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“Bad experience right at Reservation time” 2 of 5 bubbles
Review of Okinawa NaHaNa Hotel & Spa

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Okinawa NaHaNa Hotel & Spa
Ranked #26 of 110 Hotels / Ryokan in Naha
Seattle, Washington
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Bad experience right at Reservation time”
2 of 5 bubbles Reviewed 10 August 2013

I went to Expedia to find a hotel for Naha... searched, and NaHaNa came up at USD$60 a night... wanted to book it... and when I was ready to confirm, I got the: "We hate it when this happens... The price of your trip has changed from $59.84 to $69.12 avg. per night. Rates can change frequently. Book now to lock in this price"... I said, wow, so ran the search again... it came again at $60... tried to book, and again the above... and again... and again... and again... It really upsets me when this happens... this reservation was for 8-24th to 8-28th... Thanks.

Stayed August 2013, travelled solo
Helpful?
Thank Sergio1970s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
    72
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    68
    12
    8
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Basel, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 July 2013

I enjoyed my stay at Nahana Hotel! The rooms are clean, big enough to move about for 2 people, good room service, amazing breakfast and very close to the Kokusai Dori Street. The staff was very friendly. We didn't use the wellness area but it looked pretty from the outside. :)

I would definitely go again, even for longer than just 3 days. It's a great stay to explore the city life in Okinawa.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JanineJessica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
47 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed 7 May 2013

I booked a tour to Okinawa with my mom, and stayed here for 1 night. The decoration in this hotel is modern. They have a spa in the hotel but we didn't go as we didn't know how much.

The room is ok, a very standard budget hotel room, but it's quite dark in the room and did not have wifi access. The bathroom is clean , so I don't have any complains.

There is a convenient nearby, 5 mins walk. The tour guide told me the hotel is not very far to walk to the walking street but since we will go the other day so we didn't go.

Tokyu Inn is just right next to Nahana Hotel but I would prefer NaHaNa more than Tokyu Inn

However, many students stayed in that hotel and they ran and laughed all night (Hope it was not ghost) . The soundproof is really bad.

It's good for young people to stay at this hotel. If I go with my friend next time I think I'll book this hotel for the first 2 nights , and somewhere else for the rest of the nights.

  • Stayed September 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kay6_travela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
Level Contributor
91 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed 13 January 2013

We spent one night at NaHaNa. The hotel is conveniently located in downtown Naha. It's 7-8 minutes walking distance to the entrance to Kokusai Dori Street. The building itself impressed us when we saw it for the first time. The lobby was spacious and bright. But unfortunately, the rooms are not as impressive. The room is smallish and so is the wash room. The beds are narrow and there's no wifi in the rooms. We paid US$90 through Hostels.com which we thought is cheap considering this is Japan. Overall good value for money but don't expect too much.

  • Stayed January 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank lvwei1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wowttake, 支配人 at Okinawa NaHaNa Hotel & Spa, responded to this review, 17 January 2013
Dear lvwei1123,

Thank you for choosing to stay at Okinawa Nahana Hotel & Spa for your getaway trip and we hope that you had a great time with your friends. We do understand that WIFI is becoming a “must” these days, and are currently seeking of ways to enable access from all of our guestrooms. Thank you for taking the time to share your experience with us, and we hope that you will be back to explore Okinawa in the near future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 October 2012

Have stayed here for a night in early June, everything was so satisfied. The staffs were really helpful and friendly, they spoke good English that is totally a pro. Room was exactly what you can see from the pics, new, clean and spacious. Free cable was available in the room while the wifi only worked in lobby that caused a little trouble of using mobile device.

The locataion was nice, right on route 58 and close to monorail station. 15 mins walk to Kokusai St., 5 mins walk to convenient store and the area had plenty nice restaurants. Most important thing, it's close to airport that only spent us 1200- 1500 yen taxi fare.

What impressed me a lot was their quick response on facebook, which was cool coz usually we waited like forever to get reply on others' fb page and they pretty much answered my question within a day!!!

I highlyrecommend Nahana and we actually have booked another 3 nights for my year end trip. Really looking forward to it :)

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeanie_IC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wowttake, 支配人 at Okinawa NaHaNa Hotel & Spa, responded to this review, 18 October 2012
Dear Jeanie_IC,
Thank you very much for your warm compliments regarding our facilities and services. We are happy to learn that your expectations were met, and hope that you enjoyed your stay in Okinawa. All the factors you kindly mentioned are indeed, everything that we boast about and what we believe makes us one of the most popular hotels in Naha City. Thank you also for accessing our Facebook page! We will continue to post our latest news, and respond promptly to all inquiries, so please keep checking on us! As for Internet service, we do understand the high demand from mobile device users, and are currently looking into possibilities of securing WIFI access from all guestrooms.
Thank you again for staying with us, and we look forward to welcoming you back in a couple of months!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pordenone, Italy
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 27 September 2012

I have stayed in this hotel about 10 for one night trips to Naha from the northern part of the island. I have never paid more the 5500 Yen for a night, the rooms are always clean, and the extras like breakfast and parking are only an additional 1000 yen. For these reasons, I have kept coming back over the past 4 years. The downtown music, bar, and eatery area is just about 10 minutes away walking. There are also various other districts either within walking distance or about a 10 minute cab ride. Nahana is what I would call a polished basic hotel. The lobby is very nice, and gives the impression that this hotel is expensive, but as I have stated, it is very reasonable, especially for Japan. The down side for me is the beds are very stiff, but that is somewhat common in Japan. Other than that, it is a great place to crash for a night. I wouldn't want to stay here on a week long vacation, but a night or two, it's great.

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank headinthelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wowttake, 支配人 at Okinawa NaHaNa Hotel & Spa, responded to this review, 9 October 2012
Dear headinthelion,
Thank you for always staying with us at Okinawa Nahana Hotel & Spa. We appreciate your compliments regarding our rooms and restaurants; and will do our best in maintaining our quality rooms and atmosphere. As you mentioned, we are conveniently located right in the middle of the city; close to the downtown shopping and dining areas which is indeed, a factor that we boast. We hope that you enjoyed your stay in Naha, and will continue to choose us as your “home away from home” on all your future visits!
Thank you again and best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 27 July 2012

Our room size was relatively spacious compared to normal hotel rooms in Japan. About 5 to 10 minutes walk to Ryubo Department store and the start of Kokusai Dori. There are also Family Marts peppered around the vicinity. Hotel staff were very polite and helpful, and able to speak English. We had lunch at the hotel buffet one day, but the food was quite average - there are plenty of restaurants close by that also open til quite late at night.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gold_fish333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wowttake, 支配人 at Okinawa NaHaNa Hotel & Spa, responded to this review, 2 August 2012
Dear gold_fish333,

Thank you very much for staying with us at Okinawa Nahana Hotel & Spa, and for taking the time in sharing your experience with us. We are happy to know that our team members were able to assist you during your stay, as we understand that English is an absolute necessity in the hotel industry. Your kind words will surely make our staff happy and encourage them to further brush up on their language skills! Thank you again and we look forward to welcoming you back to Okinawa Nahana Hotel & Spa in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Okinawa NaHaNa Hotel & Spa

Property: Okinawa NaHaNa Hotel & Spa
Address: 2-1-5 Kume, Naha 900-0033, Okinawa Prefecture
Region: Japan > Kyushu-Okinawa > Okinawa Prefecture > Naha
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Spa Hotel in Naha
#9 Luxury Hotel in Naha
Price Range (Based on Average Rates): £
Hotel Class:4 star — Okinawa NaHaNa Hotel & Spa 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Okinawa Nahana Hotel And Spa
Okinawa Nahana Hotel Naha
Okinawa NaHaNa Hotel & Spa Naha, Okinawa Prefecture

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