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“A good stay”

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Grand Hotel Tien-Shan
Ranked #14 of 73 Hotels in Almaty
Constanta, Romania
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A good stay”
Reviewed 6 August 2014

I've been a guest of this hotel for 1 week in October 2013. I found the hotel clean and pleasant. Most of the staff speaks.
I was lucky to receive a very nice room – probably deluxe - very spacious with a large bathroom and anteroom, opposite to my colleagues who received smaller ones – probably normal singles. The only minus is that the room was facing the street with the tram, if you like to sleep with the window open, for fresh air, the noise of the tram passing by is disturbing. If you close the windows it’s ok, you have a good soundproof joinery.
I found the breakfast good, fresh and various in each morning of my stay there. The restaurant was nicely decorated; I loved the local musical instruments exposed inside the walls.
Spa center is quite nice and I recommend it. After the dry or wet saunas just enjoy a tea near the pool, they have good tea. I want it to try hamam (they have a small one) but they said it is only used for massage and at that time the masseuse wasn’t there.
Overall a pleasant stay in Almaty, a good hotel for business purposes. If the company budget allows it, stay at this hotel.

Room Tip: If you don’t have a heavy sleep and you like to oversleep in the morning, avoid the rooms facing the...
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  • Stayed October 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Constantin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review, 25 August 2014
Dear Constantin T,


First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty in October 2013.

We are pleased to know that you enjoyed your stay with us and happy to hear your positive comments about our guest room comfort, spa facilities, food quality and especially about decoration of the Restaurant.

It is deeply important for us that our clients keep an excellent memory of their stay and it is sad that you could not have accedd to our Turkish hammam. In order to avoid the inconvenience between our Guests, we temporarily do not provide the access to the hamman during the procedures, as massages, and ask our Guests to visit it later. Hope that next stays we may show you all our facilities and superb service for which our SPA-center is known.

We would love to have the pleasure of seeing you again as a regular guest and wish you the best in your business and personal endeavors.


Sincerely Yours,
Alima Balgabekova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Astana, Kazakhstan
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2014

This was not the first time I have staid in the Hotel. And, I must admit that it is getting better. The staff if better trained and the quality of services provided is also getting better, in particular those related to the room booking and conferences arrangement.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Anatoly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review, 19 June 2014
Dear Anatoliy Nikolaevich,


First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation and conference of choice in Almaty.

As regular and much-valued guests, your feedback is extremely important to us as it helps us to improve the services and facilities that we provide and I am therefore delighted that we have once again met your expectations, and made your stay with us an occasion to remember.

Thank you once again for the courtesy of your time when sharing your feedback and we are all looking forward to welcoming you again at the Grand Hotel Tien-Shan.


Sincerely Yours,

Alima Balgabekova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2014

The rooms are OK but a little bit old owing to the historical nature of the building. The Wi-fi was lousy, not accessible in the rooms but good elsewhere. Location is good. The channels are many but the picture quality was not good.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Hamdi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review, 11 June 2014
Dear Hamdi,



First of all, we would like to thank you very much indeed for your comments on TripAdvisor and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty.

We are happy to hear you enjoyed the rooms and our location. And we sincerely regret the inconvenience you have encountered. And I appreciate you taking the time to advise us of this inconvenience, which is the first step towards improvement of our services.

Your experience has been communicated to our team, and all necessary measurement has been taken to prevent these episodes to occur again. And we appreciate your taking the time to advise us of this inconvenience. Your feedback is very important to us.

In addition, we would like to inform you, that we have changed the provider of Internet connection in our Hotel and hope that during your next stay you can check it yourself.

We are very much looking forward to your next visit to Almaty!


Sincerely Yours,

Alima Balgabekova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moorhead, Minnesota
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 June 2014

I recently stayed for several days. The location was fantastic and I appreciated the classic building. Service was great, but I speak Russian. The breakfast was excellent. Access to the spa and pool was a true luxury, especially the reproduction of the Turkish hammam. The hotel is beginning to look dated, but an excellent example of 1990s post-Soviet Nuveau Riche. The room was a great size, but there were several problems with the plumbing in the bathroom. The carpet in the room was wet for a few days. There were also many problems with the WIFI.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jahonbin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review, 9 June 2014
Dear Johanbin,


First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty.

We are delighted that you enjoyed the services of the hotel, your room and the restaurants.

Nevertheless, it is unfortunate to read that your stay with us was not up to your expectations. Your experience has been communicated to our team, and all necessary measurement has been taken to prevent these episodes to occur again. And we appreciate your taking the time to advise us of this inconvenience. Your feedback is very important to us.

In addition, we would like to inform you, that we have changed the provider of Internet connection in our Hotel and hope that during your next stay you can check it yourself.

We are very much looking forward to your next visit to Almaty!


Sincerely Yours,

Alima Balgabekova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 2 June 2014

poor WIFI connection in some rooms. No available IT Technicians available to resolve issues promptly. Not having more English channels. Nice hotel interiors though classic. Sleeping comfort is good and clean.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Junard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review, 3 June 2014
Dear Junard A,


First of all, we would like to thank you very much indeed for taking the time to share your impressions and communicate your concerns regarding your stay at Grand Hotel Tien-Shan. And most importantly to apologize for the inconvenience you have experienced.

We are sincerely sorry that your visit did not reflect the high standards that we set for our hotel. Our goal is to always exceed our guests’ expectations.

We have forwarded your comments to the head of IT-Department and have taken all necessary steps to correct the problem. We regret that we failed to provide you assistance from our technicians and again please accept our apologies.

We are nonetheless delighted to hear you enjoyed the comfort of the room and classic interior of our Hotel.

We hope that you will consider staying at “Grand Hotel Tien-Shan” again so that we may show you the gracious hospitality and nice service for which we are known.


Sincerely Yours,

Alima Balgabekova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2014

It is my second time at this hotel. Architecture of building is really nice and rooms are with a nice classic English inteior. Good bed comfort. WIFI works fine at reception but not in rooms. 70 TV CHANNELS and only 2 in English which is find quite poor (NO CNN). All the rest only Russian TV channels. In general they do not know how to give good service (I believe it is a culture issues, they seem aggressive in they way of doing things. They do try however. Breakfast buffet and room service is really lousy food. SPA area is areally nice and thefore I chose o come back. However then again service is quite poor (they just dont know how to do it). Location is really good and pricing is reasonable for Almaty.

Room Tip: Get rooms with street view and close to reception for better WIFI and less walking.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cvestergren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review, 28 May 2014
Dear Cvestergren,


On behalf of Grand Hotel Tien-Shan, kindly accept our sincere apologies for not meeting your expectations on the high standard of hospitality and professionalism which is the general norm of our hotel.

Taking your comments with full and serious attention, it is with deepest regrets to read your Internet was not functioning properly at your stay with us. Your experience has been communicated to the IT department and action has been taken thereafter. Please would you mention that you prefer a room closer to the reception when you are next making a booking and we will ensure that, subject to availability, you are allocated in the requested room. However, I am pleased that you found the rooms to be nice and that you felt the bed was comfortable.

We are really sorry for your disappointment with regards to TV Channels. We often get compliments for the variety of channels, as we have channels in French and German; however I do understand that this can sometimes not be to the taste of all guests. We have noted your request and at this moment, we are discussing the including of CNN channel in to the TV-list with our suppliers.

We would like to assure you that we shall take all corrective measures to be committed to providing our guests with the highest quality services and facilities at all times and we sincerely regret we fell short of our goal in this instance.

Thank you again for the courtesy of your time when sharing your feed-back and we are all looking forward to welcoming you again at “Grand Hotel Tien-Shan”.


Yours sincerely,
Alima Balgabekova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2014

One of the best hotel I’ve ever stayed. Everything was perfect; The hotel itself is gorgeous, Room was amazing, Excellent service, pretty good food, Great Spa including the price of treatments and friendly staff all around the hotel. I don't see any reason to book somewhere else. It was just perfect!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review, 11 May 2014
Dear Foodcool,


We are extremely pleased to read that you had a great experience with us and found our location, food, rooms and especially service of the caring staff to your satisfaction.

When we see titles in reviews such as yours it makes us extremely proud as hoteliers to know that we are succeeding in what we set out to achieve for our guests.

We truly hope to have the opportunity to welcome you back in the near future and thank you again for such a wonderful review of our hotel.


Sincerely Yours,
Alima Balgabekova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Tien-Shan

Property: Grand Hotel Tien-Shan
Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Region: Kazakhstan > Almaty
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 73 Hotels in Almaty
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Official Description (provided by the hotel):
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 
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