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Citrus Hotel Johor Bahru
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Reviews (923)
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All reviewsjb sentralstrategic locationlocation is excellentcheck pointfood stallsnight marketclean hotelboutique hotelfront officebuffet breakfastpleasant staydeluxe roomimmigrationbackpackersbordermalaysiacons
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Reviewed 1 June 2014

The good loacation next to JB Citymall via the overhead pedestrian is a plus.
The breakfast spread is ok.
The club snack is a dissappointment though. Considering the extra that I forked out for the room to enjoy the club facilities, the snacks are a dissppointment. Just drinks and one type of kuih and biscuits. Of course the usual gym facilities are there, as is a snooker table.
Will I go back again? Definitely, but not club room.

Room Tip: Everything is within walking distance.
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nor R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this reviewResponded 23 June 2014

Dear Nor R,

Thank you for your feedback and taking the time to share your experience during your recent stay. We always welcome observations and comments for way to improve and rest ensured that we will personally address these issues.

Thank you and appreciate for bringing the comments to our attention. Please accept our sincere apologize for the standard of service did not meet your expectation

We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours Sincerely
Stieve Aron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

Hi, i just want to say that the hotel can do better to retain the existence guest and the new ones. For all the floors and rooms there should be CCTVS in hte middle of the hallways. also change the style of the hotel back to the old way it was instead of family oriented! I prefer it to be business oriented! It does not make sense that 5 people are checking into a club room! Honestly, Citrus can go further! More CCTV's and security guards needed to be increased! Thank you.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank benwolf223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this reviewResponded 23 June 2014

Dear benwolf223,

Thank you so much for taking the time to share with us your valuable comments during your recent visit. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestion such as yours as they indicate the areas where we can further improve.

We have noted your observations and recommendations’ for your improvements to Citrus Hotel JB. We will continue in our improvements’ efforts on the related issues mentioned.
We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours Sincerely
Stieve Aron

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Reviewed 29 May 2014 via mobile

We stay in triple room of citrus hotel. Big room,so we can do anything here. I stay with 2 kids.good location,near central mall n maldrun street (Many restourant here),and walking from ciq(malaysia immigration).
But a little bit noisy, we hear a baby cry loud. And i can hear my nextdoor have conversation..

Stayed: May 2014, travelled with family
Thank Ev3lin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this reviewResponded 23 June 2014

Dear Ev3lin,

Thank you so much for taking the time to share with us your valuable comments during your recent visit. We have noted your observations. We will continue in our improvements’ efforts

We look forward to welcoming you again, giving us another opportunity to serve you better.

Yours Sincerely
Stieve Aron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

It is located very near to the Johor-Singapore causeway. 5 minutes walk to one of the only best looking shopping complex in Johor. We stayed at one of the club room. We asked for room-service but not as expected. No tissue roll replaced, the room is still dirty, rubbish is still everywhere. On top of that, you have to go to the third floor just to iron your clothes. So bring your own iron. And I have to do this for every day.

Room Tip: Choose the rooms on the third floor if you do not bring your own.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HR T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this reviewResponded 23 June 2014

Dear HR T,

Thank you for taking the time to provide us with your feedback on Trip Advisor. We are truly sorry to hear about your unpleasant experience. We will like to ensure you we will personally this issue with the staff concern and will ensure he or she receive the necessary guidance to perform much better role moving forward to avoid a re occurrence of this or any other incident.

Unfortunately there is no way of recreating the past of reversing the unpleasant incident you have experienced. However we can assure you that we value your feedback and will utilized to improve our service and communication.

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Please do hesitate to call me when you plan to come to stay with us.

Yours Sincerely
Stieve Aron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

We brought three children and stayed in club suite room.
Pros : The room was clean and near to JB sentral where we could take a walk to get a bus to Legoland or Singapore. There were two free mineral water bottles which they provided every day. A lot of halal food near the hotel, teh tarik across the street is a must, and also burger stall near the hotel. Aircon was OK
Const : No slippers provided, the elevator were small but it's OK to take all of us, on day one breakfast was not tasty but on day two breakfast was delicious.
We were very happy stay there, and would like to come back again if visiting JB.
Thanks Citrus..

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Dedi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this reviewResponded 23 June 2014

Dear Dedi M,

We are truly happy to know that our Hotel | Services | and the surrounding for Food & Beverages’ catered to your needs. We acknowledge your comments’ with regards to Breakfast and we sincerely apologize for it and we will ensure that it does not happen again as we are in the midst of having a change in the F&B / Kitchen organization to ensure that we serve as consistency of the menus for all both in presentation and taste,

Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Please do not hesitate to call me when you plan to come to stay with us.

Yours Sincerely
Stieve Aron

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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