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“Pleasant stay”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #11 of 109 Hotels in Johor Bahru
Reviewed 17 February 2014

Had the chance to stay at this hotel for 2 nights, the arrangement of the bed should provide enough space for Muslim to pray. overall the cleanliness of the room is aright. one may get irritated with the wakeup calls, it rang even though there was no arrangement made.

  • Stayed: January 2014, travelled on business
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1  Thank rku140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,004 - 2,010 of 2,459 reviews

Reviewed 16 February 2014

Stayed 2 nights here just after Christmas. Rooms were fine with ok views. Liked the fact they had free drinks at the lobby for those waiting for rooms to be prepared - great tea tarik! We got a room on the 16th floor and didn't count on there only being 4 lifts for our tower. (there are 2 towers of hotel rooms). Most times the lift was slow but acceptable, but the biggest problem was it had a very limited capacity. Evreytime we had more than 10 people step in, the lift would beep and not operate. We were constantly telling guests to step out or not to come into a lift - very annoying and slow. The worst experience we had was on the day of our check out, because of the numbers of people leaving that day, we waited over 20 minutes just to get into a lift. We then had to travel up just so we could get down. The lift stopped on EVERY SINGLE LEVEL because people were waiting on every level, but couldn't get in as the lift was full. Ridiculous to build a hotel with so many rooms where the facilities can't cope! We were not the only ones who suffered - plenty of guests were frustrated. It's something that must be addressed for this hotel to keep its guests happier. Swimming pool and "theme park" were good. Except the day we went, they ran out of towels! Staff could not say how much longer it would be for fresh towels to arrive. Unbelievable! Had to go back up to our rooms to grab our room towels. Meals in the restaurant were good, but again ... too many people. Quite a task to navigate and carry food 20-30 metres to one's table. Restaurant felt more like a market with the noise and activity.

Room Tip: Maybe a room on a lower floor would be better ... can walk down the stairs if needed!
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  • Stayed: December 2013, travelled with family
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Thank botak67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2014

First time check-in to the hotel for business trip- It wasnt very good experience when no one even helped me with my stuffs eventhough, clearly my hands were full with bags, clothes, and stuffs. No one help, no one said a thing. So sorry, zero marks for the first impression.

Other than that, nothing else matters. the internet is fine, bed is good, TV channels, not impressed much. Oh, but the breakfast is good, except the time i was around was a lil crowd.. Remember to get the smoked beef if u choose to have breakfast in here.

Finally, I would like to give credit to FO Shafiqah as being helpful and thoughtful to my team upon check-in.

  • Stayed: January 2014, travelled on business
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Thank Bellalicious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

I come to JB for work and have stayed in four other hotels in the area. This KSL resort is good because you have the mall with plenty of food choices and a super market for food. I recommend this place, but don't expect too much!! For a new hotel it's already looking rather run down on the inside. Internet connection is quite slow, staff is nice, but not overly helpful. You can arrive with two big bags and nobody would ask if you need help or open the door for you. You get what I mean.

  • Stayed: February 2014, travelled on business
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Thank firefighterr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

I had stayed at KSL a couple of times and have really enjoyed my stay each time.The Dinosaurs theme park was the best thing, kept the children busy throughout the stay.Shopping mall is also good everything eaisly available

  • Stayed: November 2013
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Thank Aamits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

We stayed at 2-bedrooms apartment with wonderful shopping spree below. Just name what you want and you can get it. It's a bit difficult to find the lobby (advice: look for Esplanade Resort Parking Area). Don't go to Danga City Mall (Metrojaya), it has nothing and bored!!!

Room Tip: Good for 24th floors above for good view
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  • Stayed: January 2014, travelled with family
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Thank Doris0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2014

good location, it's just opposite ksl city mall. Saves on taxi fare to the shopping centre. A good spread of buffet, with good food. Nice & amaxing suites. Friendly & accomodating staffs.

It's located by the roadside, can get a little noisy during peak periods.

Room Tip: Get a higher floor to escape from the traffic noise
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  • Stayed: August 2013, travelled with family
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Thank Indra27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 109 Hotels in Johor Bahru
Price Range: £41 - £61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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