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Reviewed 3 weeks ago via mobile

1st time here for 3 days meeting. Wow, spacious room & very2 comfortable. Maybe bcz it's still consider new baby in town. Food? Wow... delicious & many choices of international & local dishes. Cleanliness? Thumbs up... Meeting room is outstanding. Lighting is good, backchair like CEO & good sound system... overall = perfect for now. Last but not least, good & friendly staffs. Will come again with family.

Stayed: September 2018, travelled on business
Thank cruzedi78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVJBCC, Marketing Communications Manager at Holiday Villa Johor Bahru City Centre, responded to this reviewResponded 3 weeks ago

Dear Sir/Mdm,

Warmest Greetings from Holiday Villa Johor Bahru City Centre!

We are glad to hear that you found great pleasure during your recent meeting and business trip at our hotel.

Thank you for your kind words of our food spread, cleanliness and facilities. Your appreciation of the service standards rendered by our staff will go a long way being a boost in our morale. We will continue to improve in our services so as to serve you better.

Thank you for your time in submitting this review, we hope to see you and your family soon so you may Let Us Manja U.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Great location, right next to a big shopping mall. Rooms spacious, clean with necessary amenities provided. Good breakfast spread, always nice to have an egg station but should have a more experienced cook. As the queue got longer, the cook started sweating and he wiped the sweat off his face with his sleeve right over the egg pan!! A female kitchen staff was placing croissants onto the tray for the buffet with her BARE hands!! Management should look into improving kitchen hygiene. However, the staff were wonderful - always friendly, efficient, courteous and helpful. Worthy of mention are Mr Guna [Fern Pine Restaurant] and Mr Taufik [Bell Desk]. Wifi in the room was very weak, have to reconnect every few minutes and should be improved.

  • Stayed: September 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank Gwen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVJBCC, Marketing Communications Manager at Holiday Villa Johor Bahru City Centre, responded to this reviewResponded 3 weeks ago

Dear Sir/Mdm,

Warmest Greetings from Holiday Villa Johor Bahru City Centre!

We are glad to hear that you found great pleasure during your recent stay with your family at our hotel.

It is alarming to read about your observations of our kitchen staff. Our Executive Chef and the kitchen crew has been notified and shall do the needful to ensure our standards of operations are well adhered to at all times.

Our service staff will be thrilled to hear that you speak so highly of them. We take pride in ensuring that, from the moment you step into our hotel up to the time you leave our premises, all your needs are attended to as best as we can.

We are currently working on upgrading the wifi services at our hotel, we sincerely hope it was not a terrible convenience to you having to reconnect repeatedly.

Thank you for your review of our hotel, we appreciate all comments received and shall have your concerns looked into closely in order to serve you better.

Please come again and Let Us Manja U soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Inexpensive, clean in a good location accessible to eatery n a mall with TESCO supermarket. Thus mini bar fridge is empty allowing guests to store whatever they brought (small bar fridge). Infinity pool at the TOP floor severely under used when we were there. Breakfast on 9th floor included in our package (4 of us taking 2 rooms). But we did not make it there for some reasons.

The walls extremely “thin” that we could not sleep almost until 4 am. Any guests who walked along the corridor, open/shut their room doors, chatting, kids playing are all echoed into our rooms. In fact, noise is so bad I could hear my kids chatting that I could just tell them to lower their voices without using the phone or knocking at their door!

Other observations: brand new hotel which is fully booked but the management sure needs to up their act:

1. Early check in sought by tired guests may not be poss when rooms are fully booked before 3pm. However Receptionist just say “ Go Jalan Jalan first n come back at 3”. Could they not offer to store bags pro-actively??

2. Paintings along corridors are new but many protective layers are not properly peeled off; sticking out ugly! My toilet also had e same remnants n I peeled it off! QA needs to be more thorough at finished work.

3. Many Bell hop but not pro-active. Take your stuff from car n leave on trolley in lobby n they leave stuff unattended. We get not ticket receipt so if stuff is stolen, who bears the responsibility? This is just too lax!

4. Breakfast stop at 10:30 for a so called “Resort” n with the poor noise insulation, I doubt many guests make it to breakfast!!

Personally I will not recommend to biz traveller but only those on holiday who are DEEP sleepers. If u are a light sleeper, find another hotel as the building is completed, not much they can do about noise now.... UNLESS they get an expert to resolve it.

Just felt that for such a property, what a waste as Hotel’s or resorts, key is also to have a good night rest, isn’t it?

Stayed: September 2018, travelled with family
1  Thank lisatan188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVJBCC, Marketing Communications Manager at Holiday Villa Johor Bahru City Centre, responded to this reviewResponded 4 weeks ago

Dear Sir/Madam,

Warmest greetings from Holiday Villa Johor Bahru City Centre!

Thank you for choosing our hotel during your recent visit to Johor Bahru. We appreciate your feedback about our hotel, it is assuring to hear that you found our hotel clean and convenient.

We understand where you're coming from when you wrote about having a good night's rest and apologize for falling short of your expectations when it comes to noise control among guest rooms. The nonoccurence of offering to store your bags while you wait for your room as well as lack of attention paid to the tending of your bags are rare, the staff training programs shall be revisited by the Management to ensure this does not happen again.

Thank you for your submitted review, we take all guests' comments seriously and through your feedback, we will continue to work towards serving you better by improving our service standards and informing our Management of your concerns regarding noise and rest.

We hope you give us a chance again and look forward to your return so you may Let Us Manja U.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Room was big and clean. Bed was comfortable. There was also a settee by the window for guests to enjoy the view. Toilet was of satisfactory size, came with toiletries. Check-in and check out were also easy.

Breakfast was included, the selection was not exceptional but of acceptable variety. I particularly enjoyed the ikan bilis provided for nasi lemak, very crispy. The dining hall was of a good size, so most guests should have no problem getting a seat. The breakfast staff walked ard to refill you coffee and tea on a regular basis, which I think is a nice service.

I like how the hotel is located next to KSL mall, it was really convenient for shopping and transport back to JB Sentral.

One thing for guests to take note is the hotel shampoo. It is not foamy thus I had to use a whole tub to wash my hair. My husband liked it tho because there is no SLS chemical which his hair cannot tolerate too much. Bring your own shampoo if you like to wash your hair with more foam.

Stayed: September 2018, travelled as a couple
Thank LSiJie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVJBCC, Marketing Communications Manager at Holiday Villa Johor Bahru City Centre, responded to this reviewResponded 5 weeks ago

Dear Sir/Madam,

Warmest greetings from Holiday Villa Johor Bahru City Centre!

We are glad to hear that you found pleasure in our rooms and its features, the convenience of our hotel location, along with your smooth arrival and departure. It is said that breakfast is the most important meal of the day and we sure hope we started your day off well with our breakfast buffet spread. Also, thank you for your positive comments of our cafe staff and their service of drinks during breakfast.

We have highlighted your comment about our hotel shampoo to the Management and shall look into options for other supplies apart from the current stock. All guest reviews are important to us so we may continue to improve our service standards as well as to source for the best items provided to ensure a great overall experience at our property.

We thank you once again for the time taken to pen your comments and look forward to your return visit so you may Let Us Manja U again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2018 via mobile

A smooth check-in before 3pm and assigned a high floor. Swimming pool has a really pretty night view on the 25th Floor. Very traditional breakfast. Hotel is really a minute walk away to KSL shopping mall.

All thanks to all the good service Staff. Special thank you to the FO team.. Especially to Ms Julaihah the Operator who assisted me in my necessities and Duty Manager, Mr Magidi who took care of us well even though there was noise in the middle of the night due to an occasion. (Sorry if I get the names spelling wrong.)
Regards! & Cheers!!! :-)
Coming back to stay if we have the chance!

Stayed: September 2018, travelled as a couple
Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVJBCC, Marketing Communications Manager at Holiday Villa Johor Bahru City Centre, responded to this reviewResponded 5 weeks ago

Dear Sir/Madam,

Warmest greetings from Holiday Villa Johor Bahru City Centre!

Thank you for your positive comments of our staff and their services rendered to during your visit to Johor Bahru. We are glad to hear that you enjoyed the view from the recreational floor and your room.

Your comfort and needs are of utmost importance to us and the Management is disappointed to hear that you faced some noise issues during your stay with us. We trust that our staff managed to aid you effectively as you conveyed your concerns.

Your compliments are a great boost to our team morale as we uphold and improve our service standards to serve all your needs, and we cannot thank you enough for your kind words about our staff.

We await your return so you may Let Us Manja U again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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