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ANA Crowne Plaza Fukuoka
Ranked #13 of 188 Hotels / Ryokan in Fukuoka
Certificate of Excellence
Reviewed 7 July 2012

Spent a total of 7 nights in ANA during this 2 weeks Kyushu trip.
Good location, reasonable rate. Room was comfortable and modern.
The hotel advocated quality sleep and offering pillow varieties, low-caffeine tea bags for day or night use, bath salt and my favourite eye-warmer which I looked forward to after a long day. Staff could bring in an aroma stone of your choice to suffuse your room with nice scent.
Fortunately, the hotel had English-speaking staff who offered great assistance during our stay. Wi-fi available at lobby only, it would be great if the service could extend to rooms to avoid congestion at lobby’s sofa at evening.

While the toilet system was well designed and as functional as usual in Japan, the flushing sound generated from neighboring room could wake you up in the middle of the night and early morning. This was unpleasant and might have been exaggerated by the room design where the beds were just head to head between rooms, and the toilet was quite near the bed. As the hotel was thoughtful enough to advocate quality sleep, enhancement in sound proof was definitely a room for improvement.

The hotel would be our preference if we visit Fukuoka again.
Taxi to international airport was only 1500 yen.

  • Stayed: June 2012, travelled as a couple
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3  Thank GGHolliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 - 179 of 837 reviews

Reviewed 8 June 2012

We stayed there 2 nights this past week (June 2012) after having spent the previous week in outer Oita prefecture staying at hot spring spas and sleeping on futons. We chose this hotel due to the close location to Hakata station since we were arriving by the Sonic train and carrying (too much) luggage and also for the recognizable name of a normally reliable hotel chain. The walking time to the hotel is around 15-20 minutes from the station - inclusive of the time you leave the train, get up to the street level, find an exit, cross the street and get to the hotel. I'm not sure how another reviewer came up with a 3 minute walk, unless they ran the distance (likely a "plug" review). Anyway, when we arrived at the Crowne Plaza it was all positive. We were nicely greeted and efficiently checked in and a porter brought our bags to our room and placed them inside. We had a room with 2 single beds that were very comfortable - especially since we had spent the previous week on futons, the pillows were great and the room had black-out curtains and a quiet air conditioner. The room was a little small but a decent deal @ 13,000 yen for 2 without breakfast and it was very clean. The bathroom was nicely done and of a decent size with the usual soaps and disposable grade toiletries. There is a small fridge however it is crammed with items for sale so we just emptied it out to make room for our stuff.

The green-line bus runs in front of the hotel and for 700 yen you can ride all day and this bus loops around the popular tourist areas. There are small izakaya's (eateries) all around the side streets near the hotel, with decent prices (most don't open till 5 pm however) and a laundry 3 blocks away (stop at the 7-11 to buy soap first). There is no airport shuttle and the taxi costs around 1500 yen one-way.

  • Stayed: June 2012, travelled as a couple
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Thank justvisiting_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

It is very close to hakata station and has clean rooms. Staffs are very mind and smile all the time.

Bathroom is the same as typical japanese business hotels but clean.(may be it is renewed recently)

I really recommand to stay this hotel for business plus if you are Priority club member, check out time will be 2:00pm.
Even if you do not have! Do not worry, you just register at the hotel then you get the advantage!

  • Stayed: February 2012
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1  Thank Jawun-tj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2012

Located very close (3min walk) to central train station (Hakata station) and very good shopping mall (Hakata mall) located in same building. Rooms are spacious (for Japanese standards!). , clean and well equipped with amenities. Check-in staff efficient and helpfull. Good food in hotel restaurant, good selection of wines but high prices, which is not unusual in Japan. Beware no WIFI but cable connection for internet. Use the hotel lobby for Wifi and get it for free!

Room Tip: Higher = better.
  • Stayed: January 2012, travelled on business
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1  Thank Chris3436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2011

There are very many things I like about Japan but the hotels are not among them (I mean Western style hotels, not ryokan). Japanese hotels are typically drab and overpriced places where you must go to sleep but where you don't want to linger any longer than the strictly necessary. And there are extra-charges for all the things that are taken for granted in hotels anywhere else in the world - e.g. for accessing the swimming pool. Even international hotel chains, of which there are not many in the country, adhere to this silly business model in their Japanese properties.
Having travelled in Japan several times, I consequently don't recall any Japanese hotel where I would like to return.

The ANA Crowne Plaza doesn't break from this mould. For 14 875 JPY per night I was given a tiny and depressing room with a small bed and a micro bathroom. The view was the back wall of another building standing just a few metres away from my window. The room rate didn't include breakfast, didn't include access to the swimming pool, didn't include access to the gym and didn't include access to the sauna.
The restaurants and bars in the hotel are overpriced and serve with parsimony. For example, a poor expresso in the lobby cost 800 JPY; one tea in the coffee shop was one cup half full, without accompanying tea bowl or refilling; the (average) breakfast buffet cost 2 500 JPY and there was an extra-charge for the fresh orange juice.

Fortunately there are a few convenience stores in the area, inclusive of a 7 Eleven inside Hakata station.

The reviewers that gave high ratings to this hotel don't seem to live in the same world as I do. If you like the good things in life do try to find something else.
You've been warned!

  • Stayed: October 2011, travelled solo
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1  Thank Goncalo2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at ANA Crowne Plaza Fukuoka, responded to this reviewResponded 7 October 2011

Dear Goncalo2008,

Thank you for your honest review of your stay. I am sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. We strive to provide the best guest experience possible, and will use some of the feedback you’ve provided to further improve our service. I hope you will consider us again when in Hakata. Thank you again.

Sincerely,
Brenda J.
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2011

Being close to the JR Hakata Station, it was a breeze arriving from the airport. The hotel is 2 stops from the domestic air terminal by metro. There is no metro access in the international terminal so one has to take the free shuttle bus to the domestic terminal first. It was a 3-minute walk from Hakata Station to the hotel and it is easy to find. I would not recommend asking the local people for direction because English is close to useless in this part of the world. Having a map on hand is essential.
The staff were very friendly and courteous. They warmly welcomed me and helped me check in the room in less than 3 minutes. A staff member escorted me to my room and showed me the room features. Two tricks need mentioning here. First, there is no card slot to insert the room key card on the room door because you only need to touch your room key card with the sensor. Second, you need to activate the LAN internet on your TV every time before you use the internet. The trick is easy but you really need to repeat it every time. No wifi internet is available in the rooms.
I stayed in one of the club rooms. The size is very big in Japanese standard. The room was clean. The bathroom was spotless. Shower and bathtub were separate. The famous (or infamous) Japanese toilet-bidet system is not a surprise and it comes with remote control! This means you do not need to touch the toilet at all, even the lid will prop up for you automatically by sensing your coming close. The only complaint is the bed mattress being too hard like a board. My speculation is that Japanese people traditionally sleep on the floor so they might prefer hard, rigid mattresses to their liking.
Lots of wonderful shops and nice restaurants could be found in the gigantic Hakata Station Shopping Complex within walking distance. There were more than enough shops and restaurants to spend a week! A bus stop is next to the hotel within 60 metres. Route 100 will take you to Tenjin district or the Canal City for even more shopping and restaurants!
I am sure I will stay at this hotel if I am visiting Fukuoka again!

  • Stayed: September 2011, travelled solo
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1  Thank livetutravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2011

We stayed there two nights in early May over the holiday period.

The hotel is only 5 minutes from the Hakata station which links both to the bullet trains and airport. There is also a large new shopping center in the station.

Our room was pretty decent size and had the expected comforts. It was very clean. Our rate included breakfast and it was a very good spread including egg station and noodle corner etc. Service and coffee refills was also prompt although the hotel was very busy.

Nothing to point a finger at really at this good business class hotel.

Fukuoka is very walkable and to walk down to the old area with the famous food stalls and ramen shops was less than 20 minutes. We also went down to Fukuoka Dome to see a local baseball match which was easily accessible by bus from in front of the station.

  • Stayed: May 2011, travelled with family
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1  Thank papasantky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ANA Crowne Plaza Fukuoka

Address: 3-3-3 Hakata-Ekimae, Hakata-ku, Fukuoka 812-0011, Fukuoka Prefecture
Phone Number:
Region: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Fukuoka
#11 Business Hotel in Fukuoka
#11 Family Hotel in Fukuoka
Price Range: £88 - £335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Fukuoka 4*
Number of rooms: 319
Official Description (provided by the hotel):
ANA HOTEL HAKATA made a brand new start as ANA CROWNE PLAZA FUKUOKA on 4th December 2008.The modernistic ANA CROWNE PLAZA FUKUOKA sits dignified in the city of Fukuoka, the political and cultural centre of Kyushu. Much like its surroundings, the hotel has a cosmopolitan outlook complemented by hospitality that is a reflection of the warmth and friendliness of the country s people. ... more   less 
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Also Known As:
Ana Crowne Plaza Hakata Hotel Fukuoka
Ana Hotel Fukuoka
Crowne Plaza Fukuoka

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