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Kritsana P
Rayong, Thailand

Peaceful and great value

4.0 of 5 bubblesReviewed 6 Jul 2014
This hotel is not located in Nikko city. It's located in the Kinugawa onsen town that away from Nikko around 30 minutes by train.
The hotel is just 5 minutes walk from Kinugawa onsen station.

Lovely staff, wonderful onsen. Traditional Japanese room and adorable yukata made you feel very much in a typical Japanese ryokan despite the modern building.

The breakfast and dinner have to book in advance. You cannot decide after check-in.
So, we don't have the experience of the food of this hotel.
Date of stay: June 2014
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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    Reviews (53)
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    11 - 16 of 53 reviews
    Reviewed 27 August 2012

    I had booked a 2nights stay at this hotel based on the reviews, however, it was a shockingly bad experience. My wife is japanese, and i have stayed at many hotels, ryokans in japan. This rates as one of the worst. This hotel had rave reviews, and a seemingly long history, but that is where it ends.

    1) Check-in took a long time as there were many tour groups checking in. Apparently it is a popular hotel for tour groups. Hence, if you are looking for a quiet relaxing stay at a hotel. This is not it !

    2) After i went to the room, the usual japanese hospitality of serving you tea whilst explaining the amenities of the hotel was carried out. The chair i sat on "zaisu" broke when i leaned back on it. What was going on ? Everything in the room was old and dated, and hinted of an old smell.

    3) The bath in the room was another horror story. I was told that it would take some time for the hot water to come because the hotel was old....but after 2hrs of leaving the tap running...nothing came out but cold water.

    4) Dinner - The food was cold and nothing fanciful. The worst thing is that they served you dinner in this big assembly hall. Makes you feel like you are eating in a school canteen. Me and my wife just left halfway through the meal.

    5) Onzen - From the photos, i was expecting a nice onsen bath. But, like a i mentioned before...this hotel catered for tour groups...and the bath was packed...and dirty. My wife complained that there were those muscle sticky patches littered in the bath. How bad can it get ?

    So, all in all, it was a terrible experience. We complained to the manager and managed to cancel the next night at the hotel and got a partial refund.

    I would not recommend this hotel to anyone. There are many other better choices around.

    I hope this helps!

    Date of stay: October 2011
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    11  Thank Money54321
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 April 2024 via mobile
    Google Translation

    Date of stay: April 2024
    Trip type: Travelled as a couple
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 17 January 2020
    Google Translation

    Date of stay: September 2019
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 2 January 2020
    Google Translation

    Date of stay: February 2019
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 20 December 2019
    Google Translation

    Date of stay: December 2019
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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