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“First class facilities and service”

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Kanaya Hotel Kinugawa
Ranked #5 of 150 Hotels / Ryokan in Nikko
Certificate of Excellence
Bangkok, Thailand
Level 4 Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“First class facilities and service”
Reviewed 26 October 2013

My husband, our five-year old son and I stayed at Ryokan Kanaya for one night in October. The hotel facilities were first class. The lobby was beautiful. We had a western room with two beds. It came with a spacious tatami living room and a futon was laid out for us at night. So each of us had our owned bed. The bathroom was very nice and comfortable. Everything was super clean. The room overlooked the river and beautiful scenery.

It was our first onsen experience. And we all had a great time. The onsen was very beautiful, clean and relaxing with great views. Even our five-year old boy enjoyed it.

The problem we had though was the meal. It was pouring on the day we arrived. We did not have a car and did not want to wander out to eat. However, we were told that lunch must be ordered four days in advance (!!) and dinner was fully booked. Maybe it was the ryokan practice that we were not aware of. Luckily, there was one wonderful staff who speaks English very well and she was able to point us to a noodle shop nearby for lunch and booked a restaurant which was 10 minutes away by car for dinner. She even arranged a hotel car to drop us off and pick us up from the restaurant free of charge. I consider this a first class service. Luckily, we booked a room with breakfast and it was served beautifully.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kritima P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Bellaire, Texas
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 September 2013

Just got back last night from a FAB 2 days trip staying at this ONSEN resort by the Kinugawa river!
2 to 3 hours train (Limited express) from Tokyo!
Less than 5 minutes walk from the train statimodernize resort!
This modern Japanese luxury ryokan offers 2 types of room, western bed or tatami room!
We had 1 western style room and 1 Japanese tatami room with private ONSEN bath!
Amazing view to the Kinugawa river and rich deep green mountain surrounding!
Both days we had in room dining (breakfast an dinner)! Every single meal was prepared with perfection! Exquisite food! Stunning presentation! Beautiful and special dinnerware! Perfect variety!
Love the private ONSEN bath in room as well as the 2 public baths (1 white stone and 1 ancient cedar)!
Love the top professional attentive customer service!

Room Tip: "Rooms with private ONSEN bath"
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbachN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level 6 Contributor
89 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 30 July 2013

As I was driving into the hotel after heavy rain getting off the ramp from the Nikko express way, I was a bit disappointed by the exterior of the hotel. It looked somewhat old and outdated.
Getting closer to the entrance, two people greeted our car with nice smile, and that's when it started raining again. Look at the entrance door! Wow, we could immediately tell the the ryokan was fully renovated inside. John Kanaya did the job! Don't be fooled by the exterior of the hotel. Interior is fully renovated and I believe was done in 2012, so it's fairly recent.

As for dinner, it was simply fabulous. The course comes with in a fusion Japanese kaiseki style with some starters, sashimi and my favorite beef as well.

I had a Japanese style breakfast whereas my girlfriend has Western style. Some might argue that Japanese breakfast comes with more volume compared to the Western style.

Other than that, I would highly recommend this hotel if you're visiting Kinugawa/Nikko area for some rafting as well as sightseeing!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank teddybear1216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kanaya Hotel Kinugawa

Property: Kanaya Hotel Kinugawa
Address: 1394 Kinugawa Onsen Ohara, Nikko 321-2522, Tochigi Prefecture
Region: Japan > Kanto > Tochigi Prefecture > Nikko > Kinugawa Onsen
Amenities:
Free Parking
Hotel Style:
#1 Family Hotel in Nikko
#2 Onsen Hotel in Nikko
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Kanaya Hotel Kinugawa 3.5*
Number of rooms: 39
Reservation Options:
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Also Known As:
Ryokan Kanaya Hotel Nikko

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