I have been a regular guest since it was Dorsett. All the while I have nothing much to complain to warrant an official review. I was at the hotel from Sunday 19/5/13 until 21/5/13. On Monday 20/5/13 I ordered a room service (Silka Signature Beef Burger) and it arrived at about 7pm and it was nice until 2am when I started to have stomach ache and nausea. In short I purged not less than 4 times from 2am-6am and vomited once. When I checked out I told this misadventure of mine to the receptionist. Guess what was the answer "REALLY?" not even apologetic nor sympathetic. I even had to ask where do I convey this misadventure, only then they made an effort to look for the complaint form. The form was not made readily available and it took them some time to get it. I just could not understand that there was no automatic response to my complaint even when I asked who was the Chef. After filling it up I was told the "MANAGER" will get in touch with me. There was no 'SORRY' from any of the staffs as if nothing happened. I waited the whole day yesterday until TODAY, no one call me to give an explanation. I wonder whether the form really get to the Manager or the Manager simply do not even care. Until today I still purged and I have lost count of how many times. What really disappoint me is that none of the staffs felt it was a serious case to be taken up and I am not complaining about service or cleanliness. This is a about food hygiene and the misadventure could be fatal. I guess someone must have died first before it is taken up as a serious issue by the management. I wonder whether it ever cross the relevant person's mind that this could be a litigation matter? The incident had caused me not able to deliver my work yesterday, had to go to clinic twice and many other inconveniences in particular I live in KL. After this I would tell my friends to think twice before deciding to stay there. I am expecting the Silka Management to CONTACT ME ASAP AND INVESTIGATE WHAT REALLY HAPPENED! It happened to me and could happen to some other guest too. I'm writing this because at the front door of the hotel there's a signage of Tripadvisor.
- Official Description (provided by the hotel):
- Silka Johor Bahru is a value led international chain hotel in Johor Bahru, Malaysia. It has 252 well-appointed rooms that are suitable for families, business and value-conscious travellers. Located near Jusco Tebrau City, the hotel is less than 20 minutes from Johor Bahru City Centre and less than 15 minutes from the Singapore border (woodlands checkpoint). Silka Johor Bahru is also the only star rated hotel exclusively associated with the Johor Premium Outlets (JPO) which is about 25 minutes away from the hotel. Asia's 1st Legoland themepark is only a 25 minute drive away. Silka Johor Bahru also has a range of food & beverage outlets, meeting rooms and a banquet hall which caters for all dining, function and event needs. You'll never miss home when you stay with us! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Priceline, Travel Republic (UK), Booking.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, Hotel.de and HotelQuickly so you can book your Silka Johor Bahru reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.