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“4 Star in Price only” 3 of 5 bubbles
Review of Best Eastern Astana International Hotel

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Best Eastern Astana International Hotel
Ranked #58 of 70 Hotels in Almaty
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Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“4 Star in Price only”
3 of 5 bubbles Reviewed 6 July 2012

I stayed in the Hotel Astana for three weekend between the 9 and 29th of June as a weekend retreat from business. The hotel was booked for by my company and it came reccomended by people who had used it previously.

As mentioned in previous reviews the hotel is clean and the standard of housekeeping is generally good. Where the hotel lets itself down is maintenance. Me and my colleagues had on a number of occasions cause to reoprt faults such as shower heads, air con, televisions and toilets. It took them over six hours to send someone to fix my toilet for what was a five minute job.

Staff were polite and by and large helpful. Most spoke a good standard of English.

The rooms are basic but are quite functional and I agree with a previous review who described them as 'boring'. We ate breakfast most mornings during our stay which is a standard buffet affair and nothing really to write home about. We ate one evening meal in the restaurant which was pretty bland and basic to say the least. However a couple of us had ordered club sandwiches on room service which were actually quite good!

The Gym is very basic and bordering on unsafe to use. It consists of a domestic style treadmill and a clapped out multi-gym, which is well over due a service. I notice on previous reviews it mentions free airport transfers and this is still the case. However we found out they NO longer provide this service. (This information is accurate as of 01 July 2012) It is still advertised on their website that they do.

In summary as a basic hotel for bed and breakfast it fulfills your needs. It is pricey for what it is and you would probably balk at paying the tariff in the UK or Europe. However as pointed out is is reasonable by Almaty's standards. If you need somewhere with more facilities then book somewhere else.

Room Tip: Ask for something that faces off the main street.
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  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chindit2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Belgrade, Serbia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 27 May 2012

For Almaty price level, this is a good option. I’ve been here for business purpose many times since 2007. Well located and easy accessible (parking is guarded, which is important option for the region). Airport pick up also functions well. Rooms are clean and spacey, but do not expect fancy interior – it’s simple, almost Soviet but of decent quality. Staff is very kind and hospitable. Breakfast is with limited choice, do not expect much. Altogether, good value for money.

  • Stayed June 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MilutinD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 2 May 2012

It is not the worse place I have stayed but given the hotel prices in Almaty, it is actually a good deal. Not a fancy place, but clean, with helpful staff. Rooms pretty average and boring but clean and in good working order. Breakfast was a bit limited but staff very attentive. This is an acceptable place for a business stay of a few days but I wouldn’t take my wife to it. If you are looking for luxury and aesthetics go elsewhere.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GreekElvis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandnes, Norway
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 3 December 2011

The hotel offers free pick up from airport to hotel. This is great especially when you arrive late at night or early dawn, Stayed at the hotel to attend a conference at Atakent. Shuttle bus from hotel to exhibition centre. This is a business hotel so no extra facilities except for massage at the basement. I don't remember her name but she gives wonderful "sports" massage. Food in the restaurant was very basic but thankfully there is a mall nearby where food choices are plentiful (relatively). The staff were helpful and everyone spoke English.

  • Stayed October 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank stnll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 November 2011

Taking into account the inflated prices in Kazakhstan for hotels the Astana International is a reasonable deal. This was my third visit in two years and down to the pothole in the start of the hotel driveway all was the same. It was good to see familiar faces at the check-in desk. Rooms are a bit small but everything works, including the internet (not free). If you are a large or long person you will find the single bed on the small side. Ask for a double bed. The only drawback is the walking distance to the expat haunted bars and restaurants so if your on business it's bit of a hike. You need a taxi at night to get back. The hotel is in the student area of the town so there are plenty of small bars and restaurants close by and the Ultra brewery and restaurant is 300 meters away. It's rooftop garden is a nice place to visit in the summer. Pick up from the airport by the hotel shuttle (taxi) works well but the service back to the airport is not provided. I see from other reviews the rate of 3500 KZT is standard for the trip back by taxi which you can order at the front desk. There are nicer hotels in Almaty but the Astana International is consistently acceptable.

Room Tip: Ask for a room with a double bed.
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  • Stayed September 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BusinessTraveller056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Marcos, California
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 29 June 2011

My wife stayed at the Hotel Astana for 2 1/2 days late June 2011. The room was very small but the bed was comfortable and everything was clean. Caution the shower cabinet was very slippery when wet. The weather in Almaty was very warm, room AC worked just OK to keep the room reasonably comfortable day and night. Internet was slow but reasonablly priced at 1000 Kzt for 24 hours, about $7 US. They also offer 12 hours at 500 Kzt ($3.50). Breakfast was included and very adequate listed as American Breakfast including fried eggs, meat, potatoes or rice and the usual Kazakh fare with cold meats, cheese, tomatoes, cucumbers and various cerials and breads, rolls etc. Cheap compared to other larger hotels in the area. Airport Transfer was free from the airport but they charge for the return. Going rate is ~2000 Kzt per person. This hotel front desk arranged a taxi for us at 3,500 Kzt ($24 US) for two. We would stay there again.

Room Tip: Plan ahead, many Kz business travelers stay here.
See more room tips
  • Stayed June 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jj_schmidt1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colares, Portugal
Level Contributor
268 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed 19 October 2010

The hotels in Kazakistan are overpriced and the Astana can be a good option. The first impression was not good, the rooms are small and all the building is sovietic time, but after three nights we were happy with our choice. In fact the room was not big but was enough, the bathroom also well, the prices in restaurant much cheaper than we payed outside, the location not bad near the Independence (or Respublika) Square. About the internet was working, but everybody wants to sell (!!!) the service but without papers...Anywhere a good choice.

  • Stayed October 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank elica49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Eastern Astana International Hotel

Property: Best Eastern Astana International Hotel
Address: 113 Baitursynov Street, Almaty 480072, Kazakhstan
Region: Kazakhstan > Almaty
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
Ranked #58 of 70 Hotels in Almaty
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Eastern Astana International Hotel 4*
Number of rooms: 114
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