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“strategic hotel”

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Citrus Hotel Johor Bahru
Ranked #29 of 108 Hotels in Johor Bahru
Balikpapan, Indonesia
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“strategic hotel”
4 of 5 bubbles Reviewed 26 June 2014

i was stay at this hotel on 20th june - 23rd june using triple room becouse im with my family
the room was enough for me with 5 member of me n my kids..

the resepsionist dan the door man was very friendly and helpfully..specially the pregnant lady resepsionist (i forgot her nam).

the lift is very small

the breakfast not to many variation...n no standard rice i see for 3 day, just fried rice and mee hoon. i hope you can always have rice becouse kids sometime dont want eat spicy meal

the hotel location was strategic.. with just walking about 10 minute we can get to jb central for carryng us to many location such as legoland and hello kitty land

arround the hotel many food can be found..and almost everyday when we stay we eat at warung kandar in the front of the hotel.

and many poor people n beggar around the hotel street..so becarefull when you take a walk specialy for women..

sure we will stay in here again if we visit JB again
tq

Room Tip: use higher level to reduce the noice
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank hendra_sheva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 14 July 2014
Dear Hendra_Sheva,
We were delighted to read that you and your family had enjoyed your overall stay with us and wish to thank you for your gracious comments of our Hotel Service and facilities’ particularly in regards to our staff (Ms. Nadia / Mr. Din) receiving such positive feedbacks from guest like your self inspires us to continuously improve our Service Delivery. We will share your kind review and appreciation feedback to our staffs.

We looking forward to welcome you and the family back to our hotel in the near future, should you require any further assistance please do not hesitate to contact me via the Hotel

Warm Regards TQ
Stieve Aron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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811 reviews from our community

Traveller rating
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    68
See reviews for
280
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (172)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

I chose the Citrus Hotel primarily because of its excellent location, besides City Square and across the road from CIQ.
The standard room on the 6th floor was small, very basic but clean. There was a kettle and tea/coffee satchets.
Don't go with high expectations and you will not be disappointed. Minor shortcomings in the Hotel's facilities is compensated by its convenient location and reasonable price.
The pillows however,were flat and too soft, so sleep was not very comfortable. When I requested for a foot towel for the bathroom,the Reception said they didnt provide it, but eventually Housekeeping brought one.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank piscesinblujeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 14 July 2014
Dear Piscesinblujeans,
We thank you for your most valuable feedback and taking the time to share your experience during you recent stay.
We strive to meet and go beyond the expectations’ of our guest. In view of the comments we have already taken care of it.
Once again Thank you and we look forward to welcome you back to CHJB.

Warm Regards TQ
Stieve Aron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, null, Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Never fail to meet my expectation. Easily accessible across the causeway, near to major shopping center, great service, clean room, etc.
Keep up the good work and provide your best service to the guests.. Citrusions.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank CJH1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 25 June 2014
Dear CHJ1985,

Thank you very much for sharing of your valuable time giving feedback's following your recent stay with us. Your kind compliments will be shared with all staffs.

Once again, Thank you for staying with us and we hope that your next visit to Citrus Hotel KB will include us for that we will have another chance to welcome you back again soon. Please do hesitate to call me for any further assistance

Sincerely Yours
Stieve Aron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
George Town, Malaysia
1 review
4 of 5 bubbles Reviewed 22 June 2014

room not too big, but comfortable, clean and nice, located at city centre, near to ciq and can easily go to singapore, near to shopping mall, lot of stall around and shop. simple breakfast, not too many choice. ok

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ZmrDin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 25 June 2014
Dear ZmrDin,

Thank you for your kind words of appreciation for our Hotel products and the location. It brings great pleasure when our hard efforts’ to satisfy our guests’ appreciates and remembers.

We are looking forward to welcome you back in the near future, should you require any further assistance please do not hesitate to call me via the Hotel.

Sincerely Yours
Stieve Aron
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 22 June 2014

Funny to think that it was noticed by my kid that the room has no windows. They have 2 elevators, i always joke to my kids whether they want to take the small elevator or the smallest one. I can see some ants running around.

Room Tip: Choose a better hotel.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 25 June 2014
Dear Michael W,

Thank you so much for taking the time to share review on your recent stay with us, while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We have noted your kind observations especially on the room allocated to you as we do have rooms with the windows but then again they are all sealed and locked as based on some past bad experience except for Family Rooms and Superior and as for the Lifts it is something that is a permanent structure and cannot be changed but nevertheless we will continue in our improvements’ efforts’ to provide the best of the services.

Once again, thank you for your valuable patronage. From all of us CHJB we look forward to welcome you and the family again in the near future, should you require any further assistance please do not hesitate to call me via the Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

1 review
4 of 5 bubbles Reviewed 15 June 2014

Clean and comfortable
Conveniently situated with a lot of hawkers selling food
City square for parking situated just opposite the hotel
Has Starbucks for coffee and other convenience shops
Would preferably eat out for bfast

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Chee Seng L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 25 June 2014
Dear Chee Seng L,

We thank you for your reviews in the Trip Advisor on CHJB location and its external Local Food services. We sincerely look forward for your next plan trip.

Once again please do not hesitate to call via the Hotel for any further assistance.

Sincerely Yours
Stieve Aron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 12 June 2014 via mobile

There's no parking. I had to park inside City Square mall which cost me rm 23 for the long hours.

Lots of mamak restaurant nearby.

The room is clean and spacious..but can be better. The towel is old. Bed sheets still has unwashable stain on it but clean. Theres no sunlight coming in at all even though there's a window..

What I don't like about is the bathroom design. Yes its spacious but the bathroom is not completely sealed. I'll explain what I meant by that. There's a bathroom window to let the steam out. The window is big enough for a person to climb in. Theres no door lock on the bathroom door. And the bathroom door height doesn't reach the ceiling of the room. Leaves a big gap. Although it's on 4th floor, but it just somehow doesn't make people feel comfortable and safe enough..

Breakfast was so-so...the only thing I like was making my own toast...

But the service at the frontdesk is really good. All of the staffs were very friendly and helpful.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iphreeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 25 June 2014
Dear Iphreeta,

Thank you so much for taking the time to share us your experience and reviews for CHJB. As a well-traveled guest, your comments’ are valuable in helping us to maintain a high level of services and ensure that your expectations’ are met each visit. On this occasion we sincerely apologize for the linen related issue and we do take it seriously and will ensure that this does not happen again as for the fixtures issues we will take your recommendations’ but as it has been designed and is a permanent factor but nevertheless we will try to bathroom locks or the closing factor. On the same note we will so the necessary improvements.

Once again thank you and we look forward to serve you and the family once more and please do not hesitate to call via the Hotel for any further assistance.

Sincerely Yours
Stieve Aron
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citrus Hotel Johor Bahru

Property: Citrus Hotel Johor Bahru
Address: 16 Jalan Station, Johor Bahru 80000, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #29 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citrus Hotel Johor Bahru 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike. ... more   less 
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