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“Very Nice Family Hotel”

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Hotel Natural Garden Nikko
Ranked #38 of 159 Hotels / Ryokan in Nikko
Reviewed 11 August 2013

Me and my family stayed at the hotel in the beginning of Aug. 2013. A very nice family owned hotel. the stuff / family are very helpful and nice. the rooms are a little old but very clean. The location is good, in the middle of Nikko and close to the historic Toshugu Shrine, and other attractions. The Hotel has a nice public bath. Good Value.

  • Stayed: August 2013, travelled with family
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1  Thank Shai V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 March 2012

We stayed here for one night while visiting Nikko. (Mum and two daughters.) We picked it for the very reasonable price, when compared to other places in the area, and the fact that three of us could share a triple room. What a great choice! For starters, the location is good, in the middle of Nikko and close to the historic Toshugu Shrine, and other attractions. Our room was spacious, even with the extra bed in there, and the beds comfortable and a large bathroom (for a Japanese hotel). Everything was clean and well kept up. The check-in was smooth, and while there is no elevator (only three floors), the hotel staff member carried our suitcase up to our room. I speak Japanese, so didn't need to use English with them, but I saw a European couple check in after us, and a female staff member came to the reception desk and spoke very good English with them. The staff were helpful with info. on tourist attractions and maps, etc. You can choose from various plans, including meals or without. We just got breakfast included and it was fine. It seems you can choose Western or Japanese; we chose Western. Drinks (juices, milk, tea and coffee), soups, bread (sliced white bread only; there is a toaster) and rice (with various accompaniments) are self-serve and you can take as much as you want. The rest is served to you. The Western-style included a salad, a hot plate with scrambled egg, bacon and potato wedges, and a small dish of fruit. (I am vegetarian and called ahead and asked for no meat, as I expected bacon or sausage with breakfast. They gave me salmon with my eggs. Unfortunately, I don't eat fish either, but full marks for trying. My kids ate the salmon.) The ofuro area (Japanese bath) was fairly small but very nice, and includes both indoor and outdoor baths. The ladies' side has a great selection of different shampoos and skin care items free for guests to use, which added a nice touch to the experience. (Most hotels we've stayed at have the standard economy shampoo and body soap only.) An excellent touch was the free Wifi available in the spacious lobby. While this might not be surprising in overseas hotels, many smaller Japanese hotels/ryokan in the established tourist areas don't offer it yet. There was also a library of manga and other books free for guest use, which the kids loved, although there was not much in English other than tourist info. Free coffee is also on tap in the lobby, as well as full coffee and tea making facilities in the room. All-in-all a wonderful stay, and I would not hesitate to come back or recommend the hotel to friends. (Tip: There is a cheaper rate for kids under 13, available in three age brackets: Under 6, 6 to 9 and 9 to 12. My 5th grader got a discount, and the only difference in service for her was slightly less eggs and bacon at breakfast!)

Room Tip: Some of the rooms face the road and another reviewer had said it was quite noisy. Even though I am a...
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  • Stayed: March 2012, travelled with family
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1  Thank Louichan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2010

We stayed here for 3 nights and enjoyed our stay. The hotel is located at bus stop 12, a short ride from the Tobu train station. We were using the all-Nikko pass and this location was very convenient to busses covering the area. The food is European--5 course dinners. We enjoyed discovering each new course. At breakfast there is also the choice of a Japanese breakfast buffet, but we stuck with the bacon, eggs and potatoes.
The Japanese bath was very nice, but, as other reviews have said, the outside bath is very small. I was the only one using it, so it was great, but if the hotel is busy, it could be less pleasant. The room overlooked a main road, but traffic was light at night and didn't bother us.
The staff is friendly, but their English is limited. They did give us an English map of the area and a bus schedule for stop 12. We would stay again.

  • Stayed: April 2010, travelled as a couple
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5  Thank LOWVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2009

We spent 3 nights in the hotel, which had seen its best times years ago. The staff was very friendly. The rooms are very old fashioned western syle. The problem is, that the kitchen tries to cook western style. The salat, fish and dessert is quite good, main dish (meat) and soup has a poor quality. At three evenings we got 3 times crop sout, and the same accompaniments (potato in aluminium foil & piece of a corncob). Beef was extremely fatty, hard to eat.
They have an inside and outside hot bath (i dont know if its really an onsen) but the water seems to be clorinated. But its ok.

  • Stayed: October 2009, travelled as a couple
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2  Thank SvenB67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2009

this hotel looks vaguely bavarian from the outside but inside it's mostly Japanese. Not a modern hotel but the rooms were adequate. The surprise was in the 5 course dinner we had which was included in the price! Every course was beautifully presented and cooked to perfection. Entree, soup, fish, steak, fruit. It was 5 star! Another surprise - massage chair, footstool, cushion in the lobby. Really nice after sleeping on floors in Japan

  • Stayed: May 2009, travelled as a couple
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1  Thank Jessie6mae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2008

The name of this place is very misleading, to put it mildly. There are three shrubs in front of the hotel and a tree in the back. But the hotel is located on a busy road leading out west of Nikko. If you have a roadside room you will not be able to sleep.

The hotel must have been built in the late 70s and was obviously never renovated nor redecorated since. In our room there were stains on carpets and curtains, the veneer on the furniture was cracked or scratched, the sofa had its filling spilling over several holes and torn edges. The bedside reading lamp did not work.
The dining room is probably one of the saddest and depressing places I have ever sat in. Out of compassion for the staff I will not describe the food.

The true scandal however is that this place charges 20.000 yen per person per night. For that money one can find excellent alternatives in the area, IF YOU PLAN AHEAD.

Our loyalty to Japan as a tourist destination is undiminished and we have been going there annually for twelve years now and never did we stay in such a dishonest and terrible place.

  • Stayed: November 2008, travelled with family
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4  Thank hblnk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2008

I was having trouble finding a vacancy in Nikko at the more popular hotels and those reviewed by Trip Advisor so I booked this through Japan Hotels Online. The hotel is on the mainroad out of Nikko towards Lake Chuzenji. Our room (with balcony) on the second floor facing the street was noisy because of the traffic on this road. The room was clean but the furnishings were very basic. The sofa had a water stain and the armchair was very worn. The halls had a strong smell of cigarette smoke and the room did a little too.The man at the front desk spoke enough English to be helpful. There is a hot spring (onsen) at the hotel, both indoor and outdoor, separate for men and women. A bus stop is conveniently located just outside the hotel and a rather large grocery store just 10 minutes walk up the road. The shrine area is about 20 minutes down the road but also served by the bus. We ate dinner at the hotel one night and found the food to be outstanding. Breakfast was ample and not buffet style; eggs and meat, soup, salad, fruit, juice, coffee and bread. What we found odd for the resort town of Nikko was that most restaurants in town closed before 6 PM leaving few options for dinner. We were told most people eat at their hotel, is this a 'chicken or egg' issue? If restaurants were available, people would not have to eat at their hotel.

  • Stayed: April 2008, travelled as a couple
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2  Thank climber_in_CH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Natural Garden Nikko

Address: 1825-3 Hanaishicho, Nikko 321-1435, Tochigi Prefecture
Region: Japan > Kanto > Tochigi Prefecture > Nikko > Nikko Onsen
Amenities:
Restaurant
Hotel Style:
Ranked #38 of 159 Hotels / Ryokan in Nikko
Price Range: £48 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Natural Garden Nikko 3*
Number of rooms: 35
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