I think most travellers giving bad reviews are from a certain island country near JB and expected that for the miserable RM148 they pay, they expect a westin. Well,coming from the same island country, I do understand how the mentality works - that they get the best from the least. To be very honest, I have to say this hotel isn't really THAT bad. I have reasons to believe some negative comments weren't that reliable because I called up the hotel to verify some names, the few listed here were not in their staff list. So I do not know if such is real.
My experience just over this weekend:
1. Check in 5 mins.
2. Check out 5 mins (and we even had an extension of 1hour 15mins with no fuss from the reception).
3. Breakfast wasn't bad - try the other hotels and you will know what I mean. At least the eatery is tidy and very clean and the table service was apt and sharp.
4. Rooms are nicely done up - we were on the 9th floor and the moment I look inside I thought I was at the thistle (JB). Not exactly huge but if you want huge rooms, and all the drama ramas inside, please go book at hotel at the Thistle at almost twice this price. Else, i think it's a very nicely done up room with clean sheets, soft bedding and ok wifi. It's much much much better than what you can expect from at RM148 hotel. You don't see such stuff in KL nor on the island country where complaints shot like no other business.
5. Hairdryer can be obtained from one call to housekeeping.
6. The first impression at the lobby is a nice hotel worthy of the low price.
Generally, if one expects 5 stars, then pay a 5 star price to stay in a 5 star property. Else, be practical, receptive and know what you pay is what you get.
Also, service can be expected but not demanded. If you want people to treat you well, then start with a smile at the reception.
- Reservation Options:
- TripAdvisor is proud to partner with Asiatravel.com Holdings, TripOnline SA, Ebookers, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your 11@Century Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.