs because want to ask for restaurant suggestion, we saw him checking out guests with proper greeting and attitude. Unfortunately, the female staff was not very fluent in English and asked us to speak to the rude gentlemen from last night (because he is better in English). My sister and I politely refused and left the hotel because we did not want to speak to him.

The hotel itself is ok and the location is good (it is the reason why we booked this hotel), our double moderate room was small compared to other hotels we stayed. We have stayed from budget to luxury hotels (Best Western to Park Hyatt Tokyo) during our 20 days Japan trip, the customer service we received at Hotel JAL Kannai was by far the worst and we will definitely not return in the future and will advice our friends & family to stay away from this hotel as there are plenty of other hotels in the area.

Stayed December 2013, travelled with family
Helpful?
4 Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel JAL City Kannai Yokohama

Property: Hotel JAL City Kannai Yokohama
Address: 72 Yamashitacho Naka-ku, Yokohama 231-0023, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama > Gu , Kannai
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#7 Business Hotel in Yokohama
#8 Romantic Hotel in Yokohama
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel JAL City Kannai Yokohama 3*
Number of rooms: 170
Reservation Options:
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Also Known As:
Jal City Kannai Hotel Yokohama

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