Made a last minute booking at this hotel for a short trip to Legoland Johor and Johor Baru. After reading the reviews in Tripadvisor, I had mixed feelings about this place but subsequently decided to give it a try anyway.
I made a point to avoid the apartment block since almost all feedback was negative. Booked a hotel room and requested for non-smoking room with a king sized bed.
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The hotel location is rather central in Johor Baru town. Unfortunately the surroundings of this "resort" is pretty complicated and a huge mess. One good thing is that there are many eateries surrounding the hotel and you can easily get a sampling of cheap local food.
We drove and had to look for the entrance to the carpark. The roads were rather busy when we arrived at night and cars were going in all directions. Finally we found the entrance to the basement carpark. As mentioned by some other travellers, the basement carpark is crowded since the carpark is shared with the mall. Although this resort is rather new, the basement carpark is TERRIBLE and filthy. It looks more like a badly maintained 10-year old place. Since we were already in the basement, I didn't bother to look for the upper floors parking area. As a guest of the hotel you get free parking. All you have to do is get your parking ticket validated at the hotel reception.
Check in & check out
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We arrived around 8pm. Since it wasn't a peak period for check in, the process was smooth. I was given a room as per my request. There are 2 hotel towers - Tower 1 & Tower 2. We were given a room in Tower 2 which was a short walk away from the lobby (Tower 2 lifts were right in the lobby). The passage to Tower 2 lobby smelt of rotten eggs for some unknown reasons. I'd suggest you request for a room in Tower 1 for convenience.
We requested for late check out but was allowed to extend till 12:30pm only. Had to queue about 15 minutes for check out as it was the peak period. Process was relatively quick since my room was pre-paid.
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Carpet - YES
Wifi - YES
Came with free wifi but was good for only 2 devices at any one time. The reception was good enough to give me a few slips (with userid & password) for 1-hour complimentary wifi use if I needed to use more than 2 devices. Room size was reasonably big and could accomodate 2 adults and 2 children. Maintenance wasn't too good though. The bathtub wasn't cleaned well and the was mould at the corner of the wall. Water leaks onto the floor when you shower. There is a rain shower but we didn't use. The position looked like it would wet the entire floor if we used it.
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The resort boasts of a water park on the 7th floor. There is a regular swimming pool that is meant for hotel guests and a separate "water park". The entrance fee to the water park costs RM50/person but is free for hotel guests. Hotel guests simply need to write down their room number and check-in/check-out dates in the registry at the entrance to gain free entry. there is no verification required. Anyway, it is totally not worth paying RM50 for the park. The water park is really small with a couple of slides for kids and shallow pools to laze in.
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The hotel is connected to a large shopping mall. You could spend the whole day shopping here.
- Official Description (provided by the hotel):
- KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com and Odigeo so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.