This is a business hotel, so as long as you don't expect luxury services this is a great place. The staff at the front desk always looked very professional and were very courteous. All of them spoke at least enough English to help us, but there was always someone available who was fluent if you need something more complicated. The entire hotel is very modern and attractive. It is located on the fifth floor and up of an office tower, but there is a separate entrance and elevator to the lobby from the street level.
Breakfast is included in the rates and was nice. Everything is in individual plastic containers, but there was a decent variety for a free breakfast. There were little cups of fresh fruits, yogurt, salad, hard boiled eggs, cereal, two kinds of soup and a large selection of freshly baked rolls and bread. They even have a machine that makes specialty coffees and there is a soft-serve ice cream machine available all day. Soft drinks, coffee and tea are available until late at night at no charge. We were told it is fine to come down and take whatever we want back up to the room. There was tea making equipment in the room, also
The rooms are on the small size, but very well designed. We were in a premier twin so we had a corner facing the station. You can hear the beeping crosswalk signal, but it stops at 10:00 pm. Otherwise, the street noise is the same as in any big city and didn't bother us at all. The best part is that this is one of only two out of fifteen hotels we stayed at in Japan where the air conditioning actually worked. The beds were comfortable with high quality bedding. There was a little built in sofa in the corner, a small table and a lounge-type chair. The foyer had a clever mirror and a pants press. The bathroom was small, but attractive and came with all of the amenities you expect at a Japanese hotel. We never heard anything through the walls or ceiling. There is a refrigerator and a huge LCD TV. Wi-fi is free in the rooms and lobby.
For a business hotel, this place is way above the other Japanese chains. Of course, it isn't cheap either, but we actually preferred staying here and saving some money over the much more expensive Metropolitan or Westin nearby. Our room was non-smoking and we never smelled smoke anywhere in the hotel. Smoking is not allowed in the lobby or breakfast area.
The location is about a block in front of the station, so every transportation option you need is right there. There are so many restaurants and shops within a one block radius that you could stay here for a month and never repeat any of them. Sendai isn't a big tourist destination, but it is a pleasant city with a few sites to see. The locals are very friendly and eager to help. Everyone we dealt with spoke some English, so it is easy for foreigners to figure out. I would definitely stay here again and would love to come back to Sendai, too.
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