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“Horrible experience - Never Again!”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #8 of 108 Hotels in Johor Bahru
Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Horrible experience - Never Again!”
Reviewed 26 May 2013

This is a horrible hotel. Apart from the location, I really have nothing good to say about it. And I am not even sure where to begin when it comes to the terrible experience I had at this hotel.

First, the check-in time was 3pm. We tried to check in earlier and was told to go to another counter later at 3pm to collect our keys. At 3pm, we were told to wait another half hour. And then finally at 3.45pm, we got redirected to another counter whereby the queue was awfully long, just to collect the keys. Upon collection, they said they only had 1 room ready and we had to wait for the other 2 rooms to be cleared by housekeeping. We went up. Met the housekeeper who told us all the rooms on the level have already been cleared and ready for check-in. So we went back down to tell the counter staff. And we finally got the other 2 rooms at 4.30pm! And yes, all these delay occured despite us informing them that we have a baby who needs a room to rest.

Next about the room cleanliness. The bed linen had stains and even holes. The towels were not washed well. I cleaned myself with one only to realise later that there were dried up food particles on it. The toilet had pee stains on it, and it had a foul stench of ammonia. The toilet floor had black stains on it. We also found leftover rubbish that wasn't cleared properly. It made me wonder whether we had booked into a 2 star hotel?!?!? I have stayed in 3 star hotels in Malaysia which were much cleaner!

And then there's the room service, or lack of it, my brother-in-law was unwell and thus he stayed in and ordered room service. Guess what? His porridge never came, in spite of multiple calls to enquire about it. Never came, nil apologies too.

The final straw was when they called at 10pm at night, informing that that the check-out was at 12pm the next day. First they don't even realise that there is a possibility that people may be asleep by 10pm at night, esp when you have a child around. Second, I wonder whether they even considered compensating the 1.5hrs delay and all the inconvenience caused. Oh yes, they also said, if we check out past 12noon, they will charge 80MYR per hour. In this case, they really should return us 120MYR for the delay they caused us! Btw, they called again at 10.30pm, this time the toilet phone, because we had disconnected the room phone. Do they not get a hint or what?

This is a terrible hotel to stay in. Frankly, as long as you have a car, I would recommend staying at some other hotel, like Mutiara (which is older, but with much better service, more affordable, and value-for-money, cleaner, bigger and not too far from the shopping as well). Never will we ever stay in this hotel again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank JuneTP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Singapore, Singapore
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 May 2013 via mobile

Went there on thursday,the eve of a public holiday and stayed at the camellia suite, which is actually 2 rooms at the end of the walkway but they put a door across the walkway, effectively making it into a suite.

Now the good points 1st. The room is absolutely gorgeous with lots of space for the little ones to run and play. Beds are comfortable and plush, towels are big and clean, sofa firm and comfortable. TV is big. Room 1 has a private jacuzzi but the bedroom has no partition, and Room 2 has an induction stove and kitchen sink and the bedroom is partitioned.

Location is fantastic, right below is KSL City shopping centre. Food and shopping aplenty.legoland and hello kitty theme park is about RM60 ride away (7 seater taxi).

Buffet breakfast was pretty decent,standard malaysian spread.

Now the bad.
Not enough lifts to serve the hotel. Always see queues at the lift lobbies. Please note that there are 2 towers.

Wifi is inadequate as well. Thoroughout the stay i always had the system reflect that too many users are logged on.and i dont understand why they only give validity of 1hour for each username and password they provide.

The so-called water theme park is pathetic and expensive! 3 pools with a few water splutting dinosaurs and they call it a theme park? And guess what? The entrance fee is RM50 for adults and RM30 for kids! Madness! If it was RM5 and RM3 respectively i would have paid because the free pool is simply too packed.

But in short, i still enjoyed my stay there partially because of the very nice room and good location.

Stayed May 2013, travelled with family
Helpful?
1 Thank archenemy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aloysius1447, Manager at KSL Hotel & Resort, responded to this review, 29 May 2013
Warmest greeting from KSL Hotel & Resort Johor Bahru.

Firstly, we like to thank you and delighted to know that you enjoyed your stay at our hotel.

To update you, our Dinosaur water theme park will only be opened next month, with a 50% discount for all room guests.

Just to highlight, our theme park has 3 big pools and 4 water slides. We also have lots of water floats games, like the giant water tube, the banana boat, the Saturn water tube, the no.8 water ring and kid floats. To bring more excitement to the park, there are 5 actual sized motorized Dinosaur with sensor and sound effect. We also have 6 water gun sprays, 2 huge water ring spray and 2 huge water-throw buckets for guest to get splashed.

Once again thank you for your comment and we look forward to welcome you back to the hotel.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 May 2013

we arrived at ksl during the eve of vesak day. it was very crowded and we had to wait for 15 mins to get a lift up to our room. when we finally arrived at our rooms, we realised that there was already someone occupying the room. we went down to the lobby and asked for a change and this time the staff ensured us the room will not be occupied. so, we waited for 15 mins again to get a lift up. guess what.. there was another family inside the room!! this just clearly show how insecure and ridiculous the system is!! be sure to lock out your belongings and be careful when staying in ksl.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelzzzgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Johor Bahru hotels

Perth, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2013

Stay in May. I read the tripadvisor before visiting this hotel. There were some negative comments regarding this hotel, however, most of them mentioned it has great location and connected to shoppping mall so I don't mind giving them a try.

I reach the hotel and greeted warmly by the bell boy and they leaded me to the check in reception. Check in was smooth. Although there were people in the queue, I took 5 mintues to get my room key.

Room were clean and toilet amenities were abundant. Water pressure and temperature was fantastic.

After checking in, went around the shopping mall. It was incredible huge. There were lots of food and beverages restaurants, fashions, massages, padicure, medicure and even a cinema and TESCO hypermart. Everything was convenient and I could just buy some extra clothing or anything when needed. I wanted to go JPO at first, but after completing the mall itself, I was exhuasted. Things were so so cheap there.

Besides shopping, we took a day tour to Singapore Universal Studio arranged by the hotel. You won't believe that it was only 2 turns to reach Singapore. Journey took about 45 minutes. We were back in the evening.

For the breakfast, there were alots of variety. Replenishment were fast enough. Clean and spacious.

Overall, it was all good. Perhaps, the owner did take the comments from the Tripadvisor and improve on it. I had nothing more to ask for.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markallen28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellon, United Kingdom
Level Contributor
113 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 20 May 2013

Stayed there for three nights with my two kids. My teenage daughter liked the location as it was right next to a shopping mall. Good location if you want to travel to singapore for day trip as the hotel is very near (about half mile) the causeway.

The rooms were clean and comfortable but it seem to take forever to get checked in!

The buffet dinner and breakfast in the restaurant on the ground floor was good value but the so called international free flowing buffet on the 7'th floor is not worth it! Half the dishes had not be cooked one hour after the buffet started!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brymills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 May 2013

Let's start about the good side.

The hotel room is spacious and is well equipped. Clean and neat. It's connected to a shopping mall where you can grab some food without walking outside.

Here comes all the drawbacks.
1) My friend booked the Legoland Package through a Singapore based travel agent. However, a front desk staff claimed there's no such booking. Lucky I had the hotel voucher printed and she finally granted us a room.
2) The staff are not well trained. They are not efficient and not familiar with the hotel facilities, say the office hour of its business centre.
3) There was a little damage on either the wall or bath tub so water leeks while having shower.
4) The bed cover was worn out. I never stayed in a 5-star hotel which provides bed sheet with holes.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ngrowena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 May 2013

Very clean hotel, friendly staff. Good size clean rooms, great pool, comfy sun loungers. Friendly helpful staff. Excellent food in clean restaurant. Nice bar to relax in while listening to good live music. Would strongly recommend this hotel.

Room Tip: All rooms appear to be the same
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susiewhozie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 108 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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