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“Bad service and Scary front officer”

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Bliss Boutique Hotel
Ranked #19 of 110 Hotels in Johor Bahru
Subang Jaya, Malaysia
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Bad service and Scary front officer”
Reviewed 5 May 2014

I booked this place as this hotel was nearby to Singapore's border. When i arrive to the hotel, i was not allowed to look or check the room before checking in . I have been to many places and this is the first time i was not allowed to check the room before checking-in. The hotelier insisted for my details despite having it as i emailed them ealier and requested for my identity card. Upon receiving my Identity card , i was allowed to look at the room. The room was a budget hotel and would be fine for a short stay . Then , i decided to stay and had to go to the bank as i neded cash.I was surprised as the hotelier insisted to hold my identity card untill i returned back to the hotel. I was not comfortable to leave my identity card with someone whom i've not met before. After a small argument , my identity card was return and i decided that i would not stay in the hotel.

Room Tip: No comment
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank 1Choosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Vietnamese first
  • Any
English first
Sg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014 via mobile

Both myself and hubby stayed at Bliss boutique hotel from 2/5/14 to 4/5/14.

The reception Staffs are professional and always willing to answer my endless queries..

We got the design boutique room..(room 258).
Room is facing the city/the road. Its kinda spacious. Even has a platform area beside the window, with a bean bag(which my hubby loves to chill on). Toilet is extremely crampy but good enuf to do your short necessities. We decided on this room as it has a fridge however was not chilled enough.

Maintenance guy (did not get his name) was very fast at coming up to our room(thrice) as we had trouble with the in room safe. Kuddos!

Breakfast buffet is relatively edible and has fair share of the local and western delights.. The menu has slight changes on day one and the second day of our stay.

Location of hotel is just a stone away from the Mamak( indian) food store (24hrs) and a short 5mins walk to the shopping centre Plaza Pelangi.. In case you are not driving, you can easily take the taxi at the plaza pelangi.. To travel about.. There are a few convenience store just along the hotel street.

Rows of spa/massage parlour just across the street.. We took the package from bangkok spa which provides free transport from Bliss Boutique hotel.

We will definitely come back again for short get away again.

Lydialfie sg

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Lydialfie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 May 2014

Stayed at this hotel for once and the room I booked was Designer Deluxe. My comments are as follows:

Pros:
1) The room comes with buffet breakfast and the breakfast is widespread and excellent. In fact, this is the thing I like the most about this hotel:)
2) Room view is not bad.
3) The cleanliness of the room is acceptable.
4) The staffs are friendly.
5) Free fruit juice is served daily at the lobby.
6) The hotel is not that far from KSL shopping mall. So, the location is quite strategic if you have your own transport.

Cons:
1) The attitude of staffs is a bit rigid and dogmatic on their policy. Their buffet breakfast starts at 7:30am. On the last day of my stay, I went down to the lobby around 7:24am and when I was about to enter the cafeteria (Wine and Cigar Bar) to have my breakfast with my girl friend, I was stopped by a receptionist. I explained to her it was about 7:30am already and you know what, I was told that it was NOT YET EXACTLY 7:30AM. When I peek in through the glass door, everything was ready. I was really speechless. Then, I was waiting outside of the cafeteria and talking with my girl friend. Time past. By the time I looked at my watch, it was about 7:40am already. We were just sitting in front of them, waiting for the breakfast, but none of them remind us about the time. It was a bit disappointing.
2) The room is small.
3) Sound proofing is not that good. Early in the morning, I was awaken by noise coming from the outside of my room. It was a woman's voice. Laughing and laughing, non stop, very loudly. I had no idea whether she was a guest or a staff. My point is when there are people talking outside of your room, you can listen to what they say clearly. If they talk loudly, that's what you will get as well.
4) Parking lots are limited. If you make a booking during peak season, you will definitely be in trouble.
5) The bathroom is VERY VERY VERY VERY VERY small. It fact, it is the smallest hotel's bathroom I have ever used.
6) The design looks good but the room looks a bit old, mainly caused by cracking paints on the wall.
7) They don't provide 2 in 1 (or 3 in 1) shampoo (i.e. shampoo + body shampoo). Instead, they provide only soap and shampoo. To me, this is stingy.
8) TV reception is not that good as well. Although not all channels have blurry pictures, unfortunately, those I watch have blurry pictures -.-"
9) Water dispenser is unavailable.

In overall, this hotel is still a good hotel, especially the breakfast, but NOT as GOOD as what I have found from this website.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sean442014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 April 2014

Stayed 3 nights for photo shooting at JB. All staff is friendly. Having security and CCTV to ensure car is parking safely along the roadside. This is really good. Room is small, but is clean and comfortable. Breakfast having limited of choice but taste still ok. Consider the price is cheap compare to big hotel, I am quite satisfy with the service provided.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank klsw82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuching, Malaysia
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 April 2014

We stayed in a family room for 4. The room was small and windowless but it didn't matter as we only stayed one night. The hotel is easy to find and there are coffee shops nearby. If you don't mind a 10 min walk it'll get you to a bigger restaurant and more eateries. Still, I think it's a convenient and nice play to stay if you're driving. If not, taxi is a must and they are not hard to find as Plaza Pelangi nearby. The buffet breakfast had limited choices but enough to keeps my family happy.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KopiGian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 3 April 2014 via mobile

I like to complain, but this may be my favorite hotel in the whole world! The staff is so kind and patient and truly is there to serve just you. The food is awesome: the breakfast is all hand prepared, with friendly staff, who will cook anything to order. The Nasi Lemak is the best in all of Malaysia. The owner is a kind and gentle man who makes it a point to greet visitors. The hotel location is so close to the bridge to Singapore, I stay there even during a Singapore visit! The room is spectacular, see the attached pictures photos. Beds are comfy and clean, with nice thick duvets. The rooms are small-ish but the bathroom is fantastic. Unlimited hot water, very large thick towels, and everything is spotless and clean. This is a great get away town, with lots to see and do. The staff will guide you to the beautiful shops and museums and cultural sites. The Pelangi mall is immediately next-door, with lots of Western style shopping and food. Don't miss the fun decorations inside Bliss Hotel... Very bright and colorful. This is an A+ hotel.

Stayed April 2014, travelled on business
Helpful?
4 Thank DavidPlate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 March 2014

photo of bliss hotel is very nice and it was so good as to make us surprised that the hotel was far below expectations.
This hotel is old hotel that faces made lightly. carpet is very thin and ragged.
be careful if you pass the card is lost, you will be charged 20 rm
cleaning service could get in even we put a sign dont disturb
cleaning service always put clean clothes on a dirty carpet
no chairs in the room
wc and shower bath wearing very narrow folding doors
cramped and stuffy air despite already 30 turn on
sometimes like hard locked, so it should be a slam hard
expensiveness compared to the quality we received

Room Tip: be careful if you pass the card is lost, you will be charged 20 rm
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rudiwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bliss Boutique Hotel

Property: Bliss Boutique Hotel
Address: 50 Jalan Jaya | Taman Maju Jaya, Johor Bahru 80400, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites
Hotel Style:
Ranked #19 of 110 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bliss Boutique Hotel 3*
Number of rooms: 47
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