Check-in process was smooth sailing as we got there around 5pm on a Thursday. Not bad for a first impression. We booked a superior triple room that accommodates up to 3 adults and was wowed by its size as soon as we walked in. The queen and single beds were comfortable especially the not-too-soft-and-not-too-firm pillows so we woke up without neck pains. The hallway was calm and quiet (though it could've been less dark), no outside noise whatsoever that gave us a good night's sleep during the entire stay. Shower had nice water pressure and perfect temperature.
We only found 2 bath towels as opposed to 3 bath towels, hand towels, and a floor mat towel, so we had to dialed housekeeping for the missing towels. The room was not properly cleaned on the 2nd day after we got back from our day trip. We noticed hand prints, mostly belonged to my 4-yr old son, on the surface of all the tables. Water spill from the night before was even still there. We could just tell the housekeeper never wipe-cleaned any of the furnitures because they were still dusty and messy with my son's art supplies (drawing book, papers, pencils, etc) and yes they were still all over the place, untouched, unremoved. They did not even replace one of the used mugs with the new one. We found the TV channels were boring and expected a lot more from a 5-star hotel.
We were glad that at least we could get a good night's sleep and that all beds were made and nicely tucked on the 2nd day! Will we stay here again? Maybe yes, but may ask for a better housekeeping next time!
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
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