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Mitsui Garden Hotel Kumamoto
Ranked #5 of 93 Hotels / Ryokan in Kumamoto
france
Level 4 Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
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Reviewed 15 March 2014 via mobile

Stayed 3 nights. Room was ok, if not memorable. Comfy bed, quiet. Breakfast was adequate, but if you are looking for western food then choice is limited. Very little English spoken by front staff, hotel caters for mainly Japanese clients. This is not a criticism, I am just pointing it out.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank catllar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル熊本, 支配人 at Mitsui Garden Hotel Kumamoto, responded to this review, 9 July 2017

Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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286 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Polish first
  • Spanish first
  • Any
English first
Hong Kong, China
Level 5 Contributor
57 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 3 August 2013

Kumamoto is strange in Japan in a sense that its central (JR) train station isn't located at a crowded area (or vice versa). While there are few hotels next to the station, there are more choices in the central shopping area such as this one. Mitsui looks a bit aged in the lobby, but quite modern in rooms. We chose it simply because they had a themed room for Kumamon (see my pics), a famous mascot from Kumamoto which you couldn't have not seen it while staying in Kyushu. (BTW it's only available for Internet booking if you choose the Japanese language).

The semi-double room only served a small 4" bed, yet it's very comfortable with the a gel-packed pillow (I saw in the room booklet that you could even buy them if you wanted to bring it home). The room wasn't big but it sufficed. I saw that you might borrow a wireless router for free in the lobby.

Lobby staff while helpful speaks little English, though we still manage to ask them to help us make a few phone calls to local companies for reservation changes. The hotel is about 3 blocks from the nearest tram stop and the local walking streets with plentiful restaurants, drug stores, shops etc. A department store is 4 blocks away. Kumamoto castle would need further walk (or 2 tram stations). It's not the closest one could imagine, but I found this short walk everyday comfortable esp. after a heavy meal.

In case you rent a car to drive around, there is actually parking (unlike what earlier commenter said) but only holds 30 spaces. Alternatively there are time-based car parks behind the hotel that might be even cheaper.

Overall I found the hotel enjoyable to stay, though if I were to stay again, I might find one closer to the Kumamoto Castle so I could make a good walk to there in the morning.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikkol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル熊本, 支配人 at Mitsui Garden Hotel Kumamoto, responded to this review, 9 July 2017

Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northborough, Massachusetts
Level 6 Contributor
522 reviews
182 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
Reviewed 30 May 2013

Good location with lots of restaurants nearby.

Very nice room with comfortable beds, adequate sized room compared to other hotels we have stayed at in Japan. Window opens for ventilation.

Good buffet breakfast.

Would stay here again!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonSkier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル熊本, 支配人 at Mitsui Garden Hotel Kumamoto, responded to this review, 9 July 2017

Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 6 Contributor
224 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 3 May 2011

Very centrally located within 15 or 20 minutes on foot from famous Kumamoto Castle and only about 5 minutes from the lush green banks of the Shirakawa River. Modern, clean, well-designed; efficient, friendly and gracious staff. Pleasant breakfast restaurant.
My room was small (as generally in Japan) but everything I needed was efficiently placed. Excellent and quick broadband internet. The room was kept very clean and the bathroom spic and span; even a needle I'd inadvertently dropped when replacing a button, the cleaner had put neatly on a piece of paper on the desk.
As for the price: quite right and reasonable.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stoic1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル熊本, 支配人 at Mitsui Garden Hotel Kumamoto, responded to this review, 9 July 2017

Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo
Level 5 Contributor
77 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 22 April 2010

Pros:
- Very clean
- Comfortable rooms, not very spacious but with all comforts
- Decent position
- Excellent western+japanese breakfast buffet

Contra:
- No car parking
- Breakfast fee is separate

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank psychoactive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
三井ガーデンホテル熊本, 支配人 at Mitsui Garden Hotel Kumamoto, responded to this review, 9 July 2017
Dear Sir / Madam,

Thank you for staying with us and for your kind review and recommendation.
We are delighted to note that you had a pleasant experience on that your stay with us:
and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.
Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us.

Mitsui Garden Hotel Kumamoto
Front Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mitsui Garden Hotel Kumamoto

Property: Mitsui Garden Hotel Kumamoto
Address: 1-20 Koyaimamachi, Kumamoto 860-0012, Kumamoto Prefecture
Region: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto
Amenities:
Business Centre with Internet Access Restaurant
Hotel Style:
Ranked #5 of 93 Hotels / Ryokan in Kumamoto
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mitsui Garden Hotel Kumamoto 3*
Number of rooms: 225
Reservation Options:
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