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“Room is a bit small but service and environment are excellent”

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DoubleTree by Hilton Hotel Naha
Ranked #9 of 110 Hotels / Ryokan in Naha
Certificate of Excellence
Hong Kong
1 review
“Room is a bit small but service and environment are excellent”
Reviewed 16 April 2014

THe hotel located right beside the Monorail station旭橋 and we took less than 3 mins to return 'home'. Lift is availble at the bridge which is connected from the station and the pathway outside the hotel (Great!) We are much appreciated that our room was upgraded from semi-double to twin-bed so that my friend and I could enjoy good sleep during the stay. When I had problem to access the wifi, the reception staff was so kind that she came to my room within 3 mins to solve the problem. The hotel staffs could be well communicated with English and we were enjoy very good service which should be ranked at above-average standard quality in my experience. I also want to mention that the shower which was set at 40C is excellent! (I used to takes some time to adjust between hot/cold water at hotel bathroom) And the water temperature is absolutely stable and just fit! I'd like to express my sincere thankfulness for your help and I did enjoy stay at your hotel!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ha Sum C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 21 April 2014
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback on Tripadvisor.
It is our greatest pleasure to know that you have enjoyed your stay.
We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,115 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Bangkok, Thailand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2014

This hotel really made our stay in Naha an enjoyable one. The hotel is located a minute walk from the main restaurant/bar/shopping street in Naha. It is a safe city to walk around. Even in the immediate vicinity of the hotel there are a number of restaurants. We stayed in the King Bed room and it was very comfortable. The room was clean and well looked after. The room came with free internet that was quick and stable. The only minor negative was the cost and choice of the breakfast. It was not what you'd expect of an international hotel chain. Although the serving staff were very nice and helpful. There were not many options.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 21 April 2014
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback on Tripadvisor.
We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.
I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shanghai, China
1 review
Reviewed 9 April 2014

very good location, very near the monorail station, walking distance to shopping area, breakfast is ok. clean room and speedy internet. also the price is acceptable. welcome cookie is very nice. we all like this hotel.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Double Tree by Hilton Naha at DoubleTree by Hilton Hotel Naha, responded to this review, 14 April 2014
Thank you very much for staying at DoubleTree by Hilton Naha and for spending your time sharing your experience with other travelers.
We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.
I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level 6 Contributor
124 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 9 April 2014

Two things on the negative side:
- Although room looks clean, but there was unpleasant smell from the bath room (the toilet?) during all 5 nights we stayed there. This is unacceptable for Hilton standard.
- The restaurant was under-staffed at breakfast time. 20 dirty tables tried to be cleaned by one staff only. So it end up that the waiting line outside the restaurant was long and if you got the table, it is surrounded by many many dirty plates. Not a happy view to start your day.

Positive:
- Nice location. Walking distant from the famous kokusaidori shopping street.
- Front desk was helpful. On the day I should be check-out, a change of plan, we ended up deciding 2 days extension in the same room, it was hassle-free (though price increased a bit).
- Breakfast selection was adequate.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 17 April 2014
First of all, we would like to show our sincere appreciation for staying with us, and we thank you very much for your kindest comments regarding the location, front desk staffs, and adequacy of breakfast.
We even appreciate your negative comments about our breakfast services, since this will be our recognition to the first step of recovery.
Your comments are already shared amongst the staffs and the management of related department, and we are currently working on it to make our breakfast a better one.
With our effort to make it right, we truly hope that you could consider to stay with us again to experience the true hospitality of DoubleTree by Hilton Naha. We look forward to welcoming you back.
Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level 5 Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 April 2014

We stayed 2 nights here, and were very happy with the location, service and room. We had a triple room for 2 adults and 1 child, it was a generous size room for what we needed with three King singles. Room was very clean, quiet and good drapes for a great rest without light coming in too early. No water in the room, however you can get water at vending machines and there is a Lawson store across the road from the hotel near the train station. Only a 10min walk to the main tourist St. Breakfast was the general selection buffet, with Japanese and western selection, all of good quality. Check in and check out was easy, and staff were all very friendly with good English. We would return here again if in Naha.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alyson H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 14 April 2014
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to give us your thoughts.
We highly appreciate your comments about our convenient location, which is near the bus terminal, and the monorail station.
Also thank you for pointing out team members, I will make sure that I share your kind comments with them.
Guests comments are always a great way to improve and reward our team and services.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
1 review
Reviewed 31 March 2014

I booked this hotel when 50% off. a cheap price with 5 stars service. Very good experience in this hotel, a warm cookies as a welcome gift for us . I felt suprise and warm. This cookies taste good. well location and service.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 4 April 2014
Thank you very much for staying at DoubleTree by Hilton Naha and for spending your time sharing your experience with other travelers.
I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.
We here at the DoubleTree by Hilton Naha looks forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NAHA, Japan
1 review
Reviewed 31 March 2014

Near monorail Asahibashi station and bus terminal, very convenient for traveler without renting cars. Hotel is cozy and great. Traveler can have Okinawa traditional food at breakfast. Worthy to recommend.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tsaifei Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Naoki Oto - General Manager at DoubleTree by Hilton Hotel Naha, responded to this review, 4 April 2014
Thank you very much for staying with us at the DoubleTree by Hilton Naha, and thank you very much for taking your valuable time to provide your feedback on Tripadvisor.
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our staff and our convenient location.
This will be shared amongst all the management and the staff.
Thank you once again, and we look forward to welcoming you again to the DoubleTree by Hilton Naha in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Naha

Property: DoubleTree by Hilton Hotel Naha
Address: 3-15 Higashimachi, Naha 900-0034, Okinawa Prefecture (Formerly Hotel Solvita Premier Asahibashi)
Phone Number:
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Naha
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#4 Luxury Hotel in Naha
#8 Romantic Hotel in Naha
#10 Family Hotel in Naha
#11 Business Hotel in Naha
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel Naha 4*
Number of rooms: 228
Official Description (provided by the hotel):
DoubleTree by Hilton Naha is centrally located in Naha along Route 58, approximately10 minutes from Naha Airport by car or monorail. Nearby are many corporate offices such as the Okinawa Convention Bureau, Ryukyu Bank and Okinawa TV Broadcasting. Our full-service hotel in Naha is also convenient to historic attractions such as Shuri Castle, the Okinawa Peace Memorial and Okinawa Prefectural Museum. Walk 10 minutes to Kokusai-dori, the city center with numerous shops and restaurants. ... more   less 
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Also Known As:
Solvita Premier Asahibashi Naha
DoubleTree By Hilton Hotel Naha Okinawa Prefecture

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