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“Value for money but not location wise.”
Review of Silka Johor Bahru

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Silka Johor Bahru
Ranked #33 of 108 Hotels in Johor Bahru
Kuala Lumpur, Malaysia
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Value for money but not location wise.”
Reviewed 19 August 2013

Room was presentable but was greeted with a strong stench of cigarette smell upon entering. Toilet door squeaks each time the door is open or close. Hair from previous occupants can be found on the basin and bathroom floor.There is a tesco extra hypermarket nearby. Location is too far from JB town and causeway if you are planning to cross over to Singapore on a daily basis. Staffs were friendly. Parking lot is on the next building where the swimming pool is. Price is reasonable.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jejmong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom at Silka Johor Bahru, responded to this review, 2 September 2013
Dear Jejmong

Thank you so much for staying with us recently and we do apologise for the shortcomings. Whilst, I am not making any excuses but being the new man helming this hotel, I am putting in place measurements to ensure that our facilities, cleanliness and level of service are up to our guests expectation.

Thank you so much for bringing all your comments to our attention and I assure you that you will definitely see a marked improvement on your next visit.

Regards
Shahrir Amir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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372 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 August 2013

Alround a pretty average hotel;
Pros;
Good bar with large screen TV & also good live music on weekends.
Friendly & helpful staff.
Cons;
Rooms very dirty.
Bad breakfast, no real options for Westerns.
Dingy / outdated hotel in general.

Stay away, espically if your Western.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bradbuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 19 August 2013
Dear bradbuc

Thank you for your comments with regards to your recent stay with us and the pros. as mentioned. However, I am concern with the cons and since coming on board, have already made concerted efforts to address the areas as mentioned in your feedback.

From our guest records, we do have our fair share of Westerners as well as other guests from other parts of the world that stayed with us and rest assured, we are in no way biased in our delivery of services and take pride in maintaining a high level of safety and security in our hotel to ensure the comfort of our guests.

Nevertheless, thank you once again for your feedback which is much valued.

Regards
Shahrir Amir
General Manager
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Travellers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 August 2013

Location is a little inconvenient but with a car, everywhere is easy...

Stayed over during the national day holiday, though the room was not ready till 5+, we enjoyed using the pool while waiting the room to be cleaned. There was no pool towel services at the pool as the facility belongs to the condo, and shared by the Hotel.

Room was clean and spacious. Free Wifi provided was superb, alwz stay connected. Buffet breakfast was satisfactory and adequate.

Will definitely stay again.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Almyhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 19 August 2013
Dear Almyhappy

Thank you for choosing to stay with us during your recent trip to Johor Bahru and we are indeed happy to learn that you have enjoyed your stay with us; and that everything was up to your expectation.

I do apologise that the room was not ready upon your arrival and thank for your kind understanding that it was over the holiday period and henceforth, the delay in getting the rooms ready on time for you.

Meanwhile, we look forward to welcoming you back to our hotel again on your next trip.

Regards
Shahrir Amir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 August 2013

I booked a room via booking.com. I received emails from booking.com informing that my booking was unsuccessfull due to the hotel unable to charge my credit card. I called the bank & they confirm that there's no problem with my card. I called the hotel to confirm on this matter & inform another card number. A staff claim will call back but in the end no one call me & yet i got another email from booking.com claim that my booking is cancelled. Again I have to call the hotel to confirm on this matter. The same staff that attended to me & multiple empty promises i got from her & also other staff. But since I can see there's so much bad review on this hotel, I am not regeret the reservation was cancelled as I can see the silver lining of it ! *phew*

  • Stayed August 2013, travelled solo
    • Value
    • Service
Helpful?
1 Thank sorayabobmustaffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 19 August 2013
Dear Sorayabobmustaffa

Thank you for your feedback with regards to your recent experience with our reservations department. I have conducted a thorough investigation into the challenges experienced by your goodself and from the findings, in general it does seems that there were some technical issues with the credit cards provided to guarantee the said reservations and that our Front Office Manager did advise booking.com as well as your goodself; and at the same time offered an alternative solution.

Since this was over the Hari Raya period and in line with the norm practice in the hotel industry especially during extremely peak periods, all reservations have to be guaranteed in one way or another; and in this instance since we did not have any guarantee 48 hours prior to the stipulated arrival date, the reservations were thus cancelled.

I do apologise for any inconvenience caused and thank you so much for your feedback.

Regards
Shahrir Naelis Amir
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 August 2013

Generally poor location,
Hotel bathroom was dirty, still had previous guests hair in sink/shower.
Hotel generally dated, but may add currently being refurbished.
TV only has 4 working channels,
States has three restaurants but only found one! (unless they count a restaurant offering two types of buffet and a a la carte menu as three????????? ).
The in house band was ridiculously loud which meant we decided not to eat/drink in the restaurant/bar, so opted for room service.
Room service only available after 9pm, which also seemed like an inconvenience to them.
After bringing half of our dirty plates back down, i was told to leave the rest outside my room all i can say is they are probably still there now....as daily housekeeping was not a priority for this hotel,
Also breakfast terrible, lack of chioce and felt like food had been sat out since 5AM.
will not be staying again.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 19 August 2013
Dear Alan L

Thank you for your constructive feedback and I viewed all those concerns very seriously. Being in the hospitality industry, our paramount goal is to ensure utmost comfort and high level service for our guests.

I will personally look into the operations of the various departments such as Housekeeping in particular to ensure that cleanliness is maintain at a consistent level as well as other related challenges such as clearance of Room Service trays and to be more efficient in their delivery of service to ensure optimum guest satisfaction.

With regards to our restaurants, we have the Checker's Cafe and Kapitan Corner, which is the alfresco dining area at the other end of Checker's Cafe whereas D'Bar Lounge not only offers beverages but also a selected menu for our guests who wished to dine while they chill out to the music of the live band. The level of sound from D'Bar Lounge has since been addressed to a more comfortable level for our guests.

I am also presently reviewing the menu for all our outlets and at the same time, am happy to advise that the operation hours of Room Service is addressed and will be available from 11.30 am to 12.30 pm daily.

Please do accept my sincere apologies once again on the inconveniences that you have experienced during your stay with us and I do hope that you will accord us another opportunity whereby we can demonstrate our level of service. I will be more than happy to accord you my personal attention and do email me directly at shahrir.amir@silkahotels.com for your future visits.

Regards
Shahrir Naelis Amir
General Manager
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Petaling Jaya, Malaysia
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 July 2013

First of all, the car park was away from the hotel, dark, & dingy as well. There wasn't a covered walkway to the hotel, and it was raining. Reception was fine, but here comes the worst part: The room was dirty! There was a weird smell, which I think was cigarettes, and there were clumps of hair on the carpet. There were scribbles on the sofa, and even the tiles of the bathroom were coming off. Lastly, the balcony area was strewn with cigarette butts. I did not go around the room barefooted at all. The only good thing I guess was the breakfast spread which was decent, the location which was quite near a Tesco Extra, and the ambience in the room. Never am I coming back here again.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dericjtan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 12 August 2013
Dear Dericjtan

Thank you for your constructive feedback. A check with the team concerned revealed that your feedback were responded to when the incidents were brought up to their attention.

In response to your feedback once again, please do note the following actions undertaken:

1. We will reinforce training for our Housekeeping team to ensure that they continuous uphold the hotel's high standards of expectation in terms of cleanliness and comfort for our guests and to be more vigilant to little details when making up the hotel rooms.

2. The room allocated was on a smoking floor. However, we do have non-smoking rooms located at Level 6th and 8th; and with the increasing demand for non-smoking rooms, we are looking into converting more floors into non-smoking floors as well.

3. As for the carpets, we are pleased to advise that we have furnished all our rooms with new carpet noted and will continue conducted a proper training for our associate,

4. We do apologise however on the missing tiles in your room and are in the process of progressive maintenance to trouble shoot this issue.

We regret to note that you will not consider this hotel on your next visit but you certainly have my assurance that we are doing everything possible to rectify the issues which you have brought to our attention. I personally do hope that you will grant us another opportunity once again to prove our service to you and that guests' comfort are upper most on our list.

Yours sincerely
Shahrir Amir
General Manager
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KL
Level Contributor
213 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 16 July 2013

Stayed one night, actually only 8-hour-stay as my chk-in time was midnight. Initially my room was booked a superior twin without window RM120nett but changed to a deluxe room with window RM170nett. I think this is reasonable price as it is inclusive of breakfast. The room I was assigned was refurbished (I assume), spacious and clean. All equipments were functioning. It was under Ramadan promo, thus I could enjoy with this price. Breakfast was limited choice but to consider this room price, I have no complaints. Overall, I am happy with the clean, spacious room with the reasonable price.

Room Tip: superior room has no windows. recommend to book a deluxe.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelhoneybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettIntl, Director of MarCom, Dorsett Hospitality International at Silka Johor Bahru, responded to this review, 12 August 2013
Dear travelhoneybee

It's good to hear that you have enjoyed your stay with us and we look forward to the opportunity to be of service again on your next visit.

Regards
Shahrir Amir
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Silka Johor Bahru

Property: Silka Johor Bahru
Address: Jalan Masai | Mukim Plentong, Johor Bahru 81100, Malaysia (Formerly Dorsett Johor Hotel)
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3 star — Silka Johor Bahru 3*
Number of rooms: 252
Official Description (provided by the hotel):
Silka Johor Bahru is a value led international chain hotel in Johor Bahru, Malaysia. It has 252 well-appointed rooms that are suitable for families, business and value-conscious travellers. Located near Jusco Tebrau City, the hotel is less than 20 minutes from Johor Bahru City Centre and less than 15 minutes from the Singapore border (woodlands checkpoint). Silka Johor Bahru is also the only star rated hotel exclusively associated with the Johor Premium Outlets (JPO) which is about 25 minutes away from the hotel. Asia's 1st Legoland themepark is only a 25 minute drive away. Silka Johor Bahru also has a range of food & beverage outlets, meeting rooms and a banquet hall which caters for all dining, function and event needs. You'll never miss home when you stay with us! ... more   less 
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