I stayed in the Hotel Astana for three weekend between the 9 and 29th of June as a weekend retreat from business. The hotel was booked for by my company and it came reccomended by people who had used it previously.
As mentioned in previous reviews the hotel is clean and the standard of housekeeping is generally good. Where the hotel lets itself down is maintenance. Me and my colleagues had on a number of occasions cause to reoprt faults such as shower heads, air con, televisions and toilets. It took them over six hours to send someone to fix my toilet for what was a five minute job.
Staff were polite and by and large helpful. Most spoke a good standard of English.
The rooms are basic but are quite functional and I agree with a previous review who described them as 'boring'. We ate breakfast most mornings during our stay which is a standard buffet affair and nothing really to write home about. We ate one evening meal in the restaurant which was pretty bland and basic to say the least. However a couple of us had ordered club sandwiches on room service which were actually quite good!
The Gym is very basic and bordering on unsafe to use. It consists of a domestic style treadmill and a clapped out multi-gym, which is well over due a service. I notice on previous reviews it mentions free airport transfers and this is still the case. However we found out they NO longer provide this service. (This information is accurate as of 01 July 2012) It is still advertised on their website that they do.
In summary as a basic hotel for bed and breakfast it fulfills your needs. It is pricey for what it is and you would probably balk at paying the tariff in the UK or Europe. However as pointed out is is reasonable by Almaty's standards. If you need somewhere with more facilities then book somewhere else.
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