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“mediocre food, terrible customer service.”

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Diamonds Dream of Africa
Ranked #5 of 27 Hotels in Malindi
Certificate of Excellence
Isola del Gran Sasso d'Italia, Italy
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“mediocre food, terrible customer service.”
Reviewed 17 August 2012

after staying in several of the finest hotels along coastal Kenya I have been most disappointed by this establishment. Customer service reps were rude and failed to explain details that hampered my stay. When I asked to speak to a manager, I was misdirected to several confused employees. Needless to say i will never stay here again.

Room Tip: Don't.
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  • Stayed August 2012, travelled on business
    • Value
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Helpful?
2 Thank Rob V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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237 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Bern
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2012

After climbing Kilimanjaro and enjoying African wildlife we were looking for a boutique hotel on the beach to relax and enjoy ourselves. We had chosen Diamonds Dream of Africa also due to its positive feedback on the food concept/quality and were not disappointed. The quality of the dishes - usually a set menu (with multiple choices) combined with a buffet of starters/desserts - was excellent and always well presented. Even tough the all inclusive concept gives you the option to eat in between the meals, it would be a waste of appetite...
Besides the excellent food, the attentiveness and politeness of the staff was outstanding. The entire staff, including reception, cleaning and gardening staff. They are always there to assist you (without expecting a tip) and give you an extra smile if you speak a few words in Swahili with them. We had the feeling the place is well managed and the staff appreciate working for the resort.
The resort is not huge in size, well maintained, with an Indian/Arabic touch and provides plenty of sun beds to relax. The rooms are rather stylish, the bed very comfortable (not too soft) and there is a private patio, yet no insects inside the room (the cleaning staff is having a good eye on that). No sea view and limited TV channels, but you rather bring a book (or two) anyway. To sum it up: great place to relax and enjoy excellent food in a friendly environment with a limited number of guests.

  • Stayed July 2012, travelled as a couple
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Helpful?
2 Thank Mathias G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xai Xai
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 July 2012

We thoroughly enjoyed our short stay in this grand hotel set in luscious tropical gardens with a magnificent beach with powder white sand. We found the staff to be friendly & efficient, the meals - superb, the suites - spacious and tastefuly decorated. We will definitely return!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank ReefRentals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nenagh, Ireland
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 June 2012

They need a 6* category!! What can I say. A great hotel run by people who know how to do this properly. We checked into this hotel after leaving another hotel in the same area that was so bad we had to check out a day early even though we had prepaid. When I contacted the Manager, Daniella, she could not have been more sympathetic and did everything to make us comfortable. This is one of those rare hotels in the tropics that have the management there and leading the team and it really showed. Top marks Bruno, Daniella and Marc.
Our Junior Suite, (that's all they have,) had everything you needed and was very well appointed. Food was well above average for an All Inclusive Hotel. Service Amazing......Ernest & Lucas at the beach and Constance & Danisse in the restaurant especially. Hotel security was extremely good and efficient. Beach and grounds lovely.
I don't want to go on too much but we travel a lot and hotels like this are hard to find. Well done all!!

  • Stayed June 2012, travelled as a couple
    • Value
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Helpful?
3 Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 May 2012

We spent the last week of our honeymoon here and despite a few issues on arrival soon settled into our Junior Suit. The staff in the main areas are fantastic and nothing seems too much trouble for them inlcuding our request to move our private romantic meal down onto the beach rather than have it on our terrace, Timothy went above and beyond by finding out our fav dishes to make sure we had a these. The spa is fantastic and would recommend spending time over there to everyone. Despite being in a secure area you never felt anything but relaxed and well cared for. Would love to come back again and again.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Aileen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pretoria
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2012

We have just returned from our 7 night stay at Dream of Africa, and wow what a wonderful place.

On arrival in Mombasa it was a 2hour bumpy ride towards Malindi...bumpy, scary and fun all in the same. We were welcomed with a refreshing towel and cocktail andwere taken to one of their 32 junior suites to get settled and relax. When you walk to their bar, restaurant area you look in front of you and there it was, the big,blue ocean in front of us.. this is really a wonderful place to be.

The service at the hotel is very good, the staff is friendly and some of them will go out of their way to help you. There is a couple of people I would like to mention and it is Ernest that works at the bar with is friendly smile always wanting to give you a Tuskar beer, Asante to you Ernest. Constance our waiter... wow this girl has the biggest smile and is always there with our two bottles of water ready for lunch or dinner, Asante Sana to you.

There is a ouple of things you need to keep in mind when going to Malindi in Kenya:
1. Take shillings or USD with you, because if you wantto go on excursions they prefer cash
2. Greet them in their own language Swahili, the appreciate it so much and you pick it up easily
3. Go on the snorkelling excursion this is truly amazing

There is a lot of beach boys at the ocean at the front of the hotel, they do bother you a bit yes, this was the only bad thing about Malindi beach that I can say. Because if you do not want to buy anything thay do not stop asking you and it came down to the point that we did not go to the beach because we did not want to be hassled. Luckely there is a manmade beach at the hotel just in front of the main beach, so it still felt like being on the main beach. The poeple from the hotel also said that because we visitthem in their low season (april -july) the beach boys seems worse and the reason for this was because all the hotels are closed for low season and it was only dreams that was open with a few guests and now this is the only place the beach boys can come. During high season it does not feel as bad, because they can focus on much more guests.

But looking back at our holiday, this was one of the best holidays that we had.

Hakunamata.

Stayed May 2012, travelled as a couple
Helpful?
Thank KlarienE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 March 2012

We have just returned from Dream of Africa and have had the best time imaginable. The staff are friendly and very accommodating to our needs. We are vegetarians and the staff did all possible to make sure we were well catered for an a very interesting combo of meals was made available to us throughout our stay. The chef Phestus is great at taking on a challenge and preparing a new dish and serving it you with his own touch so kudos to him. Great service from Ndola, Paul, Richard, Constance, Vincent, Moses and Timothy who were always at hand to meet our every needs. The staff are great with children (our kids are 3 & 6 years). No children's club available at the hotel and the one at the sister hotel next door was disappointing.

The one thing that should be avoided at all costs is using the hotel transfer from Malindi airport as they charged us almost 3 times what a normal taxi would have cost. If transfer required then one should either ask the hotel prior to arriving to arrange for normal taxi to be at the airport as this will cost about Ksh 1300 (as compared to Ksh 4300 for transfer provided by Intrasafari the 'official' hotel transfer agent. Note that when booking is done with hotel reservations directly and transfer requested the reservations department does not point out that a cheaper option of transfer is available.

The Gym needs much updating as the machines do not work and the spa needs more ambiance and perhaps a touch of privacy. I would rather use the spa at Kilili next door then Dream of Africa purely for this reason.

Generally speaking a great hotel to go to and we are sure to go there again and again. March is a very quiet time to travel so we had the hotel to ourselves bar the 5 other rooms that were occupied so it was great for our family as the kids did not have to worry about being quiet and mindful of other residents all the time.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jinit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamonds Dream of Africa

Property: Diamonds Dream of Africa
Address: Casuarina Road, Malindi 80200, Kenya
Region: Kenya > Coast Province > Malindi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Malindi
#2 Romantic Hotel in Malindi
#2 Luxury Hotel in Malindi
#3 Top resorts Hotel in Malindi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Diamonds Dream of Africa 5*
Number of rooms: 35
Official Description (provided by the hotel):
Welcome to a resort where the enchanting power of nature blends in with the exotic style of the Indo-Arab buildings to offer you a mesmerizing charm, which in Swahili, is called "bembeleza". Sit in the Balinese chaise lounges on your room terrace and listen to the sound of the wind rustling the palm trees, enjoy the music of the waves and let your heart dance in silence: your Dream of total relaxation has finally come true. Chose to dine on the open air terrace or inside the air conditioned restaurant, overlooking the swimming pool or at the a la carte restaurant serving a selection of seafood menus on the beach. Endowed with a centre of Thalassotherapy, a beauty centre and a gym with spectacular view on the ocean, the Dream Spa is the ideal place for the restoration and the maintenance of global prosperity ... more   less 
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Also Known As:
Diamonds Dream Of Africa Hotel Malindi
Dream Of Africa Malindi
Dream Of Africa Hotel
Diamonds Dream Of Africa Malindi, Kenya

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