We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pretty quiet”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn ANA Sendai
Ranked #12 of 128 Hotels / Ryokan in Sendai
Yokohama, Japan
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pretty quiet”
Reviewed 27 May 2014

The location and the hotel is very quiet so a good sleep is guaranteed. The guest room is equipped with all the small necessities but may find it smaller than expected. Personally, the guest room lacked "central" room light so the impression of the room was dark. Brekky was minimal; wanted more variety with the brekky buffet. (Thus, could be cheaper.) Overall, the service and the staff was efficient and was a good stay.

Room Tip: A small walk away from Sendai Station. Walk across the concourse to the East Exit, take the right es...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miyu-tomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn ANA Sendai, responded to this review, 13 June 2014
Dear miyu-tomo,

Thank you for your candid review. We are glad to know that our location was suitable for your needs and that you liked the quiet environment in your room. The high scores you have also given to Cleanliness, Service, and Sleep Quality are highly appreciated.

On the other hand, we’re sorry you were not satisfied with the food selections from the buffet. This and your concerns regarding the lighting condition in the room have been taken note of. Your feedback is very important to us as this is our best resource for improvement.

Again, thank you for staying with us and for your kind words and praise. We look forward to serving you again.

Kind Regards,

Tracy V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

345 reviews from our community

Traveller rating
    65
    211
    54
    10
    5
See reviews for
30
41
104
146
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
London, England, United Kingdom
2 reviews
Reviewed 10 February 2014

Sending two nights here great joint value for money. We are near Sendai town where the arcade malls are, barely ten minute walk. Lots of shops and restaurant all over. There is a 711 nearby2 minutes away, fully stocked.

Ppl r friendly helpful, they could not tell me where I could go for a few after dinner with my friends. Can't work out why.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 30 December 2013 via mobile

The bed is just that bit softer than is the norm for japan - weary western travellers will appreciate this. Wifi in our room was s l o w as, even tho the wifi machine was located in the room!

Brekky was ok, but not the quality seen in some hotels.

Service was good, the hotel is close to the station and there are great places to eat close by.

Stayed December 2013, travelled as a couple
Helpful?
Thank frozenintime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn ANA Sendai, responded to this review, 15 January 2014
Dear frozenintime,

Thank you for your review regarding your recent visit at our hotel and for providing us with your valuable feedback. I appreciate the compliments on the staff and the level of service provided. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. I would also like to apologize for the dissatisfaction you had experienced because of the internet connection. Your comments have been documented and we are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 November 2013

Thanks for good stay. The location is close to stores. Front desk delivered great customer service. The wireless worked fine. This Holiday Inn is consistent with all IHG properties. Really appreciate the nice service.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlynPenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Irvine, CA
Level Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 1 September 2013

Stayed for 2 nights for profession meeting at the Sendai International Center. Price is cheaper but there is no wirless internet in the room so you have to get the wireless in the lobby or the second floor at best. That is really not acceptable if you are here for a business meeting.

Location is close enough to the Sendai JR station. About 10 minutes leisurely walking distance (could not walk fast since it is so hot and humid in Japan during the summer).

Bed is relative hard so hard to get a good night sleep if you are jetlag from the US.

No complimentary newspaper.

The breakfast area in the lobby is small and the selection is severely lacking. Expect to go hungry. Saw many ANA flight attendants stayed arriving and leaving the hotel but do not see them in the breakfast area. That tells you something.

Sendai is not an common location for an international meeting so native Japanese may find this hotel acceptable but it is still below what a holiday inn is in the US. It is cheap enough that you will not completely destroy your trip.

Again stay like the ANA flight attendants, only 1 night and max for 2 nights. When you are planning for a longer stay for whatever reason , don't come to this hotel.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamTheCalifornian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn ANA Sendai, responded to this review, 16 September 2013
Dear SamTheCalifornian,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 23 January 2013

The hotel is clean and functional. It is close to Sendai station and the shopping area. The breakfast buffet is pretty good, offering a variety of western and Asian food. There is a grocery store about a block away where you can buy staple items to put in the in-room refrigerator. The room is slightly bigger than some of the typical rooms I've had in Japan. Due to a lack of Anglo presence in the area, the locals' English isn't all that great...but that didn't cause too many problems for me. The internet connection is quite good, but only hard-wired in the rooms. Wireless is available in the lobby.

Stayed December 2012, travelled on business
Helpful?
1 Thank DontAsk4AScreenName
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, England
Level Contributor
201 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 705 helpful votes
Reviewed 3 October 2012

‘Holiday Inns’ are mostly all the same; that is both their strength and their weakness. Be you in Sydney or Slough, Singapore or Sendai, once inside you could be anywhere. This one, located about half-a-mile from Sendai’s main railway station but outside the town centre, does have one defining feature; the inflexibility and unhelpfulness of the front desk staff. Their every (in)action is based on ‘procedures’ all of which appear to be designed for staff convenience rather than meeting clients’ needs. I cannot remember ever staying anywhere (beit in Japan or elsewhere) where staff so consistently and repeatedly refused to perform actions or provide services that should be part of the basic functionality of a branded, business-orientated hotel.

This visit served to remind me of the utter useless of the ICH ‘Priority Club’. I received no recognition whatsoever of my ‘Platinum’ status; no upgrade, no complimentary breakfast, not even a bottle of water - nothing. Compared to the equivalent top tier status in Hilton’s, Starwood’s and Carlsson’s loyalty schemes Holiday Inn’s most valuable clients get a very poor deal.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SouthOxon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn ANA Sendai, responded to this review, 17 October 2012
Dear xxxxxxzxxxxxxxx,

Thank you for staying with us. As a Platinum member, you are one of our most important guests. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service (or quality) which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Sendai hotels
Sendai Station
Hotel Metropolitan Sendai
Kotodai Koen Station
The Westin Sendai
The Westin Sendai
#1 of 128 in Sendai
499 reviews
Sendai Station
Hotel Monterey Sendai
Hotel Monterey Sendai
#7 of 128 in Sendai
488 reviews
Show Prices
Show Prices
Show Prices
Sendai Station
Richmond Hotel Sendai
Richmond Hotel Sendai
#5 of 128 in Sendai
622 reviews
Sendai Station
Mitsui Garden Hotel Sendai
Sendai Station
Hotel Monte Hermana Sendai
Show Prices
Show Prices
Show Prices

Been to Holiday Inn ANA Sendai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn ANA Sendai

Property: Holiday Inn ANA Sendai
Address: 1-4-1 Shintera Wakabayashi Ku, Sendai 984-0051, Miyagi Prefecture
Phone Number:
Region: Japan > Tohoku > Miyagi Prefecture > Sendai > Sendai Station
Amenities:
Business Centre with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#6 Business Hotel in Sendai
#10 Best Value Hotel in Sendai
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn ANA Sendai 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Holiday Inn Sendai opened on 20th, July 2001 with the hotel is located just 6 minutes walk from Sendai Station. Sendai is 1 hour 40 minutes on the Tohoku Shinkansen from Tokyo Station and 70 minutes by air from Osaka. The hotel is ideally situated for business and pleasure stays. There are many of Sendai's major cultural and historical venues in close proximity to the hotel; such as Aoba Castle, Miyagi Museum, Sendai Stadium and Rinnoji Temple.Sendai is also famous for its seasonal events; such as the Aoba-Matsuri Festival showcasing impressive warriors and priests marching in the springtime. In the summer the 'Tanabata Festival' will give guests the opportunity to feast their eyes on the colorful streamers waving under the summer skies. Autumn brings the annual Jazz Festival with Winter displaying fascinating illuminated trees at the 'Pageant of Starlight'. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Rakuten, Booking.com, Ctrip TA, Priceline, IHG, Expedia, Agoda, Hotels.com, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, HotelQuickly and Cancelon so you can book your Holiday Inn ANA Sendai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Ana Sendai Hotel Sendai
Holiday Inn Sendai
Sendai Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing