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“Average but not for working people”
Review of Swan Garden Hotel

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Swan Garden Hotel
Ranked #63 of 109 Hotels in Johor Bahru
Reviewed 13 July 2012

I was here on a business trip, the internet connectivity on the 2nd floor was very very bad. Even the lobby have better internet connectivity. I complained a lot of times to the receptionist but to no avail. Room cleanliness is good, staff is friendly. The breakfast served was bad though. Overall, its ok for people on short vacation/or visiting relatives.

  • Stayed: June 2012, travelled on business
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Thank SJaneK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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23 - 26 of 26 reviews

Reviewed 13 November 2011

The room was small and the furnishings are dated. Stains on the floor, chips in the tile bathroom, water stains in the "closet", musty smell in room. The hotel shows more than its age. The housekeeping was spotty and inconsistent. I would get two wash cloths one day and no hand towels, the next day I would get two hand towels and no wash cloths. The staff was friendly enough but communication was difficult because of their lack of understanding of English. It took a trip down to the front desk to get a roll of toilet paper, I had problems with my TV that I reported several times to the front desk and it was never fixed. I asked for some help getting some currency exchanged and a place to eat; I just got blank stares and several phrases in something that wasn't English. I asked for clarification and just got shrugs from the front desk. Checking out with western credit cards is a nightmare. I rated it as average but I have only stayed at this hotel in the area and don't know if it is average for the country or great. If this hotel were in Europe or America I would rate it much lower. The roof top area is great but don't expect anything other than a beer. I tried to get a soft drink and it wasn't going to happen.

Room Tip: Get the biggest room you can as they are cheap by European or American standards and the larger room...
  • Stayed: November 2011, travelled on business
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Thank BengCh001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2011

Stayed here as a couple in July for 2 nights. Decor is simple and easy on the eye. Very proffesional and friendly staff. Room spotless and spacious enough. Roof top bar was nice for a beer and good view of the town.
Would stay again if in the area.

  • Stayed: July 2011, travelled as a couple
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4  Thank scotsboy76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2017
Google Translation

Stayed: June 2017
Thank Winnie_W8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swan Garden Hotel

Address: 26 & 28 Jalan Suria | Bandar Seri Alam, Johor Bahru 81750, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #63 of 109 Hotels in Johor Bahru
Price Range: £22 - £40 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Swan Garden Hotel 3*
Number of rooms: 100
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