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“Would not stay here again”
Review of Relax

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Relax
Ranked #46 of 75 Hotels in Almaty
Reviewed 16 May 2014 via mobile

I think it's overpriced for the services they offer. Non of the appliances work. They don't clean rooms when you stay here. I was shocked that electrician just showed up and unlocked my door to fix tv. I was so mad with not having wireless working, not being able to set up my meetings so I just said no, I don't need the tv now. What if were changing and the guy just showed up on in my room?? For some reason they store plates and forks in the fridge which is not turned on. The shower room has bad water pressure. You can't take a shower and I had to shower under the fosit which is not fun at all. Didn't want to hassle and change hotels but this hotel should not be your choice if you are here for business or on a nice vacation. It's okay just to sleep in purposes and if you don't care for shower .

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Oksana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 16 reviews

Reviewed 23 April 2014

Stayed in this hotel in mid April.
PROS:
receptionists are alright though a bit slow sometimes (not sure if they speak English - didnt try)
lift works
private bathroom
balcony in the room
TV in the room
kettle, tea cups, glasses, some cutlery, plates
wardrobe
fridge
WI-FI
close to city centre, green bazar

Things to be aware of:

1) THE SAUNA DID NOT WORK, if u need sauna I'd advise to contact the hotel before booking
2) the room and the bathroom were very dusty, obviously no one entered it for at least 2 weeks
3) the room was cold; the central heating radiator was barely warm
4)the duvet is too small for 2 people. We asked for one more duvet and while I was in the shower the receptionist brought it and left in the room. Later I called the reception and asked if they can give us a duvet cover as well. The receptionist answered with a surprised voice: "Oh! Do you need one?" What a strange question - of course I do!!!
5) There are 3 side lights, 2 of which did not work. I asked the receptionist to bring two light bulbs, she said "just a moment" and totally forgot about my request. It turned out later that the side lights themselves were out of order.
6) Be aware that the canteen on the ground floor does not serve breakfast menu. At 10am you get soups and meat dishes..but no porridge or butter or jam or toast.
7) Thin walls, can hear whats going on next door
8) Mosque is nearby so every morning at 5am you will hear prayers

My opinion is that the price was a bit too high for what we got. Would not stay in this hotel again unless theres nowhere else to go.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Senyorita2030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

I stayed here for three nights while in Almaty. It covered the basics, but a few irritations:
- it said wifi throughout, but I could only get it in one corner of the fifth floor
- my room wasn't touched or cleaned in the three nights I was there
- the fridge had the last resident's half each food left in it and some of the furniture was broken
- the sheets were smaller than the bed so I was sleeping directly on the mattress in part.

I paid 10,000T a night. Will probably try for another place when I come back.

Room Tip: Wifi only works on the 5th floor
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Stayed: April 2014, travelled solo
1  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2017 via mobile
Google Translation

Stayed: June 2017, travelled with friends
Thank Zdeněk J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2016 via mobile
Google Translation

Stayed: July 2016, travelled on business
Thank V S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2016
Google Translation

Room Tip: Удобный лифт большой и предназначен для инвалидных колясок, на кнопках есть символы для незрячих.
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  • Stayed: December 2015, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Serg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2016
Google Translation

Room Tip: В номере 501 и номерах, выходящих на дорогу вообще есть балкончик и из окна видны горы...мм!)))
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  • Stayed: April 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tesha777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Relax

Address: Nusupbekova St., 26/1 | corner of Mametova St., Almaty 050010, Kazakhstan
Region: Kazakhstan > Almaty
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #46 of 75 Hotels in Almaty
Price Range: £15 - £15 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Relax 3*
Number of rooms: 39
Official Description (provided by the hotel):
The hotel "Relax" is a modern 6 storey building with a glass facade. Our hotel is opened and runs from 15 January 2013. Prosperous location of the hotel allows you to reach for the 25 min to the airport and 10 min before WIA station Almaty - 2. We are near ( 5 minutes walk ) with one of the largest markets Almaty, in a quiet area of the city.For your comfort The Hotel offers 39 single and double rooms, different categories, the selection: economy, comfort, standard, deluxe, deluxe hotel. In the deluxe rooms have a balcony.In delux rooms have a balcony.A high level of service and a home atmosphere, gives you the opportunity to restore and to get a good espresso.It is very close to us: Bus Station "EKR", Metro Station, Shopping Center "Mereya", Mall GreenFооd",28 Panfilov Park , Gorky Park, a zoo, theater, the Mosque and other interesting attractions. In the hotel "Relax" there are always special offers and promotions, which provide substantial discounts on accommodation, that convenient for the quests of Almaty city , as well as for the official journeys.New hotel.Comfortable locationQuite district of the cityAvailable pricesCosy ,comfort and fresh conditionsProfessional serviceFee WI FiRooms with a balcony Saved Security and quite liftCafé, Russian SaunaAirline and railway tickets without leaving the rooms.Flexible system of discounts on long-term residence up to 50% ... more   less 
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