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“Crowded enviroment”
Review of KSL Hotel & Resort

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KSL Hotel & Resort
Ranked #8 of 109 Hotels in Johor Bahru
singapore
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Crowded enviroment”
Reviewed 6 July 2014

Last month, had a one nite stay with spouse to check out hotel. Quite an experience like what we
faced in the Venetian, Macau. Very crowded with loads of guests being a local holiday on top
of Singapore's scholl vacation. There were 6 lifts which were insufficient to tackle the crowd.
Room was generally acceptable as bigger than most newer hotels. All normal amenities like
toileteries, kettle for making tea/coffee but poor quality room slippers were provided. The room safe was wrongly positioned at very low knee level and not eye level as in most hotels. Cannot
understand this as the closet has space to fit it in.
Bed was not too hard with 2 types of pillows. Aircon was pretty cold but as our room was facing
west, it cooled the room.
Due to large groups, we could not eat in the coffeeshop which serves buffet charging quite low
price. Unfortunately, we cannot comment on it's quality. We can however say that this and
the adjacent lobby need stronger exhaust to take out the unpleasant food odour caused by
food/drinks spillage on its' carpets. Cannot understand why carpet instead of tile/marble slabs
was used.
This hotel come with 2 huge pools. We could only watch as both were filled to the brim like
sardines in a can.
Check-in and check-out was quite fast despite the crowd. Hotel valet could not handle the
influx so our car was parked in the public parking space. Not doubt complimentary parking
fees was given but it had to be on the 5th floor.
Would not recommend stay during holidays and school breaks.

.

Room Tip: Avoid during holiadys and school breaks
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Swedish first
  • Thai first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2014 via mobile

I had reservations for 3 non-smoking rooms to be on the same floor. We reached JB around 10.30am and were told by the Guest Relations Officer rooms were not ready as check-in time is at 2pm. So for the next couple of hours we went shopping at JPO. Reached the hotel back at 4.45 to check in. It was true when I read reviews here saying checking in was SLOW. It was SLOW as the GRO had to register all 3 rooms by keying in our names individually. BUT it wasn't that long as I expected. Just 23mins and I got the key cards to all 3 rooms. We got 2029, 2030 and 2044 being just opposite of 2030. Rooms were big, spacious despite only being booked for Superior. Bathrooms were clean, linen and sheets alright. Only gripe, the television didn't have cable tv and all we got were local and SG channels. **Word of caution** Room 2030 faced the morning sun and we checked in at 5+, the room felt like a sauna!!! So we had to leave the air-con at the lowest temperature for at least 2hrs. We didn't booked with breakfast as I read on reviews earlier that BREAKFAST time in KSL was chaotic. So all of our 3D2N stay we had breakfast elsewhere. Room service menu was limited and there wasn't anything listed as BREAKFAST. The thing which lacked was SECURITY. On our 2nd day of stay, my mom had switched on the PLEASE MAKE UP OUR ROOM button. But when we returned in the evening, ALL 3 ROOMS WERE MADE UP, SHEETS AND TOWELS CHANGED. Luckily, we didn't keep any valuables in our rooms. There were 4 lifts at KSL Tower 2 and it was super slow besides the fact that you had to tap your room key on the lift scanner. But hey, sometimes without tapping it still went up. And DO NOT STORE your key card next/near to your handphone in a bag. Coz the last thing you need when accessing your room in hurry; THE KEY CARD DOESN'T WORK AND YOU GOT TO GO ALL THE WAY TO THE LOBBY FROM 20TH FLOOR!!! LOL Overall, I'll only give 3* coz the lifts ARE AND ALWAYS WILL BE A MAJOR PROBLEM UNLESS THEY DO SOMETHING ABOUT IT.

Stayed June 2014, travelled with family
Helpful?
4 Thank YaNn Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 July 2014

It is a place to relax with good swimming pool. Shopping centre is just a linkway from resort. The stuffs are friendly and helpful. The only problem is the lift, which we waited very long in order to get in because of many people using and only one lift working instead of 4.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 July 2014 via mobile

If KSL is really serious about hotel industry, the management seriously need to improve the basic hygiene of the apartment. One of the bathroom is not equipped with shower heater. Ghe second bathroom water was stuck and the third bathroom has croacoach.
The housekeeping was unprofessional and not customer oriented. We need to call more than twice to follow up on our request.

Tower, toiletries, coffee maker, cooking pot, plates, bowls and cutlery are provided. The apartment are spacious and only equipped with air conditioning.

Nice public swimming pool at level 7.

Stayed July 2014, travelled with family
Helpful?
2 Thank Juneisland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2014 via mobile

Have been waiting for 15 mins, and still counting. . Sigh . Not enough people at puasa time? But its 1500h. overall, Apartment has good value. . But the svc is actually minimum. . signage is virtually non exist

Stayed July 2014, travelled with friends
Helpful?
1 Thank JJJYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
48 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 July 2014

Not easy to locate the apartment entrance for check in. The Malay female check in staff have a very minimal knowledge on hospitality. Very basic knowledge of twin and double bed also cannot differentiate. The studio room clean and nice. We like the swimming pool. the apartment got a hided passageway to connect with the KSL shopping mall

when the check out time we are waiting for the lift for more then 30mins and no choice to take staircase from 18th floor ....what a poor management...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MsLoveBeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 1 July 2014

Wait, wait and wait is the operating rule at this huge hotel with its two towers of rooms and other facilities.

In the 4 days spent here, we spent so much time:

1. waiting at the elevators to get to and from our room cos there are only 4 elevators serving each tower of rooms and each lift fits no more than 8 persons at a time without luggage,

2. waiting for the third towel for our room that never came even though we paid for a 3-person sharing room

3. waiting for the room key card to actually work...seriously, we had to approach reception on a daily basis to get the key re-programmed to allow us up the elevator and into our room, the record being 4 times on our second day..

As for the pools, they were not clean. Discerning children did not want to go into them a second time... Enough said.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SGPTaiTai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about KSL Hotel & Resort

Property: KSL Hotel & Resort
Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 109 Hotels in Johor Bahru
Price Range (Based on Average Rates): £
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Official Description (provided by the hotel):
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 
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