We stayed in the Hotel JAL Coty Matsuyama for two nights. We reserved our room using the hotel’s toll free worldwide reservation phone number. When making the reservation, we were asked if we had any special requests and ours (extra towels, away from elevator, upper floor) were met without our having to mention them again at check-in. We got a JAL Hotels Promotional Rate For Early Booking (a minimum of 14 days before the arrival date) which was a very good deal. We requested and received an email confirmation immediately after the telephone reservation was made.
We reserved a standard castle view double room with queen bed. We probably would have been more comfortable in a twin room since our double room at 20 square metres was a bit cramped. The room was nothing special, nothing memorable. The best part was the excellent view of the castle and the surrounding garden and moat, with its lone swan.
The room was equipped with wired internet service which was quite good and speedy. There were all the usual suspects as far as toiletries and amenities.
The staff spoke excellent English and always was very pleasant, helpful, and professional. They deal with quite an international clientele.
At check-in we were given coupons for a discount on the buffet breakfast. We ate at the buffet for our second breakfast before departure. It was very large with numerous options, both Japanese and Western (We prefer Japanese breakfast when in Japan). It definitely was worth the price.
The hotel is a short distance from the JR station - 10 to 15 minutes walk with rolling suitcases. There is a tram stop around the corner from the front of the hotel which proved very useful for sightseeing adventures and evening outings to restaurants. (Not many restaurants, besides the hotel’s own, nearby) There also is a Family Mart diagonally across the street for snacks. Be sure to ask at the Tourist Information Center about combination tickets for tram and site seeing options: the castle, Dōgo Onsen, and Botchan steam tram ticket combo offers a savings and there were other combination tickets as well, I recall.
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