Stayed there twice and I enjoyed each of my stay. The lobby was very grand and the rooms did not disappoint. Room was big. There is a premium feel to the interior decor - marble desks, huge sofas and nicely carpeted floors.
Washroom very clean and well maintained. What I really liked was the wide range of toiletries provided.
The only thing I didn't like was there seemed to be a tinge of strange odour in the room. I suspect it may be cigarette smell. Oh and don't forget this hotel allows people to smoke wherever they want, so be prepared to tolerate cigarette smell in the lobby and along the walkways.
Service was unfortunately quite mediocre. There is nevertheless room for improvement. We tried calling the concierge many times but nobody bothered to answer our calls. I had to go down personally to get things done. Also, while we were thankful that the valet service lent us an umbrella when it started pouring heavily, for some reason or another they had to make us stand there and wait for 20 minutes when we wanted to simply return an umbrella.
Last but not least, the breakfast spread was excellent! Lots of variety - chicken, fried vermicelli, chicken porridge, chawanmushi, simple dim sum, fruits, just to name a few.
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