Stayed for 3 nights while on business. Rooms were clean and comfortable enough. Room service was good quality, as was the breakfast and 'business lunch' in the cafe.
Free wifi in room, however you have to change your computers dns settings to get it to connect. I didn't find this a problem as I have a lot of experience with computers but I can imagine this would cause problems for others. I could not connect my smart phone as the phone was unable to change the dns settings, so another downside.
The toilet seat was broken (snapped connection where the seat is fixed to the ceramic). I suspect this had been broken for a while given the nature of the problem, but the cleaners would have to have noticed this and yet nothing had been done about it.
The worst problem by far was the official notice on the desk in my room that stated 'due to reasons beyond the hotels control, you have to turn the hot tap / shower on for 5-10 minutes before any hot will come out'. First shower was luke-warm, second was ok and the third took ages to heat up. Not very impressive and how can this be beyond the hotels control ???
Given the above, if I visit Almaty again, I would have to consider other hotels.....
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