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“Good location”

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Citrus Hotel Johor Bahru
Ranked #39 of 109 Hotels in Johor Bahru
Batam, Indonesia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location”
Reviewed 24 July 2014 via mobile

This hotel is easy to find because it's close to JB Central and CIQ Johor. Only 5 minutes on foot. Room were clean, big enough and also very easy to find a place to eat. Very satisfying to stay overnight for a transit and continue the journey the next day.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iroelmasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear iroelmasy,
We are delighted to read that you have enjoyed your overall stay with us and wish to thank you for your valued patronage and the gracious comments on our accommodation and the Hotel
Once again, thank you and we at CHJB look forward to welcoming on your next planned visit so we c
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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827 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2014 via mobile

There was no parking for hotel guests. Had to spend $$ for parking alone. Front desk staff was nice and good customer service. Room's towel was dirty and torn. Appreciate if Citrus hotel management to change the rooms towel.

Stayed July 2014, travelled as a couple
Helpful?
Thank Shahnaaz K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear Shahnaaz,
Thank you for the valuable review and comments and wish to thank you for the gracious comments about our staffs’ and your observations and comments has been noted, we have and already ongoing on the process of linens etc changes for the rooms
We welcome reviews like yours as they indicate areas where we can further improve.
Once again, thank you for your valued patronage, from all of us at CHJB Johor; we look forward to welcoming you once again.
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

1 review
Reviewed 22 July 2014

The bathrooms were not clean and towels were dirty. There was no window. We have booked for a family room for a 2adults and 2 children. However, there was only a double bed and a single bed. We requested for a additional pillow. They said rooms are fully booked, hence no additional pillows available. The breakfast was good though and its close the JB sentral shopping centre and the border crossing. But, I would never stay again.

We have paid rm249, For this price you can stay at fantastic hotels which are located 5 minutes drive away by taxi for eg. Hallmark regency.

Room Tip: Sorry, I will not recommend this hotel for anyone.
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank vish p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear vish p,
Our sincere apologies for the unpleasant stay you have had with us, your comments and reviews are noted and thanking you for giving us to address the concerned areas where we will surely address and rectify.
Once again, please accept our sincere apologies and hoping to welcome you and the family and have another opportunity to serve you and the family better.
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bintulu
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014 via mobile

Family trip JB-Sg. The hotel is located in hot spot area with strategic location surrounded with shopping malls, food-courts, taxi service, 24 hr operate minimarts, easy found and etc. The staffs are friendly, helpful and informatics. Wifi facilitated and clean environment.

Stayed July 2014
Helpful?
Thank yong_phang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear yong phang,
We are delighted to read that you have enjoyed your overall stay with us and wish to thank you for your valued patronage and the gracious comments on our staffs’ | accommodation and the Hotel
Once again, thank you and we at CHJB look forward to welcoming on your next planned visit so we c
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 20 July 2014

My 2nd time staying in Citrus Hotel JB. Standard room at 5th floor. The room was not clean as well. The cleanliness of bed sheet was terrible. Still can hear the traffic from outside even though we are at 5th floor. But this hotel is just 2 minutes walk away from the City Square Shopping Centre.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Azrie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear Azrie7,
Thank you for the review and feedback, we will surely take the necessary actions with the concern departments and take your valued suggestions into consideration and while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times.
We welcome reviews and feedbacks such as yours as they indicate areas where we can further improve. With your words we will continue in our improvement efforts to provide excellent service and also on the same note the products to our guests.
Once again we sincerely thank you for your valued patronage and apologies for the linen issues which has been rectified ,from all of us at CHJB we look forward to welcoming you again.
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014 via mobile

I stayed in Club Room with my husband and 2 kids (8&2yo). Room size is ok,not small, minimal amenities.
Plus points:
- good value if you stay for short term (I stay here because we visited Legoland)
- club room with club lounge facilities (children under 12 are not allowed). we will get snacks, drinks, and you can use laptop plus internet connection (at that time it was very helpful since my husband need to do some work)
- wifi in rooms, internet speed is ok
- there is a mall next to the hotel

Minus points:
- not hotel standard cleanliness, i found dirt on table
- no non smoking rooms. so when I entered the room it was smelly as somebody was smoking in the room. When I requested to get a non smoking room, she said all are smoking rooms..sigh
- if you travel with kids and want to find foods late at night, it is not a good choice, the surrounding for me is not kids friendly, better you find foods at mall

Stayed July 2014, travelled with family
Helpful?
1 Thank LollaManurung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear LollaManurung,
Thank you for the feedback and taking the time to share your experience during your stay with us and bringing the issues to our attention and we welcome suggestions such as yours as they indicate areas where we can further improve. We have noted your kind observations and will surely work on this area.
Once again, thank you for your valued patronage, From all of us at CHJB, we look forward to welcoming you and the family again.
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 July 2014

We are happy stay 2 days in Citrus Johor Hotel, It is clean hotelm, free smoke and many variety breakfast menu, but for my children can not eat the Mie (noodle) Goreng or Nasi (rice) Goreng because alwyas HOT and SPICY.
The staff is very helpful and we are enjoy surfing the intrenet wifi in our room.
We recommend to stay again at this hotel next our travelling in Johor.

Room Tip: Please be careful when you enter the lift, because limited space (small lift). When we enter this...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Budiarto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review, 9 October 2014
Dear Budiarto,
We are delighted to read that you have enjoyed your overall stay with us and wish to thank you for your valued patronage and the gracious comments and will take note of the comments breakfast and ensure on your next trip we will make sure the kids enjoy a full hearty breakfast
Once again, thank you and we at CHJB look forward to welcoming on your next planned visit.
Yours Sincerely
Warm Regards TQ
Stieve Aron
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Citrus Hotel Johor Bahru

Property: Citrus Hotel Johor Bahru
Address: 16 Jalan Station, Johor Bahru 80000, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #39 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Citrus Hotel Johor Bahru 3.5*
Number of rooms: 125
Official Description (provided by the hotel):
Citrus Hotel Johor Bahru is a newly renovated JB hotel located at the heart of Johor Bahru’s Central Business District. This centrally located hotel is across the road from City Square Shopping Center, and within easy reach of the CIQ (Customs Immigration Quarantine) Complex as well as Singapore bound and local taxi stands.Citrus JB consists of 125 stylishly designed rooms equipped with modern conveniences that include wireless Internet connection, 32” LCD flat screen TV with cable and more. Citrus Hotel JB offers not only the utmost comfort to guests but also facilities and services such as a café, a club lounge, function room, wireless Internet connection throughout the hotel and much more to support the requirements of both the business and leisure traveler alike. ... more   less 
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