Stayed here from March 9-11 2014 with my mother. She suffered a stroke a few years ago and walks slowly with a cane. Upon check-in the security guard without being asked immediately brought over a wheel chair and offered to wheel her to our room.
The room on the 22nd floor was a little smoky but bearable typical of Malaysian hotels. The price of the room included two pretty good buffet breakfasts. When we went for breakfast, the server was very helpful in setting up the chairs to accommodate the wheelchair. It may not seem like a big deal but if you were traveling with a person who needs care, you appreciate it. I spoke to the manager Calvin to let him know of the good service. He even personally help my mom into our car at the end of our stay. Thanks!!!
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